Initial service is fine but good luck canceling when no longer needed. Impossible to actually speak with someone local/in the US, get transferred several times then hung up on. Called to cancel 3x and... See more
Company replied
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See what reviewers are saying
They always send a message stating when they'll be out to do the lawn. Very easy to reschedule if it's raining. Easy to work with.
The two men (Darius and another) did an excellent job. They were both very professional and let me know every detail of what they were going to do. They made sure to listen to any questions or concern... See more
Company replied
Every time their technicians have come out they have called ahead and then sent me photos of all of the work that they have done around the house. I greatly appreciate their thorough work and highly... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
11016 Mockingbird Dr, 68137, Omaha, NE, United States
- 14022436813
We overthink pests so you don't have to.
4.1
Great
70 reviews
Asks customers to review
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Easy to work with
They always send a message stating when they'll be out to do the lawn. Very easy to reschedule if it's raining. Easy to work with.
22 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Initial service is fine but good luck…
Initial service is fine but good luck canceling when no longer needed. Impossible to actually speak with someone local/in the US, get transferred several times then hung up on. Called to cancel 3x and was told it was canceled. 3 months later received a text for a scheduled service. I never scheduled anything and the service was supposed canceled! They then tried to charge for the service that was not even done. Absolutely infuriating.
24 September 2026
Unprompted review
Reply from Aptive Pest Control - Omaha
Thank you for bringing this to our attention, Kelsey. We’d really like to review the cancellation history, unexpected service notice, and attempted charge to make sure your account is properly addressed. Please email us at socialmedia@goaptive.com with your service address so our team can take a closer look and help get this sorted out for you. We'd be happy to help in any way we can!
-Alexis, Aptive Care Team
Notified me before hand that they were…
Notified me before hand that they were on the way to our house. Very kind and informed me of what they found pest wise and what they didn’t find.
5 August 2026
Reply from Aptive Pest Control - Omaha
Thanks for sharing this, Mary! Clear communication can make such a difference, and we’re glad our local expert kept you updated before arriving and took the time to walk you through what they found around your home. We appreciate you choosing Aptive and trusting our team to handle your pest concerns!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Omaha
Hi Joan,
Thank you for your wonderful review! We're thrilled to hear Zach provided such a positive experience. It's great to know he was polite, professional, and thorough throughout your service. We'll be sure to share your kind words with Zach. Thank you for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
Sales person that came to our door lied…
Sales person that came to our door lied about the services that the techs provided, they said they would fog out back yard for mosquitoes (tech said they don't have foggers and we aren't in the mosquitoes program), she said that the previous owners had them patch some holes in the eaves and they would inspect and repatch (tech said they don't and won't use ladders or go on roofs). She said they would get up to the 2nd level on the outside to spray (same as previous tech comment).
I have let the service continue for 3 months to see if the primary concern of ants would be cleared up, it hasn't, 2/3 techs have been nice enough to talk to and they seem to actually do things, the first tech literally just walked around the house and cleared cobwebs but didn't apply anything.
31 July 2026
Reply from Aptive Pest Control - Omaha
Thank you for bringing this to our attention, Brandon. We understand how frustrating it is when the services you anticipated don't align with what is ultimately performed, especially after giving the program several months to address your ant concerns.
We appreciate you recognizing the Experts who took the time to communicate with you, and we'd like the opportunity to review your experience in better detail. Please email us at socialmedia@goaptive.com with your service address so we can review your account, discuss your concerns, and ensure your feedback is shared with the appropriate team. We hope to hear from you soon!
-Alexis, Aptive Care Team
Easy communication and they are doing…
Easy communication and they are doing what they we’re hired for.
15 July 2026
Reply from Aptive Pest Control - Omaha
Hi Bob,
Thank you for your kind feedback! We're delighted to hear you've found it easy to communicate with our team and that we're delivering the service you expected. Providing reliable pest protection and a great customer experience is what we strive for every day. Thank you for choosing Aptive to help protect your home. We've got this handled!
