Do not order!!!!. They took over 10days to dispatch my order was in transit from 20days only to receive the completely wrong order. When requisition a return they sent the policy saying that you can't... See more
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Placed an order on the 12th June still waiting on my order and after contacting them on numerous of occasions they haven’t even got back to me! Will never order from this site again. God knows if I wi... See more
Snagged a Stone Island T-shirt from this online store. It fits great, authentic garment's, and though it took a bit for it to arrive, their customer service clarified it's because they're a small busi... See more
Company replied
Got my hands on a Palm Angels T-shirt from apparel cartel. Authentic stuff, and even though it took a couple days longer their customer service was helpful and explained the delay due to increased dem... See more
Company replied
Company details
Written by the company
Welcome to Apparel Cartel, the ultimate destination for designer fashion lovers. Our collection features top brands such as Stone Island, Moncler, Dsquared2, Balenciaga, and more. We offer a carefully curated selection of clothing and accessories known for their exceptional craftsmanship, style, and luxury. Our mission is to make designer fashion accessible to everyone, offering a seamless shopping experience with competitive prices. We are constantly updating our collection with the latest styles from the most sought-after designers. Thank you for choosing Apparel Cartel. Let us help you discover the perfect designer piece to elevate your wardrobe.
Contact info
Cotton Court , PR1 3YB, Preston , United Kingdom
- 01772 283 431
- Orders@apparelcartel.co.uk
- apparelcartel.co.uk
2.5
Poor
37 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Do not order!!!!
Do not order!!!!. They took over 10days to dispatch my order was in transit from 20days only to receive the completely wrong order. When requisition a return they sent the policy saying that you can't return after 14days on day of order.evem after providing them with proof that my order was completely wrong. I am still waiting for the return details, I seem to be getting nowhere with the company. The quality of the clothing is absolutely atrocious. Do not order from this company if you expect to receive the right order or any help from them waste of money. Also left with a top and bottoms with incorrect colour and incorrect sizing
27 July 2025
Unprompted review
White fox I'm still waiting on a order id placed…
I'm still waiting on a order id placed a white fox set with free shorts ordered it on the 8th of August had no updates or any email nothing! I don't even know where it is nobody has got bk to me? Wtf!!!! Took my money but not give me my stuff and no contact what's going on?? It's a joke!!
8 August 2025
Unprompted review
Do not order from this site!!
Placed an order on the 12th June still waiting on my order and after contacting them on numerous of occasions they haven’t even got back to me! Will never order from this site again. God knows if I will EVER receive my order/refund or even a response from them!! I’m never one to normally leave reviews but the fact I haven’t even had a response from is just awful customer service.
12 June 2025
Unprompted review
Will NEVER use this company again...
Will NEVER use this company again...
They ruined my son's birthday, by allowing me to buy / pay for something they obviously did not have in stock!!
After waiting a while to contact them. I was given the story of " we are having problems with our supplier"
BUT you will receive it.
I told them about my son's birthday and the date of it, etc... I was told it would definitely be with me for then, but as a good will gesture I could have a partial refund. (never received)
So I waited... NO birthday present came for my son!
I then asked for a full refund, BUT
I got the t-shirt I ordered instead. After I had already ordered another from elsewhere so to get my son a present.
So I end up with the hassle of sending that newly ordered one back, on top of all the mess they created.
Now being ignored. No apology for the inconvenience or anything.
Very poor excuse for a company.
I do have emails to back this review up.
31 January 2024
Bought a t shirt 5 weeks ago
Bought a t shirt 5 weeks ago. Waited 3 weeks for it to come. Asked for a refund still waiting
14 December 2023
Unprompted review
Reply from Apparel Cartel
Dear anonymous customer, we apologise for the delay you've experienced. Please reach out to orders@apparelcartel.co.uk today, and we'll swiftly assist you with your enquiry. We appreciate your patience during this busy time for us.
Had to return for a bigger size in a…
Had to return for a bigger size in a Palm Angels T-shirt from this online store. Customer service was patient and helpful, making the process a bit smoother
1 December 2023
Unprompted review
Reply from Apparel Cartel
We appreciate your feedback and are glad to hear our customer service could assist you smoothly with the size exchange for your Palm Angels T-shirt. If you have any more needs or questions in the future, feel free to reach out. We aim to ensure a positive shopping experience for our customers.
