Their technicians communicate so well with their customer's . Vert knowledgable. They let you know when they will be there ,ask you if you have any problems we need to take care of,take picture's of w... See more
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I had my pest control canceled by the technician in February and had no phone contact to set up a new appointment. I was home all day waiting but got a text saying he’d be here late in the afternoon.... See more
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Each and everyone who has come to apply treatments has been professional, personable and pleasant! Yesterday, Kyle treated areas which I discussed with him. These included care for the firewood and... See more
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Every time Aptive arrives they check to see if there are any additional problems that I need done and if I am not home I am able to text them. They are respectful, knowledgeable and completely throug... See more
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Company details
Written by the company
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Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
4671 Alpine Ave NW, 49321, Comstock Park, MI, United States
- 16165777367
We overthink pests so you don't have to.
4.0
Great
156 reviews
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Reply from Aptive Pest Control - Grand Rapids
Hi Steve,
Thank you for taking the time to share your feedback! We’re thrilled to hear that our service professional was polite and thorough. At Aptive, we take pride in providing knowledgeable, dedicated, and reliable service to every client.
We truly appreciate your trust in Aptive and look forward to continuing to provide high-quality pest control for your home.
-Jasmine
Uninformed Techs
We aren't sure exactly what we're paying for. Techs don't know. One tech says one thing the next tech says completely opposite. The guy who signed us up told us another completely different story. No one seems to know exactly what service we have.
20 September 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Lisa,
We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. At Aptive, we strive to provide clear, consistent, and reliable service, and it’s clear we fell short in communicating your plan and services.
We understand how frustrating it can be when different information is given at different times, and we take your feedback seriously. We would like the opportunity to review your account, clarify your current service plan, and ensure all of our team members are aligned so you have a clear understanding moving forward. Please reach out to us directly at socialmedia@goaptive.com so we can address this promptly.
Your satisfaction is very important to us, and we appreciate the opportunity to improve your experience with Aptive.
-Jasmine
Empty promises, ok Aptive sent a response thru Trustpilot. The response was to contact them thru a specific address. I attempted to do so and it did not take me to them!
This was the third application. This is the third time I have been told someone would contact me and bring me the traps that were part of the contract. No one has contacted or provided them.
Also on this third application they did not do all that I signed up for. I am very disappointed with their empty promises.
Ok, I got a phone call and a repeat application on Oct. 1 and all my issues have been resolved.
17 September 2025
Reply from Aptive Pest Control - Grand Rapids
Hi there,
We’re very sorry to hear about your experience and truly appreciate you taking the time to share your concerns. At Aptive, we strive to provide reliable, comprehensive service, and it’s clear we did not meet those expectations in your case.
We understand how frustrating it is to have missed items and incomplete service, especially after multiple visits. This is not the experience we want for our clients, and we take your feedback seriously. Please reach out to us directly at socialmedia@goaptive.com so we can review your account, ensure your service instructions are being followed, and work to make this right. Your satisfaction is very important to us, and we appreciate the opportunity to address these issues and improve your experience with Aptive.
-Jasmine
Reply from Aptive Pest Control - Grand Rapids
Hi Ellen,
Thank you for sharing your feedback! We’re thrilled to hear that you’re very happy with our services and that you haven’t seen any ants. At Aptive, we take pride in providing thorough, effective, and reliable pest control to keep every home protected.
We truly appreciate your trust in Aptive and look forward to continuing to provide high-quality service for your home.
-Jasmine
What do they do at each appt??
The person who came did not ask if there were any problems like they usually do. Maybe it is because I rescheduled online and put nothing in the comments. I really feel like for the money we pay per visit that the person coming out does very little. They walk around the house and outside of the garage and get cobwebs and spray but nothing else with the rest of the yard or inside the garage where we do have spiders. Always very friendly staff though and when we do have questions they always listen and answer them And address any issues is we do have any
12 September 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Jennifer,
Thank you for sharing your experience and for recognizing the friendliness of our staff. We’re glad to hear that your questions are always answered and issues addressed.
We’re sorry that your recent visit didn’t meet the high standard you’ve come to expect from Aptive. We completely understand your concern about areas being missed and the lack of proactive questions during the service. Your feedback is very valuable, and we’ve shared it with our operations team to ensure our service professionals consistently provide thorough treatments and check in with customers about any concerns, even when visits are rescheduled online.
At Aptive, we want every visit to feel comprehensive and worth the investment. Thank you for being part of the Aptive neighborhood and giving us the opportunity to continue improving your experience.
-Jasmine
The only reason for the 5 stars is the…
The only reason for the 5 stars is the person that comes & does the service is great. However, the office is terrible. Have only had them 3 months and can never get here when they make appointment. Seems it always has to be rescheduled. Sometimes more then 2 times. I have never worked with a company as bad as this. Cannot wait till my year is over with them. Wish I had never went with them.
