While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Awful service. Missed the delivery, but 5 people in the house and no one heard the driver knocking or ringing the bell. No customer service whatsoever.

Rated 5 out of 5 stars

Excellent and speedy service. Only disappointment was that four of the solar lights (out of fifty) didn’t work. But as they were all packaged together it was not worth sending them back. Following re... See more

Company replied

Rated 5 out of 5 stars

Purchased 2 boxes (400) of Habiliss Easy Start Eco Wood Wool fire starters recently from Apt Product Ltd. I have been testing them over the past couple of weeks with excellent results. Primarily I hav... See more

Rated 1 out of 5 stars

Ordered 2xdog/car seat covers and judging by the illustration on the packaging assumed I would receive the same covers as I had purchased before. The illustration suggests covers suitable for a large... See more

Company replied

Company details

  1. Online Food Ordering Service

Written by the company

APT Product bring the best of the world to your door and help deliver enhanced living through creativity with quality. From home to garden, family to pets, indoor, outdoor and all around the world...


Contact info

2.7

Poor

TrustScore 2.5 out of 5

64 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful service

Awful service. Missed the delivery, but 5 people in the house and no one heard the driver knocking or ringing the bell. No customer service whatsoever.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Was a little apprehensive as I never…

Was a little apprehensive as I never heard of this website that was recommended to me.
BUT
I must say, I am impressed with the fast delivery, and item that I ordered is of good quality.
I have now bookmarked this website and will be a go to on a regular basis.

3 December 2022
Rated 5 out of 5 stars

Quick response when I emailed out of…

Quick response when I emailed out of business time and next day delivery, item I bought was a flying pig rocker for my granddaughter it's beautiful and well made and extremely well priced sadly every time my 10 month old granddaughter sits on it and mummy rocks it she cries lol I'm sure she will enjoy it once she is older

23 March 2022
Rated 5 out of 5 stars

Brilliant

Brilliant. The baby shower bundle of decorations had lots of lovely items to decorate the place. Quick delivery.

8 March 2022
Rated 5 out of 5 stars

Apt are a great for Service and Quality.

Ordered a rubberised 13“ Tablet case.
The product remarkably arrived the next day.
I prefer to buy from specific online businesses rather than Amazon as Customer service and aftersales is usually better. The product itself is very well made and is very well armoured. Ideal protection for my expensive laptop. British company with excellent service and great products. Highly recommended.

28 February 2022
Rated 5 out of 5 stars

Great product, great service

Great product, great price, was free shipping and the item was delivered quickly. Fireplace tool sets are often really low quality, but there are great. It's a bit big though, we only have a small stove, I rubi these tools are more useful for a large stove or open fire.

13 January 2022
Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Unfortunately the product was not quite what I wanted (my fault) , and my payment was refunded as soon as I returned it.

21 December 2021
Rated 5 out of 5 stars

Brilliant company

Brilliant company. Fastest shipping I've ever experienced. Kept up-to-date at all times. Quality of products is amazing. Thank you. Definitely recommend and would buy again. Good luck to the company.

14 December 2021
Rated 5 out of 5 stars

Would Recommend !

Purchased 2 boxes (400) of Habiliss Easy Start Eco Wood Wool fire starters recently from Apt Product Ltd. I have been testing them over the past couple of weeks with excellent results. Primarily I have using them for my various wood burning camping stoves, but they have also been employed for igniting my multi-fuel home stove. These wood wool fire starters are super easy to light and so far I am achieving an 8 to 10 minute burn time depending on the size of the starter and outside wind conditions. No such problems inside. Excellent performance from the supplier, very well pleased and I will be placing another order sometime soon just to keep on top of my game. Also they do not have the odour or dry out like commercial fire lighters. Would recommend to anyone interested. Cheers ! John.

7 December 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look