You made our daughter's 21st birthday! She is a huge F1 fan and has fallen in love with your jewelry. Who couldn't love something that Charles Leclerc wears daily. :-) Anyway, she spent last sem... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This Brand offers exceptional jewellery pieces together with exceptional service The quality the price and huge selection of individual items which can also be collected into sets is every jeweller... See more
The team at APM Covent Garden were welcoming and acknowledged me straight away. The staff member who served me was friendly and he offered me water and chocolate while I tried on earrings. His custom... See more
Purchased two rings couldn’t decide which I liked best. After choosing it was easy to return one with no problem. Credit came within one week of returning. Merchandise arrived quickly also within one... See more
Company details
About APM Monaco
Written by the company
About APM MONACO
APM jewelry is chic. APM is Monaco, synonymous with elegance, savoir-vivre, and luxury living. APM jewelry is fashion-forward. APM is street style, catwalks, trends, art. APM is smiling in the South of France. A lifestyle represented by a positive attitude, a sense of welcoming, simplicity, and kindness. We are “chic, fashion, and smile”- it’s in our creation, production, communication, distribution, and the relationship we have with our internal teams and the APM lovers around the world.
Contact info
Rue de l'Industrie 3, 98000, Monaco, Principality of Monaco
- customercare@apm.mc
- apm.mc
4.2
Great
13K reviews
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This has been my worst experience with…
This has been my worst experience with you. My order hasn't arrived to date, and I submitted a cancellation request, but it wasn't processed. When I contacted you, you made very false promises. My order has been pending for over a month, and no one has contacted me yet. This is an experience I will never repeat, and I will not recommend you to my clients.
4 March 2026
Reply from APM Monaco
Dear Ahmed,
We are truly sorry to hear about your experience. An email has been sent to you to facilitate this. Thank you for taking the time to share your thoughts with us, and we look forward to hearing from you soon.
Best Regards,
Mohammed, your dedicated advisor
APM Monaco
Reply from APM Monaco
Dear Hanoof,
We are truly sorry to hear about your experience. An email has been sent to you to facilitate this. Thank you for taking the time to share your thoughts with us, and we look forward to hearing from you soon.
Best Regards,
Mohammed, your dedicated advisor
APM Monaco
very bad customer service and my…
very bad customer service and my product way delayed a lot and my prodcut was damaged
5 March 2026
Reply from APM Monaco
Dear Mouza,
We are truly sorry to hear about your experience, an email has been sent to you to facilitate this. Thank you for taking the time to share your thoughts with us and we look forward to hearing from you soon.
Best Regards,
Crystal, your dedicated advisor
APM Monaco
I had a horrible experience at the…Westfield branch
I had a horrible experience at the White City Westfield store where I had placed a ring online and was told by the assistant I can’t exchange the ring in store and they can order the ring for a different size online. I tried few rings in store for the size and was happy with the size so placed an order with the White City store as I was told. I had no communication regards to my delivery confirmation or tracking no after contacting the store and speaking with the assistant she send me the tracking no by WhatsApp. I had to follow up regarding the delivery process and delays of the delivery. After receiving the ring the size was too big with no invoice attached with the box.i was so disappointed with the whole experience and requested with the refund When speaking with the assistant at White City branch she told me the process of the refund of the ring. When confirming with the refund process I used a £17,00 voucher to pay for the ring as the total was £128.00 for the ring the assistant told me the voucher is only one time use. Which I’m so dissatisfied with the service and no further help of even going beyond to meet my expectations and requirements of the service I wanted, I will not be buying from you again.
24 March 2026
Unprompted review
Reply from APM Monaco
Dear Jasleen,
We are truly sorry to hear that your experience was not satisfactory. To facilitate this, we kindly request that you send an email to customercare@apm.mc, providing the order information and a brief description of your experience.
Thank you for taking the time to share your thoughts with us and we look forward to hearing from you soon.
Best Regards,
Daniella, your dedicated advisor
APM Monaco
Ridiculous returns policy
Ridiculous returns policy.
Online and store returns policies are completely different, which caused a great deal of distress after I travelled to the Manchester store just to be told I wouldn’t get a refund. Being registered disabled makes travel extremely difficult. Customer service provided no service or resolution whatsoever. Never again!
Update after their reply to my review I emailed them just to be told the same thing! What kind of service gives you information you already now know???
No offer of a resolution or gesture, ridiculous experience even sillier customer service.
24 March 2026
Unprompted review
Reply from APM Monaco
Dear Sahida,
We are truly sorry to hear about your experience, please send us your details including full name, order number and email to customercare@apm.mc so that we can assist further.
Best Regards,
Crystal, your dedicated advisor
APM Monaco
Its really good experience
Its really good experience
And the sellers so kind
Especially Dalia she allows help me to chose and she so kind
18 March 2026
Unprompted review
Reply from APM Monaco
Dear Muhammad Alaboud,
Thank you for your kind words! We're glad to hear that you had a great experience and that Dalia was able to assist you.
