Just wanted to give a huge shout-out to my amazing pest guy. He is always on time, super knowledgeable, and goes above and beyond to keep our home pest-free. Not only does he handle every little is... See more
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Inconsistent with doing a good job. Only one representative from the company did a good job in spraying my backyard, garage, and front yard. Their goal is to do little as possible. Not happy with this... See more
First Marcus was outstanding. We discussed all the requirements and the history, with a few new concerns. Every item was completed without issue. Being from Houston, and filling in, Marcus completed m... See more
Company replied
The tech was friendly, listened to my concerns and the addressed the situation. Customer service is what I look for in a company and the tech put my faith back in people. The tech educated me on sea... See more
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Company details
Written by the company
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Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
2551 East Loop 820 North, 76118, Fort Worth, Texas, United States
- 18175874629
We overthink pests so you don't have to.
4.3
Excellent
189 reviews
Asks customers to review
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They promised bait boxes and didn't…
They promised bait boxes and didn't leave any till the last visit and only after I complained. Then they only left one said that's all I need 3500 sqft house a shed. I find mice in kitchen garage attic. Have spiders in the house and they refuse to spray. They will cheat you out of your money. Then make it difficult to cancel contract. Thieves! Good luck with their customer service.
27 October 2026
Unprompted review
Inconsistent with doing a good job
Inconsistent with doing a good job. Only one representative from the company did a good job in spraying my backyard, garage, and front yard. Their goal is to do little as possible. Not happy with this company at all. Wanting to end my contract or association
16 May 2026
Wonderful service
They always message prior to arrival so I can get ready. Prompt service and willingness to address any concerns I have.
26 October 2026
Unprompted review
May use AI-assist with repliesRead more
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Just wanted to give a huge shout-out to…
Just wanted to give a huge shout-out to my amazing pest guy. He is always on time, super knowledgeable, and goes above and beyond to keep our home pest-free. Not only does he handle every little issue with a smile, but he also takes the time to explain what he’s doing and gives helpful tips to prevent future problems. It’s so rare to find someone who genuinely cares about their work and their customers.
Thanks for making our home comfortable and worry-free! Highly recommend him to anyone in need of top-notch pest control service.
7 October 2026
Unprompted review
Reply from Aptive Pest Control - Fort Worth
Hi LaToya,
Thank you for sharing such a heartfelt shoutout! We’re thrilled to hear that your Aptive service professional consistently goes above and beyond, from arriving on time and addressing every concern to explaining treatments and offering helpful prevention tips. It’s especially rewarding to know that his genuine care and dedication have made such a difference in keeping your home comfortable. We’ll be happy to share your appreciation with the team. Thank you for your wonderful recommendation and for trusting Aptive to keep your pest control needs handled!
-Jasmine, Aptive Care Team
How attentive the technician was to my…
How attentive the technician was to my needs. Her advice and excellent service. Every month they do a wonderful job.
1 October 2026
Unprompted review
Reply from Aptive Pest Control - Fort Worth
Hi Oscar,
Thank you for sharing such wonderful feedback! We’re glad your Aptive service professional listened closely to your needs, offered helpful advice, and provided the attentive service you deserve. It’s especially rewarding to hear that our team continues to deliver a great experience month after month. We truly appreciate your continued trust in Aptive and are happy to keep your pest control needs handled!
-Jasmine, Aptive Care Team
The tech was AWESOME
The tech was friendly, listened to my concerns and the addressed the situation. Customer service is what I look for in a company and the tech put my faith back in people. The tech educated me on season change and what to expect in fall. Awesome experience.
29 September 2026
Unprompted review
Reply from Aptive Pest Control - Fort Worth
What a wonderful experience to hear about, Bonita! We’re so glad our local expert took the time to truly listen, address your concerns, and share some helpful insight about what to expect as the seasons change. Knowing that their care and kindness made such a meaningful impression is an incredible compliment. Thank you for sharing this with us and for trusting Aptive with your home's pest control needs!
-Alexis, Aptive Care Team
POOR Service & retreatments. Zero effort from Aptive to keep good customers
I have been using Aptive since March 2025. While I initially saw some positive results, the service required repeated re-treatments, and the overall quality steadily declined throughout the year. The most serious issue was that technicians repeatedly failed to address the areas I specifically identified, particularly around my gardens. As a result, pests continued to infest those areas, damage plants, and spread disease. Despite paying for ongoing service, I ultimately lost nearly all of the flowers and garden beds I had invested significant time and money to maintain.
