"Cathy is the best service tech we've ever had. Her attention to detail is second to none. I tell her exactly where the ants, spiders and snails are, and she treats every spot and sends me pictures... See more
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Their appointment services are very good and very responsive however the actual treatments were not as effective. The first two days, maybe three, after the treatment would decrease pest encounters si... See more
Company replied
Aptive technician hit all of our problem areas and since he’s been coming regularly our pest problems have decreased significantly. I give Andy a 10 out of 10. Thank you for sending an out a profes... See more
Company replied
Paul was awesome! He taught me a thing or two about pest control and was very knowledgeable, professional, and helpful. I’m extremely happy with the service and really appreciate the time he took to e... See more
Company replied
Company details
Written by the company
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Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
7625 Hayvenhurst Ave, Unit 12, 91406, Van Nuys, CA, United States
- 13238802994
We overthink pests so you don't have to.
4.4
Excellent
361 reviews
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Pest control
Michael came on time and treated my home. He was very careful and didn't leave a mess. Very happy with the experience.
6 November 2026
Your representative was professional and answered all my concerns and took care of the two problems that I had
Your representative
5 November 2026
Very polite service and knowledgeable…
Very polite service and knowledgeable to answer questions... I'm truly happy with Aptive and their dedication ... I shall continue to rely on their services...
30 October 2026
Unprompted review
The Technicians knowledge and concern
The Technicians knowledge and concern. Outstanding job. He needs a raise.
27 October 2026
Unprompted review
"Cathy is the best service tech we've…
"Cathy is the best service tech we've ever had. Her attention to detail is second to none. I tell her exactly where the ants, spiders and snails are, and she treats every spot and sends me pictures so I know it's done. Her customer service and communication are outstanding. She deserves recognition, and I want her on our route every time."
26 October 2026
Unprompted review
The company started at a time when I…
The company started at a time when I had a lot of bugs. In working with the company I have seen a gradual decrease in bugs. There technicians listen well and continue to provide excellent service.
24 October 2026
Unprompted review
Kenneth was extremely professional and…
Kenneth was extremely professional and meticulous, with excellent service attitude—I really like Kenneth.
23 October 2026
Unprompted review
Kenneth takes great care of my…
Kenneth takes great care of my property. He communicates well and is thorough.
22 October 2026
Unprompted review
Professional Technicians, Friendly Service
The technician, Adrianne, was very polite and professional. He was thorough with the interior and exterior treatment of my house.
20 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great experience
Great experience. Friendly, efficient and knowledgeable.
17 October 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Tarron,
Thank you for sharing your wonderful feedback! We’re thrilled to hear that your Aptive service professional made such a positive impression with their friendliness, efficiency, and knowledge. We believe great pest control is about more than just completing a treatment; it’s about making every interaction pleasant, informative, and worthwhile. We truly appreciate your trust in Aptive and look forward to keeping your pest control needs handled with the care and expertise you deserve!
-Jasmine, Aptive Care Team
Their appointment services are very…
Their appointment services are very good and very responsive however the actual treatments were not as effective. The first two days, maybe three, after the treatment would decrease pest encounters significantly but after these three days pests are back. We had to request at least two repeat services within the month in order to get relief. After 12 months of treatments we did not see any improvement. We cancelled initially but they convinced me to stay for one more month at a reduced rate but ultimately decided to cancel regardless. We are now doing our own treatments with diatomaceous earth and home-made mosquito dunks which are proving much more effective long term.
5 April 2026
Reply from Aptive Pest Control - Los Angeles
Hi Gale & Jim,
We appreciate you sharing your experience and recognizing Aptive’s responsiveness and scheduling efforts. However, we’re truly sorry that our treatments failed to provide the lasting results you expected, especially after a full year of service and multiple follow-up visits. We understand how frustrating it is to see temporary improvement only for pest activity to return within days. Under the Aptive Promise, we offer complimentary re-services for covered pest concerns, but we recognize that consistent, effective results are what matter most. We respect your decision to discontinue service and regret that we weren’t able to earn your continued confidence. Please reach out to socialmedia@aptivepestcontrol.com directly if you have any remaining concerns so we can ensure everything is properly handled.
-Jasmine, Aptive Care Team
Wow -our friends and our experience has not been good.
Wow, their two stars really fit. When they sell you this service, they show you their five-star ratings, and to be honest with you, I don't know where that came from. But this high-pressure, slick presentation that they give you about their service is really a bait and switch. The salesperson that we use, Adam Ranck, "a senior divisional manager," won't even return our phone calls or our emails when we're having ants in the house. The whole idea of them coming back as often as you want is really a joke if they don't do a good job when they come in the first place. It seems as though the technicians just spray stuff. They don't know how to review a yard and understand where the problems are. They just sprinkle a little fluid in a few places and leave. The problem just never ends. They're nice enough to offer a $30 credit for my aggravation that's worth $100. The bottom line is they're not a great service. They're not responsive, and they're not competent in their skills. Very disappointing. They really lock you in with their charges, and it seems to me that they're marginal when it comes to their customer service.
16 October 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi David,
We’re truly sorry that your experience with Aptive has left you feeling disappointed, especially after being promised dependable treatments and responsive customer support. We understand how frustrating it is to continue experiencing ant activity inside your home despite multiple treatments, particularly when your attempts to reach your sales representative have gone unanswered. We also recognize your concerns regarding the thoroughness of our services, the value you're receiving, and the difficulties you've experienced getting meaningful assistance. Under the Aptive Promise, we offer complimentary re-services when covered pest activity persists, but we understand that effective results and consistent communication are what matter most. Please reach out to socialmedia@aptivepestcontrol.com directly so we can review your treatment history, involve the appropriate Operations team, and work toward getting your concerns properly handled.
-Jasmine, Aptive Care Team
Aptive technician hit all of our…
Aptive technician hit all of our problem areas and since he’s been coming regularly our pest problems have decreased significantly. I give Andy a 10 out of 10.
Thank you for sending an out a professional and courteous young man to get the job done!
15 October 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Rhonda,
Thank you for giving Andy such an incredible shoutout and a 10 out of 10 rating! We’re thrilled to hear that his professionalism, courtesy, and thorough approach have made such a noticeable difference in reducing pest activity around your home. It’s especially rewarding to know that his consistent visits and attention to your specific problem areas are delivering the results you deserve. We’ll be sure to share your wonderful appreciation with Andy! Thank you for your continued trust in Aptive. We’re proud to keep your pest control needs handled with the care and dedication you deserve!
-Jasmine, Aptive Care Team
Bugs and pests still there
I hired them. They serviced my house for 4 months. I still have ants, spiders, crickets,mosquitos and they did not get rid of my Vole problem. Got conflicting information from some of their employees. Be careful they came door to door and I signed up for their service. I wanted to try it for a couple of months and the person that signed me up said you can cancel anytime. I cancelled and they charged me $199.00 for canceling before 24 months. Would not recommend. They kept telling me when I would mention that the pest were still there and they said it would take some time for the pests to go away. They did not!!!!!
12 October 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Leslie,
We’re sorry that your experience with Aptive fell short of expectations, especially after months of treatments without noticeable improvement in your pest concerns. We understand how frustrating it is to receive conflicting information and face a $199 cancellation fee after believing you could cancel at any time. Under the Aptive Promise, we offer complimentary re-services when covered pest activity persists. Please reach out to socialmedia@aptivepestcontrol.com directly so we can review your service history, address your cancellation concerns, and work toward getting everything properly handled.
-Jasmine, Aptive Care Team
Paul was awesome
Paul was awesome! He taught me a thing or two about pest control and was very knowledgeable, professional, and helpful. I’m extremely happy with the service and really appreciate the time he took to explain everything. Great experience overall. Highly recommend Paul and the team!
12 October 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Jimmy,
Thank you for the wonderful recommendation and for giving Paul such a great shoutout! We’re thrilled to hear that his knowledge, professionalism, and willingness to share helpful pest control tips made your Aptive experience exceptional. Taking the time to educate our customers and answer their questions is an important part of providing service they can feel confident in. We’ll be sure to share your appreciation with Paul! Thank you for trusting Aptive to keep your pest control needs handled with care!
-Jasmine, Aptive Care Team
They have been very courteous and…
They have been very courteous and thorough. Were mindful of my pets and let me know when they were coming and took photos of the areas treated.
29 July 2026
Reply from Aptive Pest Control - Los Angeles
Hi Elaine,
Thank you for sharing your experience with Aptive! We’re glad our service professionals have consistently been courteous and thorough while also being mindful of your pets. Keeping you informed with arrival updates and photos of the completed treatment is an important part of providing service you can feel confident about. We appreciate your trust in Aptive and are happy to keep your pest control needs handled with care!
-Jasmine, Aptive Care Team
Really good techs
Each tech they send is qualified, helpful, knowledgeable and great with whom to deal
28 September 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Milton,
Thank you for the wonderful feedback! We’re glad each Aptive service professional you’ve worked with has consistently brought knowledge, helpfulness, and a positive attitude to your home. Having confidence in the person caring for your property makes all the difference. We appreciate your continued trust in Aptive and are proud to keep everything handled with care!
-Jasmine, Aptive Care Team
fast service, attentive, great work!
fast service with excellent communication, attentive to my questions. pet safe was the first thing i searched for when i found Aptive. getting such attentive care to my property, i can't imagine choosing anyone else!
24 September 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Jen,
Thank you for such thoughtful feedback! We’re thrilled that clear communication, attentive service, and consideration for your pets have made Aptive such a great fit for your home. Knowing you feel confident in the care your property receives means a lot to our team. We truly appreciate your trust and are proud to keep your pest concerns handled with care!
-Jasmine, Aptive Care Team
Aprove has damaged my front door with…
Update.
Aptive has responded promptly doing the research on the issue and offered an acceptable solution.
Thank you Aptive.
Aptive has damaged my front door with the spraying of chemicals on a solid wood door. So far I have not been able to get them to act on the damage and fix it. Many attempts have been made to get them to do it and the agents always say that they are escalating it but no reply. I am guessing it is time for me to escalate and take them to court. A front door cost about 4000 dollars.
4 February 2026
Reply from Aptive Pest Control - Los Angeles
We appreciate you bringing this to our attention, Sonia. We’d like to make sure the reported damage to your door and the previous escalations receive the appropriate follow-up rather than leaving you to chase answers. Please email us at socialmedia@goaptive.com with your service address and any photos or documentation you have available so our team can review what’s already been submitted and help facilitate the next steps.
-Alexis, Aptive Care Team
I had a great experience
I had a great experience! The service was excellent, and the pest control team covered all the areas I mentioned in my previous request.
23 September 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi there,
Thank you for sharing your experience! We’re thrilled our Aptive team paid close attention to your previous requests and made sure every area you mentioned received the proper care. That kind of follow-through is exactly what we want you to be able to count on. We appreciate your trust in Aptive and are happy to keep everything handled!
-Jasmine, Aptive Care Team
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