Appliance Group Reviews 

Do NOT order from this company - also linked to TVGROUP.COM (see reviews on Trust Pilot).
I have successfully received a refund through my bank when I realised that my cooker was not going to be delivered.
Although we had been promised a delivery date of 10th August (which WE had to chase up), on the 9th August we had a call from Hotpoint Logistics to say our item was out of stock.
I didn't mind as I had already received the full refund (by applying to my bank) and cancelled the order via email, knowing it would be ignored like my other emails had been.
I believe it's time for this company to be investigated for fraud as it's rare for a company to take the money out of the customer's account so quickly and yet be so slow at fulfilling it's side of the contract. I believe there is a definite intent for deception.

I ordered a chest freezer 8 months ago then I cancelled
Order for a refund but still waiting for refund 10 months
All together and still waiting

The same as everyone else, now 4 months in and still waiting for refund,
PLEASE AVOID THIS COMPANY AS THEY ARE A JOKE

In addition to your reply, so the longest you have to wait is 21 days, that would be great but I've waited 100 plus 🤦‍♂️🤦‍♂️

Same experience as those below. Ordered a washer in May. Last delivery date was August. No contact. Tried to cancel- no contact. Emails unanswered, chat function on website generated a ticked but no reply and phones not being manned.
Please report this company to Action Fraud if you are in the same position.

Power EC Limited, Appliance Group.Com
Terrible service.
***** If you are within 120 days of the purchase date, claim a refund from your bank**** If you have any correspondence that confirms cancelling your order, and are also within 120 days, then your bank will still issue you a refund.
Ordered an American fridge freezer 18th February 2021.
Customer service was poor, delivery date given but never received. When I rang they offered a new delivery date, and said I would receive a follow up call.
This never happened. I cancelled the order on the 28th June 2021,after four months of waiting. I called countless times, asking to speak to a manager after various attempts to resolve the issue - which I never did.
On four separates occasions, I was told I would receive a call back. I never did.
Countless emails were sent, they advised a refund would be processed. At first, I was advised a BACs payment and waited 21 working days!! Then I was advised a cheque had been sent and I waited 14 working days.
When I call they are too busy to answer.
I will never use this company again, and would not recommend using this company.
I have just received an email asking that I contact my bank to claim the refund back!!
I am appalled at your service Appliance Group.Com you should be ashamed.
Bank refunded w/c 9th August.
Please contact your bank a regarding a refund.

This company promised delivery of my electric cooker in between10-14 days i waited 2months and was still told it would be at leased another month so i cancelled the order and then was tod it would take another 2 weeks for my money to be in my bank.i would not recommend this company to anyone you may howevery have been treated better than myself lucky you

Stay away...This company have taken £288.99 of my money! Placed order on 22nd June, was emailed the following day saying it was out of stock, I said I wish to cancel then they magically found one which would get to me in the 10-14 days stated...13th July still no product so I cancelled my order, suddenly all gone very quiet. All Ive received is automatic replies then on 23rd July someone replied wanting my order number and details (which of course were already in the email chain, so just time wasting) I replied straight away and then nothing since, back to automated replies! Absolutely ridiculous, I will now be taken further action to get my hard earned money back!

Ordered a freezer in January was fobbed off about delivery till May, told them I wanted to cancel and get a refund, first they said they would refund by Bacs then to be told due to fraud they would send a cheque, it is now August and still no refund. They ignore all emails and don't answer phone. Next stop legal channel
AVOID THESE LIKE THE PLAGUE.... SCAMMERS 😠😠😠😠
UPDATE...... received a cheque for refund that bounced at the bank 😠😠

This company also trades under different names tvgroup.com same owners different company check the reviews scam company takes your money gives you the run around turns the phone lines off and ignores your emails using COVID as a sob story as to why after 5 weeks still haven’t received out tv but in reality they are scammers please do not purchase anything from this company or any sister company

I would have given no stars if possible!
Ordered 14th June. They did not offer a delivery date
for the goods ordered , when chased 2 weeks later.
Would not refund monies for nearly a month. They took the Payment 14/6/21
Cancelled 2/7/21
Refunded 29/7/21
Apparently busy...I don't think that will last.
DO NOT USE IS MY RECOMMENDATION.

Scam company,,
ordered a chest freezer in February,
Despite numerous emails and telephone calls to both customer service and the complaints department still no delivery its now August , ORDER AT YOUR OWN PERIL
UPDATE
email received this morning, delivery now delayed until October,,!

Please do not use this company. Ordered a fridge/freezer in January 2021 took weeks to arrive with no communication. Item arrived in February and was dented upon unpacking and then took numerous emails and calls to get a £30 refund! We are now in August and the fridge has broken, 4 days before my wedding! They do not answer the phone and tell you via an automated message that due to high volume calls to email instead. Very poor customer service. Pay the big extra and order from a reputable company. 😡

0 Stars, I have read through all of the reviews and have the same problem as every person on this. We ordered a chest freezer in March this year told it would be delivered first week in May, 20 plus calls later and being fobbed off like every person on this we still have not had anything but waffle and lies.
What I can’t believe is how many people have the same issue and how is this company getting away with this terrible scam. I would also like to know what can be done about it legally because they are literally farting away with murder. We are thinking about reporting them to the ombudsman and whoever will listen but don’t really know how to go about it. Here is the latest email I spent them and yes no reply.