The lack of communication and attention to detail became increasingly frustrating. In August, a technician arrived without an advance text notification and failed to send ANY follow-up with details or photos from the visit. These lapses made it difficult to trust that treatments were being performed thoroughly or consistently. At the same time, pricing and service plans appeared inconsistent and unclear, with long-term customers seemingly receiving little transparency or consideration regarding available rates and options.
When I decided to terminate my contract, without question, Aptive immediately agreed to discontinue service and remove my address from its rotation. What was most disappointing was not that terminating the contract was easy, but that no one attempted to understand why I was leaving, address ongoing problems, or offer any solution to retain a customer who had been AUTO-paying this service for almost 2 years. Given Aptive's reputation for door to door solicitation and the sales people lying, this complete lack of engagement was surprising and discouraging, given the previous year had been the opposite.
I was also troubled to discover that pest traps installed in my yard appeared never to have been properly maintained or filled with the necessary solution to function effectively. If accurate, this raises serious concerns about the value and effectiveness of the services provided.
Based on my experience, I cannot recommend this company. Between the unresolved pest issues, extensive garden damage, poor communication, questionable practices, and their significant cost of the service, I feel I received far less than what was promised. In the end, the service was not only expensive but ineffective, leaving me with substantial losses and ongoing frustration. After reading numerous reviews and Better Business Bureau complaints describing experiences similar to my own, I am concerned that these issues may not be isolated incidents.
17 September 2026
Unprompted review
Reply from Aptive Pest Control - Fort Worth
Hi Claire,
We’re sorry your experience with Aptive declined after initially seeing positive results. Repeated pest concerns, areas you specifically requested being overlooked, inconsistent communication, and concerns about whether traps were properly maintained understandably affected your confidence in the service. Under the Aptive Promise, if pest activity persists or something is missed or incomplete, we’ll return at no charge to provide additional attention. We also appreciate your feedback about how your cancellation was handled. After being a longtime customer, your reasons for leaving deserved to be heard and understood. Please reach out to socialmedia@goaptive.com directly if there are any unresolved account or service concerns so we can review your experience and make sure they are handled appropriately.
-Jasmine, Aptive Care Team
Colton was friendly
Colton was friendly, knowledgeable, gave us clear instructions on what we could do to help maintain the service and was quite thorough!
11 September 2026
Unprompted review
Reply from Aptive Pest Control - Fort Worth
Hi Terrance,
Thank you for the great feedback about Colton! We’re glad he was friendly, knowledgeable, and thorough while also providing helpful guidance on how you can support the treatment between visits. That kind of communication and care is what we strive for at Aptive. We appreciate you trusting Colton to keep your pest concerns handled!
-Jasmine, Aptive Care Team
Rarely have to worry about my pest…
Rarely have to worry about my pest control. They are routine and come back to retreat for free when I have pests returning early.
26 April 2026
Reply from Aptive Pest Control - Fort Worth
Hi Kenneth,
Thank you for sharing your experience with Aptive! We’re glad our routine service gives you one less thing to worry about and that you’ve been able to take advantage of our Aptive Promise when pests need extra attention between visits. We appreciate your trust in our team and are always ready to make sure your pest concerns stay handled!
-Jasmine, Aptive Care Team
Very nice and professional
Very nice and professional. Answering any questions I had.
Nice young man.
29 August 2026
Unprompted review
Reply from Aptive Pest Control - Fort Worth
Hi Glinda,
Thank you for sharing your experience with Aptive! We’re glad your service professional made such a positive impression with his friendly, professional approach and took the time to answer all of your questions. Making sure our customers feel informed and comfortable is an important part of keeping things handled. We appreciate you choosing Aptive!
-Jasmine, Aptive Care Team
Good Personal, not great results on my case
The personal at aptive is attentive and first talk to you and try to address your concerns. However, there is no time for checking if your concerns got addressed and the results seem dubious.
6 August 2026
Reply from Aptive Pest Control - Fort Worth
Hi Salvitch,
Thank you for sharing your experience with Aptive. We’re glad our team has been attentive and taken the time to discuss your concerns, but we’re sorry the follow-through and results have left you uncertain. Addressing a concern should include making sure the solution is actually working, not simply discussing it during the visit. Please reach out to socialmedia@goaptive.com directly so we can better understand what remains unresolved and work with you to get your pest concerns properly handled.
