2 out of 3 of the stimulation packs are defective. Yes the were new and have the "passed inspection" sticker on the back. The sticker should have read "slipped passed inspection". As for the 1 good... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
the product gave me great results while it worked. 6 months after i purchased the belt and arm package the belt stopped working unless i hold constant light pressure on the pod. i switched pods and go... See more
Company replied
I have been using this device and seen a major difference in such a great way. My AB stimulator stopped working and I was gutted. I reached out to Apeborn and showed them a video and they immediatley... See more
Company replied
I'm using apeborn for 4 month and result are incredible, I just love their product. Last few days I had issue with abdominal belt and support center was taking care about straight away. Just got confi... See more
Company replied
3.8
Great
566 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 week
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The costumer service is amazing
The costumer service is amazing. I ordered the wrong yoga short size, I received a full refund. Awaiting for my size to come in. They were so fast with responding, extremely helpful.
1 April 2026
Unprompted review
Reply from apebornfitness.com
Hello Emerald,
Thank you so much for your kind words, we truly appreciate it!
We’re really glad we could assist you quickly and make the process smooth for you. It means a lot to hear that you had a positive experience with our customer service.
We’re excited for you to receive the correct size soon, and if you need anything at all in the meantime, we’re always here to help.
Warm regards,
Joneza
Customer Success Specialist
Misrepresented product and unethical return practice
The product is advertised as something different than a tens unit, it is not. They will not let you return the product and are calling me at 11:21 pm to tell me why.
20 April 2026
Unprompted review
Reply from apebornfitness.com
Hello Cameron,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been.
We want to clarify that our product uses EMS technology, which can feel similar to a TENS unit, but is specifically designed for muscle stimulation and training. That said, we completely understand your concern if it did not meet your expectations.
Regarding your return request, we sincerely apologize if the process felt difficult or unclear. That’s never the experience we aim to provide. We also take your feedback seriously regarding the late-hour call, this is not in line with our standards, and we appreciate you bringing it to our attention.
I have sent a reply to your original message in our customer support channel so we can assist you further and work toward a proper resolution.
Your feedback is incredibly valuable and helps us improve both our product and customer experience.
Best regards,
Joneza
Customer Support Specialist
Awesome product
Awesome product, great customer service. Was skeptical but took the plunge n bought one. Amazing. Lots of modes and really intense vibes!!! 💪
20 April 2026
Unprompted review
Reply from apebornfitness.com
Hello Mark,
Thank you so much for your awesome feedback, we truly appreciate it!
We’re really glad you took the plunge and gave it a try, and even happier to hear you’re enjoying the different modes and intensity 💪
If you ever need any tips, guidance, or support, we’re always here to help.
Warm regards,
Joneza
Customer Success Specialist
I love my red light therapy hat
I love my red light therapy hat! I ended up having an issue with the power adapter on the hat. Customer service @ Ape Born took terrific care of me! Thank you so much for helping me out so quickly with my issue!!!! Terrific customer service :) And red light therapy is no joke. My hair stylist asked me what I was doing different! I’m a 43 yr old female with receding hair on the front sides of my crown. What were always baby hairs there are completely growing out with the rest of my hair now. Use it consistently.
18 April 2026
Unprompted review
Reply from apebornfitness.com
Hello Jessica,
Thank you so much for sharing your experience, we’re absolutely thrilled to hear this!
It’s amazing to know the red light therapy hat is making such a noticeable difference for you, and even better that your stylist is seeing the results too, that consistency really pays off!
We’re also glad our team was able to support you quickly with the adapter issue. That’s exactly the level of care we aim to provide.
We truly appreciate your feedback and are so happy to be part of your journey.
Best,
Joneza
Customer Success Speciailst
Been three months and customer service…
Been three months and customer service is giving me the run-around. Very disappointed.
17 April 2026
Unprompted review
Reply from apebornfitness.com
Hello,
Thank you for your feedback, and I’m truly sorry for the experience you’ve had. Waiting this long and feeling like you’re getting the run-around is understandably frustrating, and that’s not the level of service we aim to provide.
We’d really like the opportunity to make this right for you. Please reach out to us with your order details