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Sofology decided to use this company to deliver our sofa and what a shambles of events it turn out to be.

Having already had issues with our first sofa the company needed to collect the original order and replace it with the new one.

Sofology customer service were informed to put a note on the job sheet for the delivery team to be mindful of our wooden floor as it marks easily if precautions are not taken. This was also made clear to the delivery team when they arrived at our property.

The delivery was a 1 hour 30 minute late arriving and we got the impression that they were in a rush. There was no consideration or courtesy when entering our home as no protective material was used to protect the wooden flooring.

Despite constantly mentioning to be careful we are left with numerous dents, scratches and marks on our wooden floor due to the companies incompetence.

We complained straight away to Sofology why the delivery team was still at our property and we took several photos of the damage that we noticed at the time and followed up with further photos once the delivery team had finished.

It has taken 6 weeks of numerous calls and emails to try and resolve the damage that The Sofa Delivery Company had caused and we still haven’t managed to resolve a reasonable settlement amount.

The person from the company that we have spoken to each time has no customer skills and it’s totally unprofessional.

We are now left with a wooden floor that has been damaged by these clowns and a hefty price tag to replace the floor or try and professionally fix the marks with a French polisher.

Thank you The Sofa Delivery Company and Sofology for all the stress and damaging our property.

Damian & Jordan were great. They delivered our sofa with ease and care, and were respectful of property, but were quick at the same time. They called ahead of the delivery, and understood where the sofa needed to be delivered. Very impressed with their friendly nature and professionalism. Asked if everything was in good condition when it was set up, and even put gliders on the sofa as requested. Would highly recommend!

My furniture bought from DFS should have been delivered on Friday 12th December. Time slot 5-7pm rang after 7pm to be told 2 more drops then me. Rang at 9pm phone lines closed - item disappeared from the tracker. No courtesy call was made and no e-mail received the following day. I rang them and politley rescheduled my delivery for today. I then took a second day off work for this. Lorry arrived today without my order on board. I work in the NHS and have wasted 2 valuable days holiday for nothing. Manager was supposed to ring me but hasn't. Absoluley appalling service especially before Xmas.The only positive was the actual delivery guys who were clearly embarassed, I felt sorry for them having to deal with an upset customer when it wasnt their fault.

Appalling attitude from the delivery people. Blocked the road despite the delivery address leaving their drive empty. Completely NFI, making hard work of ripping up the boxes etc. whilst the road was blocked in both directions for twenty minutes! Unpacked the sofas on the road behind their lorry so that they couldn't back up to let anyone through.

After an extremely bad experience with DFS regarding my order, I’m so happy with the delivery done by The Sofa Delivery Company of my Halston Right Hand Facing Chaise Unit today. The delivery guys there was 2 of them were on time & arrived well within the time slot I was allotted, they kept me informed of when they would arrive & also called me if there were any issues like gaining access where I live. I CANNOT fault these guys, they were both very polite & friendly, showed huge respect for my property, & myself as I’m extremely ill & on an oxygen machine. I would definitely have these 2 guys deliver to me again, it was a pleasure to have them in my home they made very little mess & took all the packaging etc away with them too. I hope the company keeps these 2 guys because they are a brilliant asset to them & represented the company extremely well. Kudos to them both for a job done very well.

Useless
Purchased a sofa. Expected the sofa to be delivered Monday 16th . Got a call at 4:30 “I’m stuck in Watford not going to make it “ I live in dunstable ?! Cs will call in 24-48 hours. I can’t wait as already got rid of my sofa after confirming on Friday it would come. Called them myself who then called the driver and he said he’d try to deliver. I have rang every day this week to be left with no answer. I need it for Saturday and al they can offer is next week delivery. Had a call yesterday offering me Friday delivery but I’m working so asked about Saturday “ I’m not sure I’ll call you back” didn’t call back today ?! The sofa company staff are even more useless they emailed me at 3:24 I replied at 3:26 shock no reply and she finished work at 4. So now I’m left with no sofa and my family will have to sleep on the floor. £129 for no delivery what a joke. To make it worse I mead a complaint and they said they’ll contact me 24-72 hours

UPDATE. !!!!! It is now 1pm Tuesday 10/06. 1hr before my delivery WAS due. Just checked the tracking and the delivery van is heading back up the M5 motorway. Again my sofa has not been delivered. So order cancelled. 😡😡😡😡Extremely poor service. My sofa should have been delivered on Saturday 07/06. Drop no11. A route that would never of completed but I remained optimistic. Very poor routing. My sofa didn’t turn up I received a message ring this number to re book no answer after 11 minutes. Then tried again Sunday no answer after 9minutes. The sofa company claim to have tried to call me 4 times leading up to my delivery. But all they did was text ring this number and when you rang it it wouldn’t even connect. I wrote a 1* review for Dfs’s within the hour I get the sofa co on the phone arranging a delivery. But not first thing Monday. Anytime Tuesday 10/6. Very poor service. No customer service I lost a days pay waiting in and paid £130 delivery for the privilege. Definitely would not recommend.

Need to teach their drivers how to drive , watched them negotiate the truck round my car from my home window , as they turned by the rear of my vehicle , I heard a scraping noise , I went out and there was a scratch on the corner of my rear bumper , just caught the name of the company on the truck as it went up the road , unfortunately I can’t prove it , but I know there wasn’t a scrape mark on it the day before,

Saturday 15th of February. Had our new sofa, recliner chair and footstool delivered today. The two men who delivered our furniture had no respect for our home whatsoever! They dragged muck all through our living room and left mud all over our cream rug. Bloody good job I have a carpet cleaner!!!