AppFolio Property Manager Reviews 

Only rating 1 because there is no 0. They literally will not provide a direct phone number. They absolutely will not cancel our contract and want additional money to do so which is not part of our signed agreement with them. Customer service is non existent. "Resources" on the website are not helpful and usually outdated. They do not respond to contact forms and will NOT provide a direct email to anyone other than whoever it is that keeps sending what appears to be canned emails. When they do decide to call you back (because you write an accurate, but bad review like this one) it will be from a spam number. Not sure what happened, but this is not the company we originally signed with. Literally feels like a different company and appears to be a total sham at this point. We have stopped payment on any future withdrawals from the linked account as that's the only way we can figure out how to terminate service without being able to actually converse with a human who has critical thinking skills.

I hate everything about this platform but current issue is that as a vendor, they offer zero help to us. If we need to update any company info, we have to reach out to 17 management companies and ask them to update the portal. If work order notification are not coming into our email I have to reach out to 17 managers and ask them to issue a support ticket. This is a waste of time for both vendors and managers. Vendors should be able to update info in their portal and have it sent to all managers at once.

My building uses AppFolio for rental payments. I had my credit card saved as a payment method as well as my bank account but I never used the credit card because of the fees AppFolio charges, however the credit card was first on the drop down. One time I thought I had changed the drop down to my bank account but the click didn’t go through and it was on my credit card. I hit submit without realizing it and immediately tried to contact Appfolio to see if they could cancel the payment and allow me to pay by check but there is literally no way to contact them if you are a tenant, they will tel you to contact your property management but I did that and my property management says they can’t do anything about Appfolio fees. It’s absolutely unacceptable that this company has no customer service for tenants and no recourse if you are charged extra fees. They should not be in business.

Terrible customer service. They charge for everything. Doesn't integrate. Very expensive

Been here for a while and I can say I’m very happy always on time with my issues and I really don’t have any complaint

These people could use a zero star rating.

IRS does better response. The worst customer service ever. It is over one year, still no help to get the payment module working. No one will; ever call. They call their case called after something is doen, they dont verify the problem is solved

I’ve used Appfolio for 8 years. In that time, prices have soared and customer service has become nonexistent. It’s nearly impossible to speak to a person nd if you do, they don’t speak legible English.
I have residents with email addresses that Appfolio doesn’t recognize. I’ve submitted service tickets, been assured it’s corrected and nothing changes.
This year, it only sent invoices to 1/2 of my residents. Appfolio claims that’s not possible…it happened.
This week it sent demand notices to users with zero balances. I’ve had it, shopping for new service.

They process HOA dues for Legacy properties who is property management for White Horse Ranch in Bozeman, Montana. I have had an ongoing issue with their software and charging a processing fee twice because it won't take a full payment. Takes it in two separate transactions. Even the property management for our HOA has NOT been able to reach them to solve the issue. Totally unresponsive. I will be lobbying our HOA to find another company to handle dues. Zero customer service.

The product is a solid software but the support is the worst I have ever seen. Trust me you will never talk with a human no matter what your issue is. I would stay away from the product for that reason.

Were extremely communicative during the sales process and got us into a 2 year contract, but are extremely slow to respond with any questions or customer support after they sell you. Extremely frustrating. Be careful.

I am a property manager. I strongly urge anyone considering a property management platform to avoid AppFolio. If anything goes wrong, it is impossible to get ahold of a person to address your concern. Their phone system will hang up on you and their chat support uses AI prompts and if your problem is not one of their pre selected prompts you are out of luck .It is incredibly frustrating!

Incorrectly reported my income and did not respond to emails, phone calls. I have clear evidence that I have much more income than what they reported, though their automated AI analysis of my income hurt my chances of getting approved for housing. Unacceptable considering this is such an important part of the process and not cheap as a renter to pay for their vetting.

Never made it past my Company's interview of their platform. I am a seasoned investor in real estate for over 50 years, and I've never done business or tried to do business with the company, such as AppFolio. Their sales team, which they have trained, is pathetic and unrealistic in what they pitch. Warning signs before I even got to the demo. After reading the reviews on here, I'm glad I walked away.

Overall, the software is good, and very user friendly. the issue is support internally - there's very little, if any at all. WHile i get they build it to be self sufficient , there still needs to be some level of support. The software is good, and has everything one could need but....

If you want to hire an outside company in order to learn the software then this is for you. We had super nice, energetic sales and demo personal, then reality set in when we found there was NO CUSTOMER SERVICE. When we needed an answer for a project it takes days to get someone on the phone. DO NOT USE THIS SOFTWARE. We will be switching to another company as soon as we can.

They've been working with us to enhance and strengthen our relationship. The ease of use for our teams on this platform is unmatched.

There are so many things wrong with this software. And with any online software you are pretty much stuck because all of your data is in their system and only some things can be exported. This makes it hard to move to another software.
Their support response time is very slow when doing a chat.
You cannot delete anything. ie I created a new property and didn't do the import at the same time so I had to start over and "hide" the first property.
There are multiple steps to pay everything. You can't just record a check.
Almost nothing can be edited. I have 30 mortgage payments to record and the principal and interest need to be adjusted after the fact. Once you record as paid you can't make changes. You have to void the transaction and start over.
The only highlight is the tenant communication. This seems to work fairly well.

I love the energy of the event. Personally, the app was the best part. I had everything I needed on my phone! Oh and Robin Arzon's keynote was SO amazing. She was very inspirational. The espresso bar was definitely a plus!

The company closed our account prior to the date we selected. The owner of our business passed away earlier this year and we are closing out her business. We selected to not renew the contract and the service should have expired on 11/30/25 as the renewal date was 12/1. They charged us for the full amount of the billing fee for November on 11/5/25 after closing our account on 11/3/25.

Their customer service was once great and is now terrible. I have tried calling the person we were working with to get this resolved as well as reaching out via email every day since I noticed the account was closed and have received no response from ConnorHall who, was the agent I was working with, nothing from the support team, and nothing from the billing team.

The company that will be taking over the management of the properties in the prior portfolio even tried to set up a new portfolio with Appfolio but even their sales team would not reach out to set it up, so they selected another property management system.

Their customer service was second to none when our account was established, now they seem to lack any customer service at all.

This is a terrible business. I work with a property manager who uses this and we have had tons of issues and questions. It is extremely hard to get in contact with a real person to ask real questions. They expect you to chat with their AI chat box. And when you call, the options are very broad and the automated system hangs up on you. If you have questions or issues, do not expect to have an answers within the first 48 hours because THEY DO NOT COMMUNICATE AT ALL. It all run by automated services and AI.