Fantastic prices, order was despatched next day (ordered at night) received my order within 5 days. Packaged well. Kept updated by email. Will definitely be buying from again.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent and professional service! Victoria called me regarding an issue with my order. She provided a solution and my order came within a few days. Items were packed well and arrived on time. W... See more
My family are quite active so they can be hard to catch but when I ordered some products for my baby sister, AQ went above and beyond to ensure she got them, even after missing her twice. I appreciate... See more
Fast delivery, great products - been wanting UFD curl magic but couldn't find it anywhere at a reasonable price. Thanks to you guys at AQ my wash and gos are popping and my wallet is still intact.
Company details
About Afroquarter
Written by the company
What is AQ Online?
The ultimate spot for haircare and beauty products online. Shop with ease and convenience for your straight, wavy, curly, coily and kinky hair. Don’t let us convince you! Come and see for yourself.
About AQ Online
AQ online stands for Afro Quarter Online. We are a black-owned company based in Birmingham, United Kingdom. We always had a deep passion for textured kinky hair and a drive to try a range of different products.
After numerous unpleasant experiences both in-store and online. We decided to make a change and create a space for people of colour.
This change was particularly important to us because we wanted to see more people who looked like us sell our products with the right information and knowledge and expertise.
That is why AQ Online was built on the quote "Be the change you want to see"
Our aim
We aim to contribute positively to our community by being a leading black-owned retailer. The black lives matter movement is at the core of what we do and we aim to provide transparency and safe products at your doorstep.
Contact info
PA103 SP/ACE, Technology Centre, Glaisher Dr,, WV10 9RU, Wolverhampton, United Kingdom
- 07380178434
- Care@aqonline.co.uk
- aqonline.co.uk
4.7
Excellent
414 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived expeditiously in good condition…
Arrived expeditiously in good condition and production is working well so far. Great company experiences with the 2 orders I have placed.
24 April 2023
Unprompted review
Reply from Afroquarter
Thank you for taking the time to leave a review!
We're so glad to hear that your experience with our small business has been great and that your orders have arrived quickly and in good condition.
If you have any questions or concerns in the future, please don't hesitate to reach out to us.
We appreciate your business and hope to continue serving you in the future.
- Victoria
Excellent
Fast delivery and top quality products as always. Highly recommended 👍
26 April 2023
Unprompted review
Reply from Afroquarter
Thank you for your positive review!
I’m glad to hear that you had a great experience with our products and delivery.
We look forward to serving you again in the future! 😊
- Victoria
Excellent update in items missing and…
Excellent update in items missing and immediate refund. Very quick delivery.
17 April 2023
Reply from Afroquarter
Hi Esosa,
Thank you for taking the time to share your positive experience!
Im glad that you were happy with the resolution regarding your order.
Once again, I’m sorry for the delay and disappointment in the missing items.
Thank you for your understanding.
- Victoria
Reply from Afroquarter
Thank you for your positive feedback about our packaging!
We apologise for the delays in shipping and appreciate your patience and understanding.🙏🏾
Thanks,
Victoria
Quick and easy delivery
Quick and easy delivery. Nicely packaged and lovely message inside!
13 April 2023
Unprompted review
Reply from Afroquarter
Thank you for taking the time to leave a review!
We're thrilled to hear that you were happy with our delivery, packaging, and customer service.
We hope to have the pleasure of serving you again soon!
Thanks,
Victoria
Reply from Afroquarter
Thank you for taking the time to share your experience with us!
We're thrilled to hear that you were pleased with our service and products.
Thank you again for choosing AQ 🙏🏾
- Victoria
Reply from Afroquarter
Hi Beverley,
Thank you so much for your continued support!
It means the world to me.
Thanks,
Victoria
Fab and fast as always
Fab and fast as always! Love the orange tissue paper, always recycling as part of my own gift giving.
Thanks
22 March 2023
Unprompted review
Reply from Afroquarter
Hi Max,
Thank you so much for the feedback!
I’m really glad you like our orange tissue paper and are finding ways to reuse them.
It’s exactly what we want☺️
Thank you for your support!
- Victoria
Very fast and beautifully presented.
10 March 2023
Unprompted review
Reply from Afroquarter
Hi Lady Bee,
Thank you for supporting our little store!
I'm glad that you liked our recylcyed orange tissue paper😊
Thanks,
Victoria
Fast reliable service
13 March 2023
Unprompted review
Reply from Afroquarter
Hi Nik,
Thank you so much for the support!
I'm glad that delivery was swift.
Thanks,
Tasha
Reply from Afroquarter
Hello Chan,
We are very pleased with your review.
Thank you,
Amarachi
Quick delivery
27 February 2023
Reply from Afroquarter
Hello Johanna Blaize,
Thank you for your kind review
Amarachi
Reply from Afroquarter
Hello Emmanuel,
We are happy you got your desired outcome and for making out time to review.
Thank you,
Amarachi
Great products. Trackable and timely delivery. I will use this site again.
I was using another site to buy my hair products but a few of the items I use had been out of stock for a very long time. I found most of the products that I needed on Afroquarter. The site is easy to use and has great reviews; a big plus is their very useful You Tube channel. The package was trackable and arrived in good time. The package was gorgeously presented. I gave a 4* as one of the product was more expensive than I've seen elsewhere. However, I will definitely use this site again!!
24 February 2023
Unprompted review
Reply from Afroquarter
Hello MT,
We are glad you found all your needed products with us, we will always strive to provide a wide range of products and services to give you a great experience with us.
We are also happy you found the YouTube channel useful please keep watching for more tutorials and tips. We would definitely love to serve you again soon.
Thank you,
Amarachi
Good experience
Site was easy to navigate. The Process of placing my order was straightforward. Communication from the company was helpful and I received my order in a timely manner. Overall good experience for a first time customer. I would return to more purchases.
21 January 2023
Unprompted review
Reply from Afroquarter
Hello OO,
We are happy you had a good first time experience with us and for your kind review. We look forward to seeing you again soon as we will aim to make your experience a great one.
Thank you,
Amarachi
Really friendly customer service and a…
Really friendly customer service and a great selection of products with speedy delivery
10 February 2023
Unprompted review
Reply from Afroquarter
Hello Blaise,
We are pleased with your review and promise to keep working on our products and services to always give you a great experience.
Thanks,
Amarachi
Fast delivery of the products ordered
Fast delivery of the products ordered. Good choice of products. Thank you.
27 January 2023
Unprompted review
Reply from Afroquarter
Hello Bronya Glet,
Thank you for your purchase, we will keep improving our range of products and services. Enjoy and hope you call again.
Thanks,
Amarachi
Great selection of products
Great selection of products. Quick delivery. Kept up to date with delivery.
7 February 2023
Unprompted review
Reply from Afroquarter
Hello Kate Hutchison,
Thank you for your review, we always aim to make your experience with us wonderful.
Thanks,
Amarachi
Great service and fast delivery
Great service and fast delivery. Definitely ordering again
16 January 2023
Unprompted review
Reply from Afroquarter
Thank you for your review!
We're glad to hear that you had a great experience with our service and that delivery was fast 🙏🏾
Thank you,
Victoria
Delivery from AQON is great…
Delivery from AQON is great no waiting no fuss
13 January 2023
Unprompted review
Reply from Afroquarter
Thank you for taking the time to leave a review!
I love that your experience was fuss free ☺️
Thank you for your continued support.
- Victoria
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.