We look forward to serving you again soon at APM Monaco.
Best Regards,
Jen, your dedicated advisor
APM Monaco
Reply from APM Monaco
Dear Ari,
Thank you for your kind words! We're so glad to hear that you loved the jewelry and that the delivery was fast. Your satisfaction means a lot to us.
We look forward to serving you again soon at APM Monaco.
Best Regards,
Daniella, your dedicated advisor
APM Monaco
C A T A S T R O F A!!!!!!!!🤬🤬🤬🤬🤬🤬
4 March 2026
Reply from APM Monaco
Hallo Mariia,
Es tut uns sehr leid, von Ihren Erfahrungen zu hören. Wir haben Ihnen eine E-Mail geschickt, um die Angelegenheit zu klären. Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Gedanken mitzuteilen. Wir freuen uns, bald von Ihnen zu hören.
Mit freundlichen Grüßen, Mohamed, Ihr persönlicher Berater
APM Monaco
There is no cooperation with the…
There is no cooperation with the client, and there are delays in responding and processing transactions.
4 March 2026
Reply from APM Monaco
Dear Khalid,
We are truly sorry to hear about your experience, an email has been sent to you to facilitate this. Thank you for taking the time to share your thoughts with us and we look forward to hearing from you soon.
Best Regards,
Crystal, your dedicated advisor
APM Monaco
Reply from APM Monaco
Dear Hasan,
We are truly sorry to hear about your experience, an email has been sent to you to facilitate this. Thank you for taking the time to share your thoughts with us and we look forward to hearing from you soon.
Best Regards,
Crystal, your dedicated advisor
APM Monaco
How they made the packging and also the…
How they made the packging and also the delivery which was very fast !
4 March 2026
Reply from APM Monaco
Dear Catalin Velcea,
Thank you for your kind words about our packaging and fast delivery! We're glad to hear that you were pleased with your experience.
We hope to serve you again soon at APM Monaco.
Best Regards,
Cora, your dedicated advisor
APM Monaco
Good afternoon
Good afternoon, in terms of quality, design, and product, everything is perfect; I love the brand. However, I was expecting the packaging from the collection, as it has come with it in previous orders.
2 March 2026
Reply from APM Monaco
Dear ALIA SYAZWANI ZAINUDIN,
Thank you so much for your kind words! We’re glad to hear that everything was great. Your feedback means a lot to us.
We look forward to serving you again soon at APM Monaco.
Best Regards,
Cherry, your dedicated advisor
APM Monaco
i didnt even recieve it i requested a…
i didnt even recieve it i requested a refund and still there is no refund.
28 February 2026
Reply from APM Monaco
Dear Mariam,
We are truly sorry to hear about your experience, an email has been sent to you to facilitate this. Thank you for taking the time to share your thoughts with us and we look forward to hearing from you soon.
Best Regards,
Crystal, your dedicated advisor
APM Monaco
Reply from APM Monaco
Dear Hoor Alhosani,
Thank you for your kind words! We're glad to hear that you found our service really good and neat. Your feedback means a lot to us.
We hope to serve you again soon at APM Monaco.
Best Regards,
Cora, your dedicated advisor
APM Monaco
Greatest experience in APM MONACO in…
Greatest experience in APM MONACO in Metz. I was served chocolate and water which was very nice and the sales associate took all the time I needed to try everything I wanted. She was also very good advice and I love my purchase.
20 March 2026
Unprompted review
Great choice of original jewelry and…
Great choice of original jewelry and very friendly employees
20 March 2026
Unprompted review
Reply from APM Monaco
Dear georges ourth,
Thank you for your kind words about our original jewelry and friendly employees! We truly appreciate your feedback and look forward to serving you again soon at APM Monaco.
Best Regards,
Michelle, your dedicated advisor
APM Monaco
Reply from APM Monaco
Dear Fatima,
We are truly sorry to hear about your experience, an email has been sent to you to facilitate this. Thank you for taking the time to share your thoughts with us and we look forward to hearing from you soon.
Best Regards,
Crystal, your dedicated advisor
APM Monaco
Reply from APM Monaco
Dear Oli,
Thank you for your kind words! We're glad to hear that you loved the fast delivery and the cute necklace. Your feedback is greatly appreciated!
We look forward to serving you again soon at APM Monaco.
Best Regards,
Apple, your dedicated advisor
APM Monaco
Quality is good
2 March 2026
Reply from APM Monaco
Dear 家琦 朱,
Thank you for your positive feedback on our quality! We truly appreciate it and look forward to serving you again soon at APM Monaco.
Best Regards,
Cherry, your dedicated advisor
APM Monaco
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