Avoid at all costs
I recently ordered 6 pieces of vivarium glass from this company. The glass arrived late and every piece was smashed into tiny pieces due to them not packaging the glass with enough protection. I severely hurt myself when opening the package which Aquapac have not apologised for or given compensation for.
I called and emailed and was ignored and only got a response when I left a negative review on Facebook. The office manager reached out to me via her personal page (unprofessional) and promised to send me replacement glass today which would arrive tomorrow. I went to message her today to ask for an update to find that I had been blocked with no explanation and so could not get in contact.
The managing director then sent a very unprofessional and rude email telling us to 'shop elsewhere' and claiming that a refund had already been processed. I have had no refund and am not confident that I will get one given that the company has shocking customer service and a very poor attitude and has already lied to me.
All in all I recommend avoiding this company at all costs as they are rude, unprofessional and your item will likely turn up broken and late....despite having to pay £15 for postage.