Jame is always right on time and very thorough in spraying all of the areas we ask and then some. Even the cracks in the driveway and other small places around the house were completed.
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Best pest management company I’ve ever used! We have no annoying insects, no mice, no other rodents….nothing! Customer service is great. I have always spoken to a live person whenever I’ve called, the... See more
Company replied
Pablo did an excellent job arriving on time, answering my questions, asking me if there’s anything else, and offering to answer questions even if they came up after he left. He was very thorough, and... See more
Company replied
Some things seem to have changed at Aptive. I had to call about scheduling, since none was listed. I don't know if I have the same location servicing my home. The technician went a bit too fast. Ov... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
245 Roosevelt Rd, Bldg 9, 60185, West Chicago, IL, United States
- 13126354680
We overthink pests so you don't have to.
4.5
Excellent
244 reviews
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Reply from Aptive Pest Control - Chicago
Hi Grace,
Thank you for your kind words! We’re glad to hear that your Aptive service professional was both pleasant and knowledgeable during the visit. Providing confident, friendly service is what we strive for every time. We appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same level of care.
-Jasmine
Reply from Aptive Pest Control - Chicago
Hi Jay,
We love hearing that—what a great way to put it! Thank you for the kind words and for trusting Aptive to protect your home. Knowing that nothing’s been “bugging” you since making the switch means we’re doing our job right. We’re grateful to have you as part of the Aptive family and look forward to keeping things that way!
-Jasmine
Driving didn't know how to use his GPS…
Driving didn't know how to use his GPS so he canceled my appointment..
5 June 2025
Reply from Aptive Pest Control - Chicago
Hi April,
We’re really sorry for the inconvenience and appreciate you bringing this to our attention. A canceled appointment due to GPS issues isn’t acceptable, and we’re addressing this with our team to help prevent it from happening again.
We’d love the chance to make it right—please feel free to reach out at socialmedia@goaptive.com so we can get your service rescheduled at a time that works best for you. Thank you for being part of the Aptive family.
-Jasmine
driver went to wrong house
5 June 2025
Reply from Aptive Pest Control - Chicago
Hi Dwight,
Thank you for bringing this to our attention. We sincerely apologize for the mix-up with the service address—this is certainly not the level of precision we aim to uphold at Aptive. We appreciate your patience and would love the opportunity to make this right. If you haven’t already, please reach out to us at socialmedia@goaptive.com so we can verify your correct service details and ensure this doesn’t happen again. Your trust means a lot to us, and we’re committed to providing the attentive, professional service you deserve.
-Jasmine
For the most part we have noticed less…
For the most part we have noticed less pests in the house. When the worker comes into the house I think they could do a better job of spraying along the baseboards.
5 June 2025
Reply from Aptive Pest Control - Chicago
Hi Susan & Tyler,
Thank you for sharing your experience with us. We’re glad to hear you’re seeing fewer pests in your home — that’s exactly what we aim for at Aptive.
We appreciate your honest feedback about the baseboard treatments. We’ll be sure to share this with our team to reinforce attention to those areas and ensure every visit meets your expectations.
Thanks again for choosing Aptive. We value your trust and look forward to continuing to protect your home.
-Jasmine
Reply from Aptive Pest Control - Chicago
Hi Larson,
Thank you for sharing your experience! We’re happy to hear that our service professionals have been polite and helpful, making every interaction pleasant. At Aptive, we take pride in delivering service that’s not only effective but also respectful and friendly.
We truly appreciate you being part of the Aptive family and look forward to continuing to provide you with excellent care.
-Jasmine
Technicians listen but mosquito service may not be worth it
Technicians listen, are respectful, friendly, and address any specific issues brought to their attention.
I always know what day they're coming but never what time, not even any kind of window. Sometimes I am not home to discuss an issue I may have.
Mosquito treatment was helpful, however, had some chemical damage to other plants/shrubs. I have since discontinued mosquito service.
4 June 2025
Reply from Aptive Pest Control - Chicago
Hi Heather,
Thank you for taking the time to share your experience with us. We’re really pleased to hear that our team is respectful, friendly, and attentive to your concerns — that’s something we take great pride in at Aptive.