-Jasmine, Aptive Care Team
My exterminator was very pleasant
My exterminator was very pleasant, and I love the photos they take for us.
9 June 2026
Reply from Aptive Pest Control - Omaha
Hi Tina,
Thank you for sharing your experience with Aptive. We’re glad to hear your service professional was pleasant and that you’re enjoying the photo updates after each visit.
Those updates are one of the ways we aim to keep things clear and transparent so you always know what was completed at your home. We appreciate your trust in Aptive and are happy to keep your pest concerns handled with care and attention to detail.
-Jasmine, Aptive Care Team
Scheduling has been difficult
Once the technician arrives, all is good. I've had several issues with my appointment being moved without my knowledge, and unless I call, I don't get to choose the time range for the appointment. I've asked for the link to schedule my own, but it still has not been sent to me.
5 June 2026
Reply from Aptive Pest Control - Omaha
Thank you for sharing your feedback with us, Mayday! We're glad to hear that your experiences with our service professionals have been positive once they arrive. However, it's disappointing to hear about the scheduling and communication challenges you've encountered, particularly appointments being moved without your knowledge and difficulties receiving the scheduling information you've requested.
When you have a moment, please email socialmedia@goaptive.com with your service address and any additional details regarding your scheduling concerns. We'd appreciate the opportunity to review your experience and better understand what occurred. We're here to help!
-Alexis, Aptive Care Team
The treatments don't seem to be working…
The treatments don't seem to be working yet. I seem to still have a fairly large issue with ants.
2 June 2026
Reply from Aptive Pest Control - Omaha
Hi Ray,
Thank you for taking the time to share your feedback. We’re sorry to hear you’re still dealing with a significant ant issue after your treatments. That’s understandably frustrating, especially when you’re expecting to see improvement.
At Aptive, our goal is for your pest concerns to feel fully handled, so we’d really like the chance to take a closer look at your service history and what you’re experiencing now. Ant activity can sometimes require follow-up adjustments, and we want to make sure everything is being addressed properly for your home.
Please reach out to socialmedia@goaptive.com directly so we can review your account and get this handled the right way for you.
-Jasmine, Aptive Care Team
Service tech was reliable
Service tech was reliable, prepared and responsive to requests.
27 May 2026
Reply from Aptive Pest Control - Omaha
Hi James,
Thank you for sharing this and for choosing Aptive. We’re really glad to hear your service professional was reliable, prepared, and responsive to your requests.
That’s exactly the kind of experience we aim for at Aptive, making sure everything is handled smoothly so you feel confident your home is in good hands. We appreciate your support!
-Jasmine, Aptive Care Team
Aptive is punctual and the service…
Aptive is punctual and the service techs are professional and knowledgable.
16 May 2026
Reply from Aptive Pest Control - Omaha
Hi there,
Thank you for being a part of Aptive! We’re so glad to hear our service professionals have been punctual, professional, and knowledgeable throughout your experience. Providing dependable service and making sure our customers feel taken care of is something we work hard to keep handled every step of the way. We truly appreciate you choosing Aptive and taking the time to share your feedback!
-Jasmine, Aptive Care Team
Responding quickly to our needs
6 May 2026
Reply from Aptive Pest Control - Omaha
Thank you so much for taking the time to share your positive experience with us, Cathy! We're thrilled to hear that our team was able to respond quickly to your needs. At Aptive, we pride ourselves on ensuring that every situation is handled with the utmost care and efficiency, and your feedback reaffirms our commitment to this promise. We really appreciate having you with us!
-Alexis, Aptive Care Team
Bugs stay out of house and the service…
Bugs stay out of house and the service technician is always thorough, courteous, and knowledgeable.
22 April 2026
Reply from Aptive Pest Control - Omaha
Hi Todd,
We really appreciate you taking the time to share this, thank you for choosing Aptive. It’s great to hear that you’ve noticed fewer bugs in your home and that your service professional continues to be thorough, courteous, and knowledgeable during each visit.