6 September 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Max,
Thank you for sharing your experience. We’re glad to hear that your service professional has made a positive impression, but we’re truly sorry for the frustration caused by our scheduling and communication. We understand how disruptive it can be when appointments need to be rescheduled multiple times, and it’s clear we fell short of providing the seamless experience you expected.
Your feedback is very important to us, and we’ve shared it with our operations team to review our processes and work toward improving scheduling and communication for our customers. At Aptive, we want every visit to be reliable and convenient, and we appreciate you giving us the opportunity to learn from your experience.
-Jasmine
Service call not completed
This was supposed to be a free one time service. The technician texted to say they were on their way. I was at work and in a day long meeting so I could not answer the text. I saw on my ring camera that the technician banged on my door twice, waited maybe two minutes then drive away without servicing me. I had Aptiv for a year prior to cancelling, at no point did I ever need to be home for service. Also the technician never texted back to tell me they cancelled the call.
13 September 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Wendy,
Thank you for sharing this with us. We truly value your time and your past year with Aptive, and it’s frustrating to hear this visit didn’t go as promised. Our goal is always to make every service seamless and respectful of your schedule, so seeing that our service professional arrived but didn’t complete the treatment as expected is something we take seriously.
You’re absolutely right that customers typically don’t need to be home for a visit, especially for a complimentary service, and clear communication should have been provided to you. We’ve shared your feedback with our local team to review what happened and ensure our service professionals follow through properly moving forward.
Please reach out to us at socialmedia@goaptive.com so we can make this right and arrange another service at a time that works for you. Thank you for being part of the Aptive neighborhood and for giving us the chance to improve.
-Jasmine
The technician took a good amount of…
The technician took a good amount of time to make sure the yard and our areas if concern were addressed.
19 September 2025
Reply from Aptive Pest Control - Grand Rapids
Hi there,
Thank you for sharing your feedback. We’re glad to hear that our service professional took the time to thoroughly address your yard and areas of concern. At Aptive, we take pride in providing attentive, detailed service to ensure your home and property are well protected.
We appreciate you being part of the Aptive neighborhood and for trusting us to help keep your home comfortable.
-Jasmine
They do what I ask
They do what I ask. Where I see pests. Really surprised they don't have something for grub control, seems like that should be included if needed.
11 September 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Scott,
Thank you for sharing your experience with us. We’re glad to hear our service professionals are focusing on the areas you’re most concerned about and that you’re seeing results where it matters. At Aptive, we design our services to target the most common household pests, but we also understand how frustrating it can be when a particular issue, like grubs, isn’t automatically included.
We’d love to review your account and talk through the options available for grub control so we can better support your needs. Please reach out to us directly at socialmedia@goaptive.com and we’ll make sure you get clear information on the best approach for your property. We appreciate you being part of the Aptive community and look forward to keeping your home comfortable and protected.
-Jasmine
Live up to your CONTRACT!!!
The overall performance of your company excluding your technicians is very poor. I've had problems over 16 months with repeated no shows & shows when not on schedule . I've lost thousands of dollars waiting 4 days for a visit, a long with over 20 hrs on the phone. I was just trying to get the service I PAID FOR!!!
18 September 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Don,
Thank you for taking the time to share this detailed feedback. We can see how upsetting and frustrating it’s been to deal with repeated scheduling issues and the time you’ve lost trying to get your service completed. At Aptive, we take pride in the dedication of our service professionals, but it’s clear our scheduling and support systems fell short of the standard you should expect.
We’d really like the chance to review your account in detail, correct any service gaps, and make this right for you. Please reach out to us directly at socialmedia@goaptive.com so we can prioritize your case and work toward a resolution that reflects the level of care Aptive is known for. Your time, trust, and peace of mind matter to us, and we’re committed to improving your experience moving forward.
-Jasmine
Herb was the most helpful and attentive…
Herb was the most helpful and attentive to my needs. This is the first time since I've worked with Aptive that this has happened. He called me about saving money and he shared opportunities and what was happening with my house.
18 September 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Laurel,
Thank you for sharing your experience! We’re thrilled to hear that Herb was helpful and attentive to your needs. At Aptive, we strive to provide knowledgeable service professionals who keep our customers informed and offer solutions that make sense for their homes. It’s wonderful to know Herb provided guidance on saving money and keeping you updated about your property. We appreciate you being part of the Aptive community and look forward to continuing to serve you!
-Jasmine
Quick kind and efficient
16 September 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Sara,
Thank you for sharing your feedback. We’re glad to hear that our team provided service that was quick, kind, and efficient. At Aptive, we strive to deliver effective and personable pest control, and it’s wonderful to know that your experience reflected that.
-Jasmine
Aptive always notifies me before the…
Aptive always notifies me before the date of service & they contact me to tell me they are on the way. They always ask if I need anything specific done. Work is thorough & technician is always professional & polite.
