The service is excellent. I like the way they send me a text message telling me when they will be there and who the technician is. The technicians are courteous and professional. The only thing I do... See more
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See what reviewers are saying
Aptive has been servicing our home fine. However, I'm noticing quite a few honey and other bees around our home and do not what them exterminated. For this reason, please cancel our service subscri... See more
Company replied
This is the third attempt, 2 specific, 1 normal service. We have a small (size) ant infestation. We have identified the locations and possible entry points. Aptive has spaged outside twice and laid... See more
Company replied
We had lots of carpenter ants coming in my ADU last week. We believe it's because of extremely hot temperature. I went online to make a reservice appointment. It's so simple to get a time slot that fi... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
48531 Warm Springs Blvd, Ste 410, 94539, Fremont, CA, United States
- 14154130540
We overthink pests so you don't have to.
4.4
Excellent
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The service is excellent
The service is excellent. I like the way they send me a text message telling me when they will be there and who the technician is. The technicians are courteous and professional. The only thing I don't like is when you call you get an AI assistant and it's hard to bypass it when you want to talk to a customer service rep. Other than that, I like the service and the cost.
6 November 2026
Positive experience with Aptive
I don't know about others' experiences, but I've only had positive experience with service, billing, and technician communication and responsiveness. My service technician today, Juan, was excellent. He has great customer service skills, was thorough, checked in to see if I had any new issues, checked out when he completed service. Very pleasant and professional.
20 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
He put those little boxes in my garage…
He put those little boxes in my garage for me.
He also sprayed around my garage door.
Very pleasant to me. Hope he returns next time.
9 October 2026
Unprompted review
Reply from Aptive Pest Control - San Jose
Hi Jackie,
Thank you for sharing your experience! We’re glad your Aptive service professional took the time to place the pest control stations in your garage, treat around the garage door, and make the visit a pleasant one. It’s especially wonderful to hear that his service made such a positive impression that you’d like to have him return! We appreciate your trust in Aptive and look forward to continuing to keep your pest control needs handled with care!
-Jasmine, Aptive Care Team
Ability to address the issue
8 October 2026
Unprompted review
Reply from Aptive Pest Control - San Jose
Hi Susan,
Thank you for your feedback! We’re glad our Aptive team was able to understand your concerns and provide the attention needed to address them. Finding effective solutions for our customers is what we strive for, and we appreciate you trusting Aptive to keep your pest control needs handled!
-Jasmine, Aptive Care Team
On time
On time, quick and efficient, sent updates before and after. 10/10
7 October 2026
Unprompted review
Reply from Aptive Pest Control - San Jose
Hi James,
Thank you for the 10/10 rating! We’re glad your Aptive service was punctual, efficient, and accompanied by clear communication before and after the visit. Keeping you informed while providing dependable service is exactly what we strive for. We appreciate your trust in Aptive and are happy to keep your pest control needs handled!
-Jasmine, Aptive Care Team
Very professional technicians
Very professional technicians. Have seen a sharp drop in ants and other insects around the house.
1 October 2026
Unprompted review
Reply from Aptive Pest Control - San Jose
Hi there,
Thank you for sharing your experience with Aptive! We’re glad the professionalism of our service team has been matched by noticeable results, especially with the reduction in ants and other insects around your home. That’s exactly the kind of progress we love to hear about. We appreciate your trust in Aptive and are happy to keep your pest control needs handled!
-Jasmine, Aptive Care Team
Prompt and incredibly efficient service!
Aptive responded very quickly, took care of the flea problem, nothing but good things to say!
24 September 2026
Unprompted review
Reply from Aptive Pest Control - San Jose
Hi Maria,
Thank you for the fantastic feedback! We’re glad our Aptive team responded quickly and, most importantly, got your flea concerns under control. Hearing that you have nothing but good things to say means a lot to us. Thank you for trusting Aptive to get the problem handled quickly and effectively!
-Jasmine, Aptive Care Team
Technician was so kind and considerate
Technician was so kind and considerate. He had good communication skills and he did everything I asked in a timely manner.
23 September 2026
Unprompted review
Reply from Aptive Pest Control - San Jose
Hi Sandra,
Thank you for the wonderful feedback! We’re glad your Aptive service professional combined kindness and consideration with clear communication and dependable follow-through. Listening to your requests and getting everything completed efficiently is exactly the experience we want to provide. We appreciate your trust in Aptive and are happy to keep everything handled with care!
-Jasmine, Aptive Care Team
Excellent experience
Juan arrived, described exactly what he was going to do, and then did it...all. He was very informative, including sending photos of his work when he finished. I would rate him, and Aptive, as 10 of 10.
21 September 2026
Unprompted review
Reply from Aptive Pest Control - San Jose
Hi Gail,
A 10 out of 10 is an incredible compliment! Thank you for recognizing Juan and the care he put into your service. We’re glad he set clear expectations, followed through on everything he discussed, and kept you informed with photos afterward. That kind of communication and accountability is exactly what we value at Aptive. We’ll be sure Juan receives your praise. Thank you for trusting us to keep everything handled with care!
-Jasmine, Aptive Care Team
On time, Effective Service, Met Expectations
Edgar was on time, communicated effectively, and followed through to address everything we discussed.
17 September 2026
Unprompted review
Reply from Aptive Pest Control - San Jose
Hi Ben,
Thank you for recognizing Edgar! We’re glad his punctuality, clear communication, and follow-through made your Aptive service a positive experience. Listening to your concerns is important, but making sure they’re actually addressed is what truly matters. We’ll be sure Edgar’s great work is recognized. Thank you for trusting him to keep everything handled!