At Aptive, that combination of results and professionalism is exactly what we aim for, making sure everything is handled carefully so you can stay comfortable in your home. We’re glad to have you as part of the Aptive family and look forward to continuing to keep things handled for you.
-Jasmine, Aptive Care Team
Every time their technicians have come…
Every time their technicians have come out they have called ahead and then sent me photos of all of the work that they have done around the house. I greatly appreciate their thorough work and highly recommend them.
9 April 2026
Reply from Aptive Pest Control - Omaha
Thank you so much for taking the time to share your positive experience with us! It's great to hear that our team has consistently provided you with thorough service and that you appreciate the communication and transparency they offer. Your recommendation means a lot to us, and we are grateful for your trust in Aptivel. If there is anything more we can do for you, please don't hesitate to reach out. We look forward to continuing to serve you in the future!
-Alexis
Reply from Aptive Pest Control - Omaha
We’re glad the visit made a positive impression, Sug! Our service professional strives to treat every home with care and attention, and we're glad you're satisfied. Thank you for choosing Aptive to handle your pest control needs!
-Alexis
They look over your home for any pest problems you may not know about and treat your property accordingly,
The technician is very thorough and treats for current problems and what may be coming in future months.
27 March 2026
Reply from Aptive Pest Control - Omaha
Hi Karlene,
Thank you for sharing your experience! We’re glad to hear our service professional provided a thorough visit, addressing both current concerns and potential issues down the road. At Aptive, we take pride in making sure your home is fully handled, giving you peace of mind today and for the months ahead.
We appreciate you choosing Aptive and being part of our neighborhood, we’re always here to keep things handled for you!
-Jasmine
I have had a few pest control service…
I have had a few pest control service companies. I see better results from Aptive and they are easy to work with.
25 March 2026
Reply from Aptive Pest Control - Omaha
We truly appreciate you sharing your feedback with us! It’s wonderful to hear our service professionals provided attentive, thorough care while keeping your home well protected against those unwanted pests. Clear communication, following directions, and addressing every concern are what we aim for, and it’s rewarding to know it made a difference. Thank you for trusting Aptive and for being such an important part of our community!
-Alexis
Reply from Aptive Pest Control - Omaha
Hi Deanna,
We’re so glad to hear you experienced great communication and service! At Aptive, we take pride in making sure every detail is handled so our customers can feel confident their home is in capable hands. Feedback like yours motivates our team to keep delivering service that’s reliable, attentive, and truly makes a difference, because with Aptive, you can trust we’ve got this handled.
-Jasmine
Very thorough and professional
Very thorough and professional. Always pro active on our needs.
19 March 2026
Reply from Aptive Pest Control - Omaha
Hi there,
We’re thrilled to hear our team has been thorough, professional, and proactive in meeting your needs. At Aptive, we take pride in making sure every pest concern is fully handled so you can enjoy a worry-free home. Thank you for trusting us, we’re always here to ensure any future needs are handled with the same care and attention.
-Jasmine
I had a service done for having mice in…
I had a service done for having mice in the basement. They charged over $300 to add mice traps and promised it will take care of it for 3 month period. It did not work and mice were back again shortly and they refused to follow up or reimburse.
22 January 2026
Unprompted review
Reply from Aptive Pest Control - Omaha
Hi George,
Thank you for taking the time to share your experience. Hearing that you’re still dealing with mice after the service and feeling that the issue wasn’t properly followed up on is understandably frustrating, and it’s certainly not the kind of experience Aptive wants any customer to have.
Our goal is always to provide solutions that bring real relief to the homes we service, and we want our customers to feel supported if concerns continue after a visit. Feedback like this is important because it helps us review what may have happened and ensure situations like yours are looked into more closely.
Please reach out to us at socialmedia@goaptive.com so we can review your account and the service that was provided. We’d truly appreciate the opportunity to look into this further and see how we can help. Thank you for bringing this to our attention and for giving Aptive the opportunity to make things right.
-Jasmine
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