-Jasmine, Aptive Care Team
Overall good experience
I have had good communication from the technicians that have serviced my lawn. I have definitely seen a decrease in pests!
8 August 2026
Reply from Aptive Pest Control - Fort Worth
Thank you for the great feedback, Amy! We’re so glad our local experts have kept you informed during your treatments, and we're even happier to hear you’re seeing a noticeable decrease in pest activity. Great communication is important, but seeing those results is the real win!
We appreciate you choosing Aptive and trusting our team to care for your property. We look forward to protecting your home for years to come!
-Alexis, Aptive Care Team
I signed up with Aptive Environmental…
I signed up with Aptive Environmental at their Frisco, TX location after a sales representative offered to combine pest control and lawn treatment into a single service. Based on that offer, I agreed to an 18-month contract at a higher rate — approximately $30–35 more per month for the lawn treatment add-on.
Over the following months, I noticed my lawn was never actually being treated. I raised this issue multiple times. After approximately 9–10 months, Aptive finally admitted that lawn treatment was **never a service they offered** — they said it was given to me "erroneously." So for nearly a year, I was paying for a service that simply did not exist.
Around the 12-month mark, they offered to reduce my bill to $50 and remove the lawn treatment, and they promised to reimburse approximately $360 for the months I was overcharged. I accepted this resolution.
After spending many hours on the phone and in chat with their customer service team — being bounced around and given the runaround — they have now suddenly **denied my refund request** with no adequate explanation.
To summarize:
- They sold me a service they don't offer
- They charged me for it for nearly a year
- They admitted the error
- They promised a refund
- They denied the refund
This is deceptive and unethical. I would strongly caution anyone considering Aptive to get everything in writing and verify that the services being sold actually exist. Do not trust verbal promises from their sales team.
3 August 2026
Unprompted review
Reply from Aptive Pest Control - Fort Worth
Hi there,
Thank you for taking the time to share your experience. We're sincerely sorry to hear about your concerns regarding the services that were sold, your billing, and the refund process. We understand how frustrating it is to feel your expectations were not met, especially after being told the issue would be resolved.
Please reach out to socialmedia@goaptive.com directly so we can review your account, investigate the concerns you've outlined, and work with the appropriate team toward an appropriate resolution. We appreciate the opportunity to address your experience.
-Jasmine, Aptive Care Team
Great Company.
They are attentive and let me know when they are coming to the house, then when they are done they send me pictures of the sprayed areas.
24 July 2026
Reply from Aptive Pest Control - Fort Worth
We’re so pleased your visit went well and met expectations, Erik Armstrong! Our team strives to provide effective pest control, thoughtful communication, and respectful service as we handle your pest control needs. It’s great to know that the approach made a difference. Thank you for being part of Aptive and for your continued trust in our team to handle your pest control needs!
-Alexis, Aptive Care Team
The service technician was rude…
The service technician was borderline rude. He seemed put out when we had a sprinkler on in the front yard and that my sister didn’t realize that there was an appointment. I was in the hospital having a knee replacement and she was doing me a favor by being there. When she asked what time the appointment was, he said from 8 to 8, which is a pretty big window. He made sure he was telling her what he could not do on the property rather than what he could do. Basically he was condescending and extremely poor customer service. We are so displeased we are considering going back to our previous pest control company, which is far more than cost of yours. The young men who sold us the contract were professional and nice. I do not know who the technician was, but don’t send them again.
19 June 2026
Reply from Aptive Pest Control - Fort Worth
Hi there,
Thank you for taking the time to share this detailed feedback. I’m very sorry to hear about the experience you and your sister had, especially while you were in the hospital recovering from surgery. That context makes this situation especially concerning, and the interaction you described is not the level of professionalism we expect from our service professionals.
We understand your frustration around communication, the service window, and how concerns on the property were handled. While our service professionals do need to follow certain safety and treatment guidelines, they should always do so in a respectful and customer-focused way.
We’d appreciate the opportunity to review this visit and your account so we can address it properly. If you’re open to it, please reach out to socialmedia@goaptive.com directly so we can look into this further.