Ordered a classic Casablanca T-shirt…
Ordered a classic Casablanca T-shirt from here, Authentic piece, Happy with my buy.
28 November 2023
Unprompted review
Reply from Apparel Cartel
We're delighted to hear you're happy with your purchase of the classic Casablanca T-shirt! If you ever need assistance or have more feedback, feel free to reach out. Enjoy your new T-shirt!
Got my hands on a Palm Angels T-shirt…
Got my hands on a Palm Angels T-shirt from apparel cartel. Authentic stuff, and even though it took a couple days longer their customer service was helpful and explained the delay due to increased demand. Satisfied overall
27 November 2023
Unprompted review
Reply from Apparel Cartel
Thank you for sharing your experience! We're delighted you're satisfied with your Palm Angels T-shirt. We appreciate your understanding regarding the slight delay, and our customer service is always here to assist you. If you have any more questions or need assistance in the future, feel free to reach out.
Initially got the wrong size in a C.P…
Initially got the wrong size in a C.P Company T-shirt from this online store. Contacted customer service for a return and exchange to a bigger size, and they were super helpful.
25 November 2023
Unprompted review
Reply from Apparel Cartel
We apologise for the initial size issue but are pleased to hear our customer service could assist you promptly. Thank you for your understanding, and we hope you enjoy your C.P. Company T-shirt! If you have any more concerns or questions, feel free to reach out again.
Snagged a Stone Island T-shirt from…
Snagged a Stone Island T-shirt from this online store. It fits great, authentic garment's, and though it took a bit for it to arrive, their customer service clarified it's because they're a small business with a lot on their plate.
22 November 2023
Unprompted review
Reply from Apparel Cartel
Thank you for sharing your experience! We appreciate your patience and understanding as a small business. We're glad to hear you're satisfied with your Stone Island T-shirt and that it fits well. If you have any further feedback or questions, feel free to reach out.
Found this online shop with unique…
Found this online shop with unique pieces like the C.P Company jumper I ordered. They explained a slight delay due to being a small company handling lots of orders. Impressed with their customer service.
22 November 2023
Unprompted review
Reply from Apparel Cartel
Thank you for your kind words! We're delighted to hear you appreciate our unique pieces and understand the slight delay. Our team is working hard to manage the influx of orders, and we're thrilled you're pleased with both the product and our customer service. Enjoy your C.P Company jumper!
Scored a Casablanca tee at a good…
Scored a Casablanca tee at a good price! Quality is top-notch, and although it took a bit longer to get here, the genuine stuff is worth the wait. No hassle – love it!
17 November 2023
Unprompted review
Reply from Apparel Cartel
We sincerely appreciate your business and are pleased to learn of your satisfaction with the Casablanca t-shirts competitive pricing. While we apologise for any delay in delivery, we are grateful for your understanding. Your seamless experience is of utmost importance to us. Thank you for choosing Apparel Cartel.
absolutely shocking service
absolutely shocking service. Made my order on the 1st of November for express delivery, it is now the 15th of November and this is starting to feel like a scam…
15 November 2023
Unprompted review
Reply from Apparel Cartel
We deeply regret any frustration you've encountered.
Our independent team is grappling with an unprecedented surge in orders. Despite our efforts, it appears there was a communication lapse due to the email address issue you provided which you brought to our attention today and this was recitified
To address this, we've decided to issue a full refund for your order. Our customer service team has already dispatched the necessary details to the email you confirmed you have access to.
Thank you for your understanding, and we value your continued support.
Best regards,
What a disgrace of a company I ordered…
What a disgrace of a company I ordered a t shirt in 8 days before my birthday next day delivery i did not receive it till the day after my birthday plus the item was too big for me there service is so unprofessional i wont bother with a return will have to sell the shirt else where i still have not received my next day delivery fee as promised by them through email what a joke!!!
26 October 2023
Reply from Apparel Cartel
Dear Kunle,
We, at Apparel Cartel, appreciate your feedback and sincerely apologise for the recent experience you had with our services. As an independent business, we have been coping with an unexpected influx of orders, which has caused some operational challenges.
To make amends for the inconvenience you've faced, we will be refunding the cost of the next day delivery you selected. Additionally, we have taken the necessary steps to remove the next day delivery option from our website to prevent any future issues of this nature.