We’re sorry for the frustration you’ve felt with not having a window of time for your service, and for the damage you noticed to your plants following your mosquito treatment. We certainly want to make sure you feel fully cared for and that your landscape is kept healthy.
Your feedback helps us identify where we can improve — from offering tighter service windows to ensuring our applications are as careful and accurate as possible. Please reach out to us directly at socialmedia@goaptive.com if you'd like, and we’d be delighted to see if there’s a way we can make things right for you.
Thank you again for choosing Aptive. We truly appreciate your business and your trust.
-Jasmine
Great customer service.
4 June 2025
Reply from Aptive Pest Control - Chicago
Hi Rajesh,
Thank you for the great feedback! We’re so glad to hear you’ve had a positive experience with our customer service team. At Aptive, we’re committed to delivering not just effective pest control, but also a level of care and communication that makes every customer feel valued. We appreciate you being part of the Aptive family!
-Jasmine
Was very happy that my inquiry was…
Was very happy that my inquiry was returned with a phone call as my question for additional services was during off hours. I talked with a supervisor who gave me pricing and additional feedback. I felt as I was valued, no additional sales pitch just focused on what I requested.
3 June 2025
Reply from Aptive Pest Control - Chicago
Hi John,
Thank you for sharing your experience! We’re so glad to hear that your inquiry was handled promptly and respectfully, even outside regular hours. At Aptive, we believe in clear, honest communication—so it’s great to know you felt valued and supported without any pressure.
We appreciate you being part of the Aptive family and look forward to continuing to provide service that’s focused on your needs every step of the way.
-Jasmine
Aptive efficiency
Aptive arrive to take care of pest control as scheduled per service. They keep me informed of has been done on the outside of the house.
23 May 2025
Reply from Aptive Pest Control - Chicago
Hi Azza,
Thanks so much for your thoughtful review! We're really glad to hear that our team at Aptive is keeping you informed and staying on top of your scheduled services—that consistent communication is something we care a lot about. It means a lot to know we’re meeting your expectations, and we’ll keep working hard to deliver the kind of care and reliability you deserve. Thanks again for being a part of the Aptive family!
-Jasmine
Problem not solved
17 May 2025
Reply from Aptive Pest Control - Chicago
Hi Caryn,
Thank you for your feedback. We’re sorry to hear that your issue hasn’t been fully resolved yet — that’s definitely not the experience we want for anyone in the Aptive family. We’re committed to making sure every problem is taken care of properly.
Please reach out to us directly at socialmedia@goaptive.com so we can dive into the details and work together on a solution that truly addresses your concerns. Your satisfaction means a lot to us, and we want to get this right.
Thanks for being part of the Aptive community. We look forward to helping you soon.
-Jasmine
Responsive to calls for service with an ongoing issue
Our techs that came out BJ and Jerry were very professional and helpful. They truly wanted to help us resolve our pest issue.
10 May 2025
Reply from Aptive Pest Control - Chicago
Hi there,
Thank you so much for sharing your experience! BJ and Jerry take pride in being both professional and genuinely helpful, and we’re thrilled to hear they made a positive impact while working to resolve your pest concerns. At Aptive, we’re committed to not just treating pests, but also making sure you feel supported every step of the way. We appreciate you being part of the Aptive family!
-Jasmine
Great communication
Great communication! I love that I am told when they will arrive. I also like that they respond to what I need done!
14 May 2025
Reply from Aptive Pest Control - Chicago
Hi Sheila,
Thank you for sharing such kind words! At Aptive, we truly believe clear communication is key to great service, so we're glad you appreciate the heads-up before arrival and that our team listens closely to your needs. We're here to make sure your experience is smooth, personalized, and effective. Looking forward to continuing to serve you with care!