-Jasmine, Aptive Care Team
Listened to my needs and delivered my…
Listened to my needs and delivered my items except did not replace 1 wasp trap that was on the ground and I always have ants
3 June 2026
Reply from Aptive Pest Control - Fort Worth
Hi Scott,
We really appreciate you taking the time to share this. It’s good to hear your service professional listened to your needs and followed through on the requested items, though I’m sorry to hear about the missed wasp trap replacement and the ongoing concern with ants.
At Aptive, we want every detail to feel fully handled, so nothing gets overlooked during your service. We’d appreciate the chance to look into this and make sure your next visit better addresses those specific concerns. If you can, please reach out to socialmedia@goaptive.com so we can get this properly handled and make the necessary adjustments for you.
-Jasmine, Aptive Care Team
After 5 years of using Aptive
After 5 years of using Aptive, I don’t recall having the same tech twice. Do employees not stay with Aptive? Some tech’s are very professional while some really lack. I want the same pro tech to come each time!
Have had repeated problems with appointments. Constantly have been notified I have an appointment (1-2 months) than my actual appt. Is this a way to upsell? I always have to call Aptive and correct them. Quite frustrating!
Looking for a company that delivers professionalism, accuracy, and trustworthiness.
1 June 2026
Reply from Aptive Pest Control - Fort Worth
Hi Abbey,
We’re sorry to hear about the frustration you’ve experienced, and we appreciate you taking the time to share this feedback after being with Aptive for several years. Consistency in service and clear, accurate appointment communication are important, and we understand how disappointing it is when that hasn’t been your experience.
We’d like the opportunity to review what’s been happening with your account and make sure it’s properly handled. Please reach out to socialmedia@goaptive.com with your account details so our Aptive team can look into your scheduling concerns, service continuity, and overall experience to help address this directly.
-Jasmine, Aptive Care Team
First Marcus was outstanding
First Marcus was outstanding. We discussed all the requirements and the history, with a few new concerns. Every item was completed without issue. Being from Houston, and filling in, Marcus completed my service on Saturday after I had planned to contact the office on Monday, to ask what happened to my scheduled treatment, and the fact I had not received any notice that anyone was even here. Marcus responded that I was not the first, nor the only one having that concern. The extra time spent has already been worth it.
31 May 2026
Reply from Aptive Pest Control - Fort Worth
Hi Larry,
Thank you for taking the time to share such detailed feedback. We’re glad to hear Marcus provided outstanding service, took the time to review your concerns, and ensured everything was completed thoroughly during your visit.
At Aptive, our goal is to make sure your service is fully handled with clear communication and reliable follow-through, so I’m also sorry for the confusion around your scheduled treatment and lack of notification. We understand how important that visibility is and appreciate you bringing it to our attention.
We’re grateful for your feedback and the opportunity to improve. It’s great to hear Marcus made a positive impact, and we’re committed to making sure your future experiences feel just as handled from start to finish.
-Jasmine, Aptive Care Team
They never come when they have told me…
They never come when they have told me they would be here. I have repeated over and over to spray nothing in my yard and they still do. I keep the gates locked so they can’t get in, but found one inside on the next to most recent time spraying my wasps. I have said over and over don’t spray the wasps. They won’t tell me what’s in the poison they spray. They inserted something in my herb bed for termites and I don’t know if the herbs are safe to use at this point. There is no person I can call to complain about the service except a phone service in either Columbia or India, I can’t tell which. The English is not good. I hate this company and this service.
23 May 2026
Reply from Aptive Pest Control - Fort Worth
Hi Nancy,
Thank you for taking the time to share this feedback. We’re very sorry to hear about your frustration with service timing, communication, and concerns regarding treatment instructions and product transparency. What you’ve described is not the experience we want for any Aptive customer.
At Aptive, we aim for every visit to be clearly communicated, respectful of your preferences, and fully handled with care and accuracy. It’s clear we fell short here, especially around following specific instructions and ensuring you feel informed and confident in the service being provided. We’d like the opportunity to review your account in detail and address these concerns directly with you. Please reach out to socialmedia@goaptive.com we can take a closer look and work to get this properly handled.
-Jasmine, Aptive Care Team
Aptive guys always do a through job…
Aptive guys always do a through job spraying our yard and interior of our home.
27 May 2026
Reply from Aptive Pest Control - Fort Worth
We're so glad our team did such a great job treating your home this time around, Romaldo Reyna! Your satisfaction means the world to us, and it's wonderful to know that service has been going well for you. It's always a pleasure to treat your home, and we really appreciate your trust in Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
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