-Jasmine, Aptive Care Team
The technician was very thorough and…
The technician was very thorough and detail oriented. He did a great job and also explained everything. He also was very communicative before and after the appointment. Thank you very much!
10 September 2026
Unprompted review
Reply from Aptive Pest Control - San Jose
Hi Erin,
Thank you for the wonderful feedback! We’re glad your Aptive service professional was thorough, detail-oriented, and kept you well informed before, during, and after your appointment. Clear communication and attention to detail are exactly what we strive for. Thank you for trusting Aptive to keep everything handled with care!
-Jasmine, Aptive Care Team
Excellent quality of work and product
Excellent quality of work and product. Great customer service.
10 September 2026
Unprompted review
Reply from Aptive Pest Control - San Jose
Hi Abraham,
Thank you for the wonderful feedback! We’re glad both the quality of your Aptive service and the care from our customer service team have made such a positive impression. Providing great results alongside dependable support is exactly what we strive for. We appreciate your trust in Aptive and look forward to keeping your pest concerns handled!
-Jasmine, Aptive Care Team
Empathy from Service Personnel (Jason)
Jason, the service personnel, empathized with our feedback and appears to have taken corrective actions to address our concerns. In a couple of weeks' time, we will know how effective the solution provided is. But purely based on the actions taken during the treatment, we are hopeful of a positive experience.
26 August 2026
Unprompted review
Reply from Aptive Pest Control - San Jose
Hi Srinath,
Thank you for sharing this update and for recognizing Jason’s efforts. We’re glad to hear he took the time to listen to your concerns, show empathy, and take meaningful steps toward addressing the issue. We understand that the true measure will be how effective the treatment proves to be over the coming weeks, and we’re hopeful you’ll see the positive results you’re looking for. Thank you for giving Aptive the opportunity to get your concerns handled and earn your confidence through the results.
-Jasmine, Aptive Care Team
Outstanding service
Very knowledgeable, excellent communication, outstanding customer service as always. Very impressed with every service technician we have had.
17 August 2026
Unprompted review
Reply from Aptive Pest Control - San Jose
Hi there,
Consistency across every visit is one of the best compliments we can receive! We’re thrilled that the knowledge, communication, and customer care from our service professionals continue to impress you.
Thank you for your continued trust in Aptive and for recognizing the people who care for your home. We’re grateful for your loyalty and proud to keep your pest control needs handled with outstanding service!
-Jasmine, Aptive Care Team
APTIVE is NOT like the other Pest Control Companies
Brenan was attentive, timely, professional and pleasant to work with. I appreciate Brenan coaching me through what his process was for pest control, interior and exterior. I appreciate the text message giving me an ETA so I could prep before his arrival. My property feels well cared for and so do I as a customer. Thank you team Aptive.
12 August 2026
Unprompted review
Reply from Aptive Pest Control - San Jose
Hi Rachel,
It’s wonderful to hear how Brenan’s communication and attention to detail made you feel just as cared for as your property! Taking the time to explain the interior and exterior service, provide an ETA, and ensure you knew what to expect is the kind of experience we’re proud to provide at Aptive.
Thank you for recognizing Brenan and for trusting Aptive with your home. We’re grateful to have you with us and happy to keep your pest control needs handled!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - San Jose
Hi Vincent,
Thank you for your kind feedback! We're delighted to hear you found our service to be thorough and that our team was friendly and punctual. Providing dependable service and a great customer experience is what we strive for every day. Thank you for choosing Aptive to help protect your home. We've got this handled!
-Jasmine, Aptive Care Team
Good communicators, effective pest control
I am able to make special requests simply via text. I have had no more ant problems since aptive has been on the job.
30 June 2026
Reply from Aptive Pest Control - San Jose
Hi Terris,
Thank you for your wonderful review! We're glad to hear how easy it is to communicate with our team through text and that we're able to accommodate your special requests. Making service convenient while providing personalized care is something we strive for at Aptive.
It's even better to know you've been free of ant problems since we started treating your home. Thank you for trusting Aptive to protect your home. We've got it handled.
-Jasmine, Aptive Care Team
Active pest control had to come out and…
Active pest control had to come out and spray for ants as they started coming inside my home. I use terror ant baits when they come inside and that takes about 2 days to get rid of them. This happened right after a treatment so I called them and they came out again
3 July 2026
Reply from Aptive Pest Control - San Jose
Hi Bob,
Thank you for sharing your experience. We understand how frustrating it can be when ants make their way inside your home, even after a treatment. We appreciate you giving us the opportunity to return and provide an additional service.
At Aptive, our goal is to make sure your pest concerns are handled promptly. If you're continuing to experience ant activity, please don't hesitate to reach out to us at socialmedia@goaptive.com with your name and service address so we can review your account and help ensure the issue is fully resolved.
-Jasmine, Aptive Care Team
The staff did not do a thorough job…
The staff did not do a thorough job outside. After multiple reminders also and pointing out spider webs. Missed areas. He did a very lousy job.
11 July 2026
Reply from Aptive Pest Control - San Jose
Hi Naren,
Thank you for taking the time to share your feedback. We're sorry to hear that your service did not meet your expectations. We understand how frustrating it is to have to point out missed areas and still feel the treatment was incomplete.
We'd appreciate the opportunity to have your concerns handled by our team. Please email us at socialmedia@goaptive.com with your name and service address so we can review your service, investigate what occurred, and follow up with you directly. Thank you again for bringing this to our attention.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - San Jose
Hi Frank,
Thank you for your kind words! We're so glad to hear that your Aptive Service Professionals have consistently been friendly, knowledgeable, and respectful of your time. Providing efficient service without compromising quality is something we take pride in.
We truly appreciate your trust in Aptive and the opportunity to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
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