Good Morning Francesca,

As discussed yesterday, please dont think for one moment I am blaming you here. :)

My partner & I feel that the treatment we have received from Appliance Group has been nothing short of appalling, As we both discussed at great length yesterday we placed this order (103146) in good faith with your selves on the 15th April this year and was told it would be delivered to us in the first week of May.

Since then, and three and a half months later. I have had to call your company more than twenty times to see what is going on with my order, I have been promised at least 10 times that I would receive a call the following week from the delivery company confirming a delivery date for us which never came.

So I then have to call to find out why. I have been told all sorts of different stories from :-

1. Covid is causing delays which I think we all understand.
2. It's in stock but unable to dispatch. (only being allowed 5 staff in the warehouse due to Covid.19).
3. It's in the warehouse but now short staffed.
4. and currently unable to be dispatched due to delivery company issues.
5..We thought it was in the warehouse and in stock but it isn't as there was an error with receiving your order into the warehouse from the supplier,
6. There is now an issue with getting this product from the supplier.
7. Due to the inconvenience I have encountered I will receive a 15% discount for my troubles when it is finally delivered.
8. You now need to speak to our senior office manager as we are unable to deal with it.

Even after all of the above & being very calm & patient, I eventually spoker to the senior office manager who seemed to be a very helpful lady and explained that there is currently a problem with the item being delivered due to external delivery company issues. But to be fair she said she would try to bypass this for me and have my item delivered directly to me due to the inconvenience we have suffered over the last 4 months, we also discussed other options and agreed that if she could not deliver my item directly to me we could/should consider another product which is in stock and available to be delivered. I said to her I would not want anything smaller than the 142 Litre Chest freezer I have ordered and would prefer something similar or slightly bigger but I will not be paying any extra under the circumstances which she agreed to.

Since then I have not heard anything.back which I think is totally unprofessional/very rude and angers me even more. I have called in a further three times since last week to discuss this further with her only to be told it's her day off, or she isn't available, can we take a message and she will call you straight back all of which haven't happened.

If this situation has not been resolved to our satisfaction over the coming days by Appliance Group I think we will be looking to take this further legally as we feel that we have been treated so unfairly.

Be very cautious when ordering from this company. I ordered a dishwasher but had to cancel a day after placing it as they informed me it would not be in stock for at least two weeks. They were helpful at that point and said in writing that I'd be refunded in 10-14 working days. Despite writing to them several times by email after 14 working days this never happened. All I got each time was a generic email stating the refund could take up to 21 days . After 38 working days I've still not had a refund and have completed a chargeback request to the bank who will take it forward and removed the charge from my credit card balance. Thank goodness I paid on credit card ether than visa.

Ordered a dishwasher and although it was on back order, we didn’t mind waiting. After the 6 weeks with no communication, they then they told us (after we called them) it would be another 6 weeks. We then requested to cancel and filled in the cancellation forms, we are still waiting, 6 weeks later, for a refund. Avoid, avoid, avoid.

Terrible service, horrid sales team still waiting for refund. Been 3 months since I unfortunately saw there website and tried to purchase a freezer.

This company should be avoided at all costs. They take your money and then don't deliver the items. They blame it on their suppliers, Brexit and COVID and pretty much anything else they can think of. But other distributors seem to be able to get the items fine. Bought the same item from ao.com and it is confirmed for delivery in two days after I'd waited for over a month from Appliance Group. Simple fact is it's a scam. Report them to Trading Standards. The more people that do the sooner they'll get closed down.

Wish I had checked the reviews before purchasing as I have not received my item and been given several different excuses as to why. I am now going through the channels for a refund but reading other reviews I am not holding out much hope. AVOID THIS COMPANY!!!

The pandemic has brought the best out in many people, companies and services. Unfortunately this company has sought to milk it for financial benefit. They take orders for items they do not have, hiding onerous terms and conditions in the small print. Unfortunately my order was never fulfilled and whilst I was advised to cancel for a refund that refund has never been received despite many promises (their customer services team respond with what turn out to be hallow promises, I expect as delaying tactics). I have now been waiting over 21 days which is their limit ( I would suggest no refunds are ever received in less than this time) and have had to fall back on disputing the transaction through my credit card company. Whilst this is probably not a scam company, their operating model is certainly unethical. I would seriously advise against using Appliance Group. They have had my money for 6 weeks and the amount was equal to a months salary which has caused a lot of problems.
Please be warned.
Update 29 July:
Refund at last received.

Would put zero stars but not an option ordered a freezer months ago and surprisingly not here 🤔 are they really trying to rip the crap out of people pandemic this and pandemic that excuse wearing very very thin.