Afroquarter Reviews 

414
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Fantastic prices, order was despatched next day (ordered at night) received my order within 5 days. Packaged well. Kept updated by email. Will definitely be buying from again.

Rated 5 out of 5 stars

Excellent and professional service! Victoria called me regarding an issue with my order. She provided a solution and my order came within a few days. Items were packed well and arrived on time. W... See more

Rated 5 out of 5 stars

My family are quite active so they can be hard to catch but when I ordered some products for my baby sister, AQ went above and beyond to ensure she got them, even after missing her twice. I appreciate... See more

Rated 5 out of 5 stars

Fast delivery, great products - been wanting UFD curl magic but couldn't find it anywhere at a reasonable price. Thanks to you guys at AQ my wash and gos are popping and my wallet is still intact.

Company details

  1. Beauty Supply Store
  2. Cosmetics Store
  3. Hair Product Store
  4. Health and Beauty Shop

About Afroquarter

Written by the company

What is AQ Online?

The ultimate spot for haircare and beauty products online. Shop with ease and convenience for your straight, wavy, curly, coily and kinky hair.  Don’t let us convince you! Come and see for yourself. 

About AQ Online

 AQ online stands for Afro Quarter Online. We are a black-owned company based in Birmingham, United Kingdom. We always had a deep passion for textured kinky hair and a drive to try a range of different products.

After numerous unpleasant experiences both in-store and online. We decided to make a change and create a space for people of colour. 

This change was particularly important to us because we wanted to see more people who looked like us sell our products with the right information and knowledge and expertise. 

That is why AQ Online was built on the quote "Be the change you want to see"

Our aim 

 We aim to contribute positively to our community by being a leading black-owned retailer. The black lives matter movement is at the core of what we do and we aim to provide transparency and safe products at your doorstep.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

414 reviews

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4.7

All reviews

(414)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Packaging issues

The pump action cap for the cleanser was open and some of the solution had leaked out so much so that I wondered if I’d been sold a used bottle. I think the box the two bottles were packed in was to small hence the spillage. I would order this again however if the same occurred I would be reluctant to do so in future.

9 February 2022
Afroquarter logo

Reply from Afroquarter

Hi Claudine,

Thank you so much for leaving us the feedback regarding the packaging.

We will review this very closely and aim to improve for the future by placing them in a larger box with additional padding.

We do hope to see you again despite this🙏🏾

Thanks,

Victoria

Rated 5 out of 5 stars

ORS Olive Oil Hair Products

Ordered a range of my favourite ORS Olive Oil hair products. The delivery was quick and I received regular tracking and shipping updates. The packaging is cute too. So happy with my order!

15 January 2022
Rated 5 out of 5 stars

Great Customer Service

My family are quite active so they can be hard to catch but when I ordered some products for my baby sister, AQ went above and beyond to ensure she got them, even after missing her twice. I appreciate them reaching out personally to be advise and my sister was overjoyed with her belated gift

10 January 2022

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