Paid next day delivery, not received on time. Toilet seat lid and seat different colour. Called them twice and sent 4 emails. We have had no response
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See what reviewers are saying
Shipping on time, had some questions with the product they promptly answered and helped with my order. Ordered the filter shower head and its great, brilliant for my skin and hair, can feel the di... See more
I bought the Aqualona Purifying Shower Head and honestly can’t believe what a difference it’s made! My hair feels noticeably softer and smoother, and I just feel so much fresher and cleaner after ev... See more
I recently purchased the Bamboo soft close toilet seat & it’s brilliant! Very straightforward to fit with both written instructions & also the useful video. When ordering I messed up & ordered 2 &... See more
Company details
Written by the company
Aqualona are the UK market leaders for the manufacture of bathroom accessories. The company was formed over 50 years ago and has remained a specialist manufacturer, perfecting their products year on year. Aqualona supply most of the major retail groups in the UK as well as many in mainland Europe. Our products help you express your personal style, not just meet a functional need. Our brand feels curated, modern, and aesthetically pleasing. Our design team is constantly working behind the scenes with our factories to develop new, modern and stylish designs to suit all bathrooms. At Aqualona we don’t believe that one size fits all which is why we are continuously developing our products and offer a wide range of bathroom products. Feel confident you're buying a well-made products that will last. We're known for quality craftsmanship and durability. From the first idea all the way through until the customer has it in their hands, we are involved in every part. This allows us to have our influence and control on all the products that we produce and sell. Leading to over 50 years of experience, excellence and expertise in the bathroom. It has always been our aim to give a personal service to all our customers and we can ensure that a member of the Aqualona family is always available to help or advise at all times. In over 50 years of business, our goal has never changed – to offer a great product for the right price. As a long-standing British company, we build our reputation on excellent customer service and reliability. Aqualona's unique trait is that we are part of every stage of the supply chain. Whereas it's common to either be a manufacturer or a supplier, we are both.
Contact info
Level 4, Cranborne House, Summit Road, EN6 3JN, Potters Bar, United Kingdom
- 01707641929
- customerservice@aqualona.com
- aqualona.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically takes over 1 month to reply
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Paid next day delivery
Paid next day delivery, not received on time. Toilet seat lid and seat different colour. Called them twice and sent 4 emails. We have had no response
Cheap and poor quality
Purchased a suction soap dish for the shower.
Poor quality. Split as soon as it was installed.
Not worth wasting money on this product.
Everyone Needs This Product!
I bought the Aqualona Purifying Shower Head and honestly can’t believe what a difference it’s made! My hair feels noticeably softer and smoother, and I just feel so much fresher and cleaner after every shower - especially living in London, where the water can be quite hard.
I’m genuinely so impressed with it and would definitely recommend it to anyone looking to upgrade their everyday shower!
Actually dropped our water bill
Honestly didn't expect much, but this shower head has been brilliant. Bought it to keep an eye on how much water we were using and seeing the screen count up in real time definitely makes you get out a bit quicker.
Water pressure is still really solid, which was my main worry with a water-saving model. Screwed it straight on in less than 10 secs with no fuss at all. Best of all, our latest water bill actually came in lower, so it’s already paying for itself. Definitely recommend it.
Great service, great product
Shipping on time, had some questions with the product they promptly answered and helped with my order.
Ordered the filter shower head and its great, brilliant for my skin and hair, can feel the difference already having suffered with alkaline water before. Super happy will be shopping here again.
Excellent experience & excellent customer service
I recently purchased the Bamboo soft close toilet seat & it’s brilliant! Very straightforward to fit with both written instructions & also the useful video. When ordering I messed up & ordered 2 & because their dispatch time was exceptionally fast so was unable to cancel, however I emailed them & had a very prompt response from Alicia saying I could return & get a full refund. So all in all an excellent experience & can highly recommend!
A very well crafted toilet seat that is…
A very well crafted toilet seat that is connected to sit on and didn’t wobble .
Excellent service from point of ordering in line to delivery . Good instructions .
Great customer service
Had an issue with a toilet seat which I'd ordered and wassolved quickly and by a team who clearly give two hoot. Have no issues recommending them highly.

Reply from Aqualona Products Ltd
Aqualona - Quality Product, even Better Customer Service
I’ve ordered a few things from Aqualona over the years and their customer service has always been impeccable. Delivery times are transparent and speedy, and I’ve also found their product quality superior to others on the market. I’d definitely recommend to others.

Reply from Aqualona Products Ltd
Fantastic products & customer service
Fantastic products & customer service. Highly recommend

Reply from Aqualona Products Ltd
Such high quality products and great…
Such high quality products and great service!

Reply from Aqualona Products Ltd
First class service speedy delivery
First class service, speedy delivery, great value products. 10/10

Reply from Aqualona Products Ltd
Have used Aqualona several times for…
Have used Aqualona several times for bathroom products. The customer service I received was fantastic, the toilets seats were easy to install. If I require more products in the future I will definitely use Aqualona.

Reply from Aqualona Products Ltd
Really good products and customer service!
Really good products and also really good customer service. I ordered the colour toilet seat and within a couple of days I already had the correct one! The product itself is also very well built. Would highly recommend!

Reply from Aqualona Products Ltd
Installation video for my new toilet…
Installation video for my new toilet seat was super handy. Bathroom now looks great!
Polite and helpful customer service

Reply from Aqualona Products Ltd
Lagoon shower column
I received the lagoon shower column last week. Delivery was quick and website was very easy to navigate

Reply from Aqualona Products Ltd
5 stars
I recently bought the white thermoplastic toilet seat. It arrived the next day. I must admit I was a little bit nervous to fit the seat, but the installation video on the product's page on the website was extremely helpful, and it was super easy to set up. Will definitely be purchasing more from here in the future.

Reply from Aqualona Products Ltd
This company failed to properly deliver…
This company failed to properly deliver my item and don't care one bit about it. No costumer service in here.
Solved my self-created problem.
I bought a toilet seat via Amazon. I suspect that I discarded some rather essential parts with the packaging, so the fitting wasn't great and that was entirely my fault. Dropped them a line asking if I could buy replacements, and they sent them to me free of charge despite it not being their error. You can't ask for more than that I think. Really friendly communications and couldn't be more helpful.

Reply from Aqualona Products Ltd
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