AquaFutures Reviews 154

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the clear rules and responsive support team, often highlighting the helpfulness and integrity of specific individuals within the company. People frequently report receiving their funded account credentials quickly and experiencing timely payout processing, with some having multiple successful payouts. The service is often described as professional and user-friendly, with some finding the platform easy to use and efficient. However, some people were dissatisfied with customer service, citing slow response times, unhelpful or robotic answers, and ignored tickets. There are also concerns regarding the website and platform, with reports of lagging charts, freezing, and issues with account security or unclear rules about floating equity. Additionally, some customers experienced significant delays in receiving payouts, with accounts being paused or denied for various reasons, leading to frustration.

What people talk about most

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Payment

Reviewers highlight ambiguous aspects of payment, with many customers reporting denied payouts due to various... See more

Response time

Consumers find response times to be ambiguous, with some reviewers praising the support staff as helpful and... See more

Website

People report negative experiences with the website, citing persistent issues like Error Code 401: DATA... See more

Service

Customers had ambiguous experiences with service, with some reviewers praising the company for its commitment... See more

Reviews shaping this summary

Rated 3 out of 5 stars

consistency rule X AquaFutures isn’t bad, but I’m not a fan of their consistency rule. They claim you get 100% of your payout, but you actually have to fall within a very tight consistency... See more

Rated 3 out of 5 stars

Always read the fine line. I was mis leaded that the DLL was only a soft breach, so be careful. First thing I read was their "beginner account overview", so I thought they'd be the same as any other... See more

Rated 3 out of 5 stars

Your dashboard very difficult add all futures in dashboard ok and your account will be affordable price nice rules

Company replied

Rated 4 out of 5 stars

In the crowd of future prop firms, this one has managed to provide an amazing experience at an affordable price. My daughter just received her first payment today. Although the chat support was a bi... See more

Company replied


Company details

  1. Alternative Financial Service
  2. Educational Institution
  3. Financial Institution
  4. Investment Service
  5. Non-Bank Financial Service

Written by the company

At Aqua Futures, we’re more than just a prop firm, we’re your partner in creating a successful trading future. Committed to transparency and steadfast support, we empower traders with funded accounts to confidently navigate the financial markets. Join a community where expertise meets opportunity, and together, let’s forge a path to lasting financial success.


Contact info

3.1

Average

TrustScore 3 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Futures Prop Firm with a Strong Backing

Aqua Futures is a relatively new futures prop firm. However, in an industry riddled with uncertainty, it's backed by one of the top CFDs prop firms in the markets - Aqua Funded. I've been funded by AF for a while now and the level of services is just as what we've seen from its sister company: payouts are VERY fast, support is extremely responsive and prices and rules are fair. I cannot recommend Aqua Futures enough. I definitelty see it among the top futures prop firm in the near future. As plus, in such a short time after starting its services, AF is already listed, on PropFirmMatch, the premier website where the most trustworthy prop firms are listed.

2 April 2025
Unprompted review
Rated 4 out of 5 stars

Great!

First of all, how have I ever traded futures with anything else than the projectx platform?! It's simply amazing.

Support is fast to answer questions and helpful.

The simplicity of the challenge is great. No complicated rules.

Reached the funded stage but is yet to request a payout.

Will get back with how that goes!

10 April 2025
Unprompted review
Rated 1 out of 5 stars

Manipulated orders

As expected from a company that is not based in the US, there is manipulation of orders, probably the orders are not even sent to the CME system and other servers. I had a daily loss limit due to manipulation of orders, another one that when I have to pay the operators will go bankrupt.
Don't buy.

18 March 2025
Unprompted review
AquaFutures logo

Reply from AquaFutures

We take accusations of manipulation very seriously and are confident in the integrity of our systems. If you believe there has been an issue with your account, please contact compliance@aquafutures.io
with your account details so our team can review it thoroughly.

Rated 1 out of 5 stars

poor customer support....drawdown…

poor customer support....drawdown incorrect messages...they dont seem professional guys....i am experienced trader but i dont recommend this any more. Almighty Allah knows, how did i suffer with them.

17 March 2025
Unprompted review
AquaFutures logo

Reply from AquaFutures

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations.

Please feel free to contact us at compliance@aquafutures.io so our team can investigate and assist you directly.

Rated 5 out of 5 stars

5 stars for me easily

Got my payout after some problem with the dashboard, so I contacted the support and got it fixed within a day. Excellent customer service and fast payout as well. 5 stars for me easily.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Quick response, professional team

Kyle and his team were the upmost professionals and response time was amazing. Still pending my funded account after passing the eval but this company, from a customer service and platform perspective, are top tier.

4 March 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer support they dont reply…

Worst customer support they dont reply revert back on ticket or general chat for hours and after sales support is worse for traders i am not able to find ‘ym’ symbol on trading platform feels like i got scammed this is worse

3 March 2025
Unprompted review
AquaFutures logo

Reply from AquaFutures

Thank you for your feedback. We're sorry to hear about your experience. Response times can occasionally be longer during busy periods, but our team always aims to assist all traders as quickly as possible.

Please contact us at compliance@aquafutures.io

Rated 4 out of 5 stars

AquaFutures

Been a trader in AquaFunded for more than a year, Aqua futures is same like them never disappointed in their support and trading conditions

Kudos to the Team

11 February 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Aqua…

I had a great experience with Aqua Futures. They took all my information expeditiously and provided me with the hope that further great support would be provided if I need it in the futures. They offer great opportunity for traders in the Futures space, I spoke with Larry to handle my issues and they were resolved swifty.

3 February 2025
Unprompted review
Rated 1 out of 5 stars

bought 25k challenge

bought 25k challenge, worst futures firm, when i open trade it open with 2-3 slippage and when i close it it again reduce profit but slipping the exit price.

29 January 2025
Unprompted review
AquaFutures logo

Reply from AquaFutures

We always aim to provide stable and fair execution for all traders.
please email compliance@aquafutures.io We are always happy to help.

Rated 1 out of 5 stars

You guys lack transparency about DLL being a hard breach

I find it sneaky that you guys don't have any reference on your home page or FAQ section in regards to a daily loss limit violation resulting in complete termination of an account. Coming from a new firm this is alarming since the vast majority of front runner firms like Topstep Apex, and MFF don't have DLL as a hard beach. You guys need to be more transparent before enforcing these violations.

9 January 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look