-Jasmine
Sales vs Operations vs Reality
When I was approached by the Aptive sales rep, we had just moved here. I wasn’t familiar with the company and thought perhaps they came with the territory, that maybe bugs were a problem in Shorewood.In any case the main promise of the rep that caused me to accept the program was that “every square inch of your property would be treated inside & out”. As I watched the first few sporadic applications, I pointed out to the operators that a little less than every square inch was covered. In fact of the half dozen applications, only the first one treated the garage and no one has ever entered the house. Which brings me to the last visit. I noticed on the ring camera that the agent couldn’t have spent more than 15 minutes on the job. When he requested my response to the performance inquiry sent after every visit, I asked about the brief time spent & that it was physically impossible that every square inch of my property was covered. The response advised me that spraying the property was not allowed by company policy when the wind speed was over 15 mph. As the company didn’t hesitate to charge my credit card 100% of the fee, I asked when I could expect the rest of the treatment to be completed. That must have stumped him or maybe he kicked it back to the sales team for an answer as I still haven’t received a response or refund. I cannot wait for the expiration of the contract because I cannot continue to waste my limited income on service that comes nothing close to what was offered.
21 April 2025
Reply from Aptive Pest Control - Chicago
Hi Mike,
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. At Aptive, we pride ourselves on delivering exceptional service and clear communication, and it’s concerning to hear that we didn’t meet those standards during your time with us. We take your concerns seriously and would love to have the opportunity to address them in more detail.
We understand how important it is to feel confident in the services you’re receiving, and we regret that the promises made by our sales representative were not fully fulfilled. It’s also concerning to hear about the time spent on site and the lack of follow-up communication regarding your treatment and refund request.
Please reach out to us directly at socialmedia@goaptive.com so we can review your account, clarify the issues with the application process, and work toward a resolution. Your satisfaction is incredibly important to us, and we’re committed to making this right. We appreciate your patience and hope to resolve this for you as quickly as possible.
-Jasmine
Poor and no follow up from service review.
I asked service person to set out mice traps and all he did was sprinkle poison around the house. No traps with bait set.
29 March 2025
Reply from Aptive Pest Control - Chicago
Hi Michelle,
We appreciate you taking the time to share your experience. We’re truly sorry to hear that your service didn’t meet your expectations. It’s important to us that we address your concerns thoroughly, and we understand your frustration. We’d love the opportunity to make this right. Please reach out to us at socialmedia@goaptive.com, and we’ll ensure we get the proper treatment, including setting the traps you requested. Thanks for giving us the chance to improve!
-Jasmine
Reply from Aptive Pest Control - Chicago
Hi Elizabeth,
Thank you so much for your feedback! We’re thrilled to hear that Jeff continues to provide exceptional service and that Nick also made a positive impression. At Aptive, we take great pride in having a team that cares and works hard to make sure you're happy with every visit. We're grateful to have you as a customer! Let us know if there's anything else we can do for you.
-Jasmine
Great personal attention
You’re always prompt and always ask what we’d like done and are there any new problems we’d like addressed.
2 May 2025
Reply from Aptive Pest Control - Chicago
Hi Janis,
Thank you so much for your kind feedback! We're so glad to hear that our team's promptness and attention to your specific needs have made a positive impact. At Aptive, we believe in listening closely to our customers so we can provide the best service possible. We truly appreciate your continued trust in us and look forward to ensuring your home remains comfortable! Thanks for being a part of the Aptive family!
-Jasmine
Reply from Aptive Pest Control - Chicago
Hi there,
Thank you so much for sharing your experience! We're thrilled to hear you had a wonderful visit with Aptive. Your satisfaction means everything to us, and we're grateful to have you as part of the Aptive family!
-Jasmine
Reply from Aptive Pest Control - Chicago
Hi Kelly,
Thank you so much for your kind words! We're grateful to have you as part of the Aptive family and truly appreciate you taking the time to share your experience. It means a lot to know that our team consistently listens and responds to your concerns -- your trust is everything to us. We're always here to help and glad we've been able to meet your expectations every time!
-Jasmine
Checks All the Boxes
Reliability (showing up on time). Communication (I always know when you're coming and my input is sought for the service). Efficiency (technicians are always working while they are here and doing all the things agreed upon). Value (I get what I pay for).
3 February 2025
Reply from Aptive Pest Control - Chicago
Hi Dale,
Thank you so much for the detailed and kind feedback! We're thrilled to hear that we've been able to meet your expectations across the board. At Aptive, we pride ourselves on being reliable, communicative, efficient, and offering great value to our customers. Your satisfactions is our priority, and we truly appreciate you being a part of the Aptive family!
-Jasmine
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