Your satisfaction is of utmost importance to us, and we're committed to improving our services to ensure a smoother shopping experience for all our customers. Thank you for bringing this to our attention, and we hope to serve you better in the future.
Sincerely,
The Apparel Cartel Team
Great service and quality brands
Great service and quality brands . Order came within 2 days , would definitely recommend.
10 October 2023
Unprompted review
Reply from Apparel Cartel
Thank you for your kind words and recommendation!
We're thrilled to hear that you had a positive experience with our service and that your order arrived promptly.
Providing quality brands and efficient service is our top priority. We look forward to serving you again in the future!
Kind Regards
Apparel Cartel
No Qualms here!
Orders come through correctly, no qualms there, I would order again and I shall be, dont miss out!!
1 July 2023
Unprompted review
Reply from Apparel Cartel
Thank you so much for your positive review of Apparel Cartel!
We're delighted to hear that your orders have been processed accurately and that you plan to order from us again. We truly appreciate your support and look forward to serving you in the future.
If you ever have any questions or need assistance with anything, please don't hesitate to reach out.
One of the easiest sites ever used
One of the easiest sites ever used. No messing all safe and secure.i asked a couple of questions about the item and got all the information I wanted quickly. Great site
1 October 2023
Unprompted review
Reply from Apparel Cartel
Thank you so much for taking the time to leave such a positive review, and we're thrilled to hear that you found our site easy to use and secure. At Apparel Cartel, we take pride in providing a seamless and hassle-free shopping experience for our valued customers.
We're especially grateful that you reached out with questions about the item and received the information you needed promptly. Our customer support team is dedicated to assisting our customers in any way possible, and we're delighted to hear that you had a great experience interacting with them.
Supporting independent businesses like ours means a lot to us, and your patronage goes a long way in helping us continue to provide quality products and excellent service. We appreciate your trust in us and look forward to serving you again in the future. If you ever have more questions or need assistance with anything else, please don't hesitate to reach out. Thank you for being a part of the Apparel Cartel community!
Ordered a Casablanca T-shirt
Ordered a Casablanca T-shirt
T-shirt was too small so swapped for bigger size, really great customer service and speedy response. No hassle. Will definitely be shopping here again!
2 October 2023
Unprompted review
Reply from Apparel Cartel
Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you had a positive experience with Apparel Cartel.
We're sorry to hear that the initial size of the Casablanca T-shirt didn't quite meet your expectations, but we're thrilled to know that our customer service team was able to assist you promptly and efficiently. Providing excellent customer service is one of our top priorities, and we're glad to have met your expectations in this regard.
Your satisfaction is very important to us, and we appreciate your understanding and patience during the exchange process. It's wonderful to hear that you found it hassle-free, as this is precisely the experience we aim to deliver to all our customers.
We look forward to serving you again in the future, and we're excited to have you as a part of the Apparel Cartel community. If you ever have any more questions or need assistance, please don't hesitate to reach out to us.
Thank you for choosing Apparel Cartel, and we can't wait to provide you with more great products and service in your next shopping experience!
Warm regards,
Terrible company and mixed communication …
Took weeks to arrive and still haven’t got my money back after I returned it!
22 June 2023
Reply from Apparel Cartel
Thank you for sharing your experience with us. We sincerely apologize for the delay in processing your refund. As a new company, we are actively working to enhance our refund processes to provide a more efficient service.
We're glad to inform you that your refund has been successfully deposited into your bank account today. We truly value your patience and understanding throughout this process.
If you have any more feedback or questions, please feel free to contact us. We're here to assist you and ensure a better experience in the future.
Thank you for your support.
Best regards,
It’s been over 4 weeks I still haven’t…
It’s been over 4 weeks I still haven’t got my refund of £170 I was told it was being processed how many Mondays ago and I have still not received nothing and I’ve sent multiple emails no answer.
21 June 2023
Unprompted review
Reply from Apparel Cartel
Dear Kyze,
We would like to extend our sincerest apologies for the delay in processing your refund. We understand how important it is to receive a timely resolution, and we deeply regret any inconvenience this may have caused you. Rest assured, your refund was settled on the 22nd of June 2023!
Once again, we apologise for any inconvenience caused by the delay, and we appreciate your patience and understanding. We value you as a customer and are committed to delivering a positive experience with our service.
Warm regards,
Apparel Cartel Customer Support Team
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