Aperion Audio Reviews 1,095

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, with many highlighting the impressive sound performance and robust build. The customer service is frequently described as phenomenal, with staff members being knowledgeable, helpful, and dedicated to ensuring a positive shopping experience. People appreciate the personalized attention and the willingness of the team to go the extra mile. However, some customers reported issues with the aerodynamic design of certain speaker grilles, leading to noisy, slapping sounds, particularly with deep bass music. Additionally, a few people experienced a cord with major feedback, suggesting a potential quality concern.

What people talk about most

Product

Clients share positive opinions on product quality and performance. Many reviewers praise the excellent... See more

Quality

People report positive experiences with quality, praising the excellent build and material quality of... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Staff

Consumers consistently find the staff to be helpful and knowledgeable. Many reviewers praised specific staff... See more

User experience

Users describe positive interactions with the user experience. Many reviewers found the setup to be a breeze,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oliver and Colin once again had great recommendations although they never pushed any sale. I believe this is my 3rd set of speakers I’ve gotten from you and all have gotten progressively better. From... See more

Rated 5 out of 5 stars

I’m extremely happy with their customer service. Every time I have a question, they are always there to help and give me the answer. Their super tweeters works amazingly good. It gives my system an ex... See more

Rated 5 out of 5 stars

Your personnel are knowledgeable, friendly and willing to do what it takes to make your shopping experience a comfortable one. As this was my first time buying speakers online I was a little nervous n... See more

Rated 5 out of 5 stars

I emailed Collin about a front stand that had come off of one of my speakers that are now discontinued. Even though Aperion no longer makes them, Collin searched the warehouse, found, and sent along t... See more


Company details

  1. Hi-fi shop
  2. Electronics Store

Written by the company

We're Aperion Audio - an Internet Direct Speaker Company with award-winning products, and the BEST customer support available! We offer fast and free* shipping, comprehensive lifetime customer support, in-home auditions, an industry-best warranty, and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have had excellent customer service…

I have had excellent customer service from the day I purchased my speakers. When I recently ran into an issue with my subwoofer -- at least 15 years later -- the technician called me back within hours, and spent time with me to diagnose the problem, and recommend a solution.
Now everything is up and running again. I couldn't be happier.

20 December 2024
Rated 5 out of 5 stars

Fast shipping with excellent packaging

Fast shipping with excellent packaging. Great to open cardboard box and see the extra care taken to keep speakers from damage. Beautiful speaker cabinets. Sound is awesome from these 8 inch bookshelf speakers using a anthem int 225. Saving for the versus 8 inch towers.

16 December 2024
Rated 5 out of 5 stars

Online ordering was very simple and…

Online ordering was very simple and speakers arrived a few days later. Set the system up and they perform better than expected!! Now looking to expand system with ceiling speakers in near future.

Thank you!!

12 November 2024
Rated 5 out of 5 stars

Verus III purchase…

I purchased a set of Intimus speakers in 2007. Decided to upgrade 2 of them to the Verus III. Added in an amp, E2. Everything arrives as ordered. The Aperion tech helped me over the phone to set up the E2 amp. The system is wonderful. Very happy with the speakers and amp.
It’s got the wow factor in sound and appearance.

11 November 2024
Rated 5 out of 5 stars

Best Service

They have the best service. Amazing electronics, highly underrated, but service above anyone I have dealt with.

8 November 2024
Rated 5 out of 5 stars

Great product – great company – great customer service – great people

I had enjoyed my Aperion speaker system for several years when a couple of the crossovers in the bookshelf speakers went bad. I contacted customer service and expected the usual stall or run around. Not so! They contacted me within a day and a few days later my system is up and running as awesome as ever. I can’t say enough good about their speaker system, the company and customer service. Thanks again guys!

20 November 2024
Rated 5 out of 5 stars

Excellent

Fast, friendly and great customer service by Collin. The speakers are excellent and a great addition to my system.

19 October 2024

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