Applova Reviews 24

Absolute garbage.

My setup is a Clover Mini that I wanted to use as a kiosk to send tickets to a Clover Kitchen Display. This app failed to do that and orders that were placed through the app never made it to the kitchen display.

Before I paid the setup fee I asked if it would automatically sync with Clover. They told me the app would automatically sync with Clover for menu and pricing changes, as well as item count updates. That was a lie. I had to go to a separate area on the portal to manually sync anytime I made a change.

I updated the Clover site with menu descriptions and photos. The Applova team told me that they had the photos and the descriptions, but they were not able to sync it, so they asked if I wanted to use stock photos instead for some reason.

I was told that their app could send texts to customers after an order was completed. After I signed up and paid for the ridiculous setup fee, they told me that was actually an extra feature that would cost an additional monthly fee.

We had multiple phone meetings which resulted in them putting me on hold while they tried to figure things out, or required that they call me back at a later time. Not only were they unable to figure out what time zone I was in to schedule the followup meetings, but they would schedule meetings and not show up.

The list goes on an on.

Avoid at all cost! Unless you enjoy watching garbage fires and stressing about things that absolutely don't need to be stressed about.

I highly encourage you to avoid this company. We notified them in August that we needed to cancel our subscription. They have continued to debit our account. When I reached out to them, they said they would provide a refund if we returned our Kitchen Display unit, which I did. Upon their receipt of the kitchen display, they sent an e-mail saying that they would not be providing a refund and debited our account again in February for a monthly subscription that we have not used since August. My bank is now taking action and working with PayPal to report their fraudulent behavior. I have also reported this theft to their local authorities. Beware of Applova!

Hi all kindly read my review verywell , i was dealing with one digital menu provider . But applova change all my mind and the game rules . I highly recommend this service . Easy not tricky . Clear and trusted . They want to help you more than use you . They save me from a big disaster could happen coz of my previous menu provider coz he want to cut the service on me
Thank you applova 21 degrees restaurants and cafes
❤️

Applova support has been excellent throughout the years and we appreciate them and all the resources they offer.

What a waste of time. I had a small inclination that everything they promised would not be fulfilled after I paid their $500 fee. And to my surprise, I was right. Wasted so much time and money and nothing came out of it. They refuse to refund me because they claimed transferring photos took up a lot of resource. All they did was copy all my photos from Clover.

I'm guessing this is how they make most of their money as not a lot of customer stay with them due to horrible customer service, very poor and buggy software and bad implementation.

They made several claims and guaranteed them. But after I signed up and dealt with several people, none of them claims were true.

Claim 1) Fully integrated with Clover. Everything automated and no need for double entry.

Facts: Completely false. They are NOT fully integrated. After I signed up, they said Clover limits what they can and cannot do with their API. So there is double entry involved and many of the benefits you have on clover will not work on their Kiosks. Instead, you have to pay an additional $50 to use their service such as rewards points.

Claim 2) No double entry.

Facts: 100% false. There will be double entry and you will now have to mange 2 systems. Their menu isn't synced with clover. If you take an item offline on Clover, you have to do the same on their system. If you upload an image you have to upload it again on their system. This is double entry, double the work. Which they claim you don't have to to with their system. Once you pay the $500 fee however, their tune will change and they will say "CLOVER" is at fault. Well, they should have stated that in the very beginning.

They also like to waste your time by setting up zoom meetings to brag about their company. No one has time for that. They claim everything is automated and everything is integrated, but they have to call you and waste your time telling you how to do this and do that. Should have been a red flag when they told me they needed to setup zoom meetings to guide you through the process. But if everything is "automated" like they claimed it was, why all the zoom meetings?

At the end of they day. I'm glad I didn't spend $2000 on "Self-service" kiosk that doesn't work and am glad I wanted to test our their service first on a clover station. Turns out, they are NOT fully integrated and everything isn't automated. So if you want double the work, then go ahead go with them. Charging $500 to upload photos is ridiclous. Waiting on my refund since we could not use their "service" due to their reps lying.

Also, be warned that there is a reason why they only accept debit cards. Make it harder to dispute the charges after you end up deciding to cancel because they couldn't fulfill their end of the deal.

5 STAR great customer service, very professional, friendly, patience and responsive. A special kudos to Alina Wellington, she is very professional, quick to respond to issues, results oriented, easy to talk to and takes time to explain to customer how to navigate the system. She exemplies what great customer service is. I truly mean it.

I have dealt with many companies that profess great customer service only trying to sell you a product, after you buy it that's where the service ends and you call support line. So I am impressed by her kindness and quick to action attitude. Another employee that needs recognition is Shane Maxwell. He is a super star and has always responded very kindly and professionally with all kinds of my stupid questions.

APPLOVA is very fortunate to have them on the team.

Easy to use! Easy to make changes if whenever necessary. Wouldn’t ask anything more! And the support team is very helpful and responds quickly. Highly recommended.

Kevin has been amazing to work with! He is very knowledgeable and super helpful. He has helped us work through any problems that have come up. Applova has been great for our business. Our online sales have increased tremendously with applova. I highly recommend integrating this into your business!

We’re having a great experience with Applova. The online order and Kiosk are user-friendly. They are willing to help us out to make sure everything is working. Overall, Applova is amazing!

Innovative software, friendly and professional staff. What can I ask more? This is a easy 5 star company

Great support! If you have a business and want a great platform to a way to streamline sales, this is it!

Incredible customer service and super user friendly software! Ethan was the best and always answered my questions quickly and thoroughly! Highly recommend!

The best costumer service experience I have ever encountered! Applova is a super user friendly and inexpensive app to help your business grow! Ethan is also a plus! He is always ready and excited to help with any questions I have.

Very nice to make a deal with applova Ethan was very attentive and they did everything I asked

This is a great app, less expensive than delivery company and good customer service to.

Ethan was very helpful throughout the initial training experience. He still assists my company frequently with marketing and social media growth he is also very creative and responsive!

The Applova has been very helpful because right now customers still want to maintain social distancing. Ordering has been very easy, especially the pictures of the products makes it so much easier. The team has been awesome and I really like the one-on-one support and the response is very fast!
I am very happy with Applova's online ordering at this present time and I am very excited about the future special through these challenging times. To our business, Applova has been a very smart choice!

They are excellent service with great customer service.

We are a new company with applova. Alina has been a great help to us explaining everything and suggesting things we had not thought of. The app is easy to use. Anytime we had a question she was there to help. We really appreciate the great customer service

You guys all great thanks for your service