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Aquafax is the UK’s leading distributor of marine equipment, we specialise in distributing the marine industries leading brands to our extensive customer base throughout the UK and Ireland.
Ballin Road, Century Park, CV10 9GA, Nuneaton, United Kingdom
3.4
2 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Best customer service team I’ve ever dealt with. They’re incredibly helpful, genuinely knowledgeable, and always go above and beyond to make sure everything is sorted quickly and properly. Since switching ownership to LKQ, you can really feel the passion in the way they work - the team seems energised, motivated, and truly committed to delivering the best experience.
Returned a part for refund. No refund actioned so I chased and was told to wait 10 days. After 11 days chased again and eventually got a reply saying it would be "referred to customer service" to look in to. 5 days later no refund, no emails or calls to update me so today I will instigate a Chargeback with visa to see if I can get my money back that way.
Reply from LKQ Aquafax
Dear Peter,
I have been made aware of the concerns you raised within your 1-star review and wanted to contact you personally to see whether I can help resolve the issues you have experienced as quickly as possible.
Firstly, please accept my sincere apologies for the level of service you have received. We always strive to provide our customers with a first-class experience, and I am genuinely sorry that we have fallen short of those standards on this occasion.
We are sincerely sorry to learn of the delays and communication issues you have experienced regarding your refund. We fully appreciate how frustrating this situation must be, particularly when awaiting the return of funds that you are expecting. Please accept our apologies for any inconvenience and concern this may have caused.
At Euro Car Parts, we strive to provide a high standard of customer service, and we recognise that refunds should be processed efficiently, accurately, and with clear communication throughout. Based on the information you have provided, it is evident that your experience has fallen short of the standards we aim to deliver.
Please be assured that we take feedback of this nature very seriously. We will investigate both the delay in processing the refund and the communication surrounding the matter to identify where the process has broken down. Understanding the cause of these issues is important to us, as it enables us to implement improvements and help prevent similar situations from occurring in the future.
We appreciate your patience whilst this matter is being reviewed and would like to reassure you that your comments will be shared with the relevant teams for further investigation and consideration.
If the refund issue remains unresolved, or if you require any further assistance, please do not hesitate to contact us at ecptp@eurocarparts.com.
Kind regards
Customer Services
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