13 September 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Cynthia,
Thank you for sharing your feedback! We’re thrilled to hear that our team provides clear communication, asks about your specific needs, and delivers thorough and professional service. At Aptive, we take pride in keeping our customers informed and ensuring their homes are treated with care. We look forward to continuing to provide you with reliable, high-quality pest control.
-Jasmine
No one available to talk to
No one available to talk to in the Grand Rapids Office or anywhere in the United States. No wonder the person at my door had no business cards to hand out . Not happy with service not as promised at all.
27 August 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Dawn,
Thank you for sharing your experience with us. We’re sorry you weren’t able to get through to someone when you needed support and that your first impression with our door-to-door representative didn’t reflect the level of professionalism Aptive strives for. That’s not the kind of experience we want for our customers.
We’d love the chance to make this right. Please reach out to us directly at socialmedia@goaptive.com with your service address so we can pull up your account, review what happened, and ensure you receive the service that was promised. Your feedback helps us improve, and we want you to feel the value of being a part of the Aptive neighborhood.
-Jasmine
The treatment of my yard
The gentleman that did our yard. Did not do the whole yard. We say him walk just the outskirts of our property. He didn't do the whole yard. When I contacted him, he said he did. He was very rude with the conversation that we texted back and forth.
27 August 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Roberta,
Thank you for sharing your experience. We’re very concerned to hear that your yard wasn’t fully treated and that your interaction with our service professional left you feeling disrespected. That is not the standard of service or communication we strive for at Aptive, and we completely understand your frustration.
We would like the opportunity to make this right. Please reach out to us directly at socialmedia@goaptive.com with your service address so we can review your account, address the situation, and ensure your property receives the full treatment it should. Your feedback is important and helps us continue improving the level of service and professionalism Aptive customers deserve.
-Jasmine
Our experience was super great
Our experience was super great, the info regarding the entire process in the elimination of our 'pests' is always very informative and much appreciated!
10 September 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Janet,
Thank you for sharing your experience with Aptive! We’re thrilled to hear that you found our service informative and that our team was able to provide a clear understanding of the process for eliminating pests. Providing thorough, helpful, and professional service is exactly what we strive for in every Aptive neighborhood.
We truly appreciate having you as part of the Aptive family and look forward to continuing to protect your home with the same level of care and attention.
-Jasmine
They show up rain or shine
I’m on an every two months visit. I haven’t seen the same person twice but they are timely, And tend to reduce the bugs that show up especially in late summer and fall. They will contact me for any new issues .
22 August 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Martin,
Thank you for sharing your experience with us. I’m glad to hear your visits have been timely and that you’ve noticed fewer bugs, especially during late summer and fall when activity increases. At Aptive, we know consistency is important, and while different service professionals may visit, each one follows the same detailed treatment plan tailored to your home. We also appreciate you reaching out with new concerns when they come up. Thank you for being part of the Aptive neighborhood. We look forward to keeping your home protected year-round.
-Jasmine
On time, and polite and efficient
They took care of an issue when I called them between services at no charge.
Always on time and very kind.
24 August 2025
Reply from Aptive Pest Control - Grand Rapids
Hi there,
Thank you for sharing your feedback! We’re thrilled to hear that our team was able to address your issue between services at no charge and that our service professionals are consistently on time and kind. At Aptive, we take pride in providing responsive, thorough, and customer-focused service, and it’s wonderful to know our efforts are appreciated.
-Jasmine
Workers do their best to concentrate on…
Workers do their best to concentrate on doing a very good job and are very polite!
22 August 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Ray,
Thank you for sharing your experience. We’re thrilled to hear that our team is focused on doing a thorough job while remaining polite and professional. At Aptive, we pride ourselves on delivering service that is both effective and respectful, and your feedback is a wonderful confirmation that our team is meeting those standards. We truly appreciate your kind words and your trust in us.
-Jasmine
Face-to-face is Best
As I wasn't home at the time the service was performed, I can't assess the specific individual who performed the treatment. The last-minute cancellation of the original appointment and the rescheduling was irksome but handled. My primary concern was the pictures that inevitably focus on treating the shed instead to the house. I don't live in the shed and it is not a source of concern.
13 August 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Charmaine,
Thank you for sharing your feedback. We understand how frustrating a last-minute cancellation and rescheduling can be, and we appreciate your patience while we worked to address it. We also understand your concern about the focus of the treatment photos, and we want to ensure that our services target the areas that matter most to you. At Aptive, we strive to provide thorough and effective pest control while keeping our neighbors informed and confident in the work we do. If you’d like, we’d be happy to review your account and make sure future treatments are focused exactly where you need them. Please feel free to reach out to us at socialmedia@goaptive.com. We truly appreciate you being part of the Aptive neighborhood and look forward to keeping your home protected.
-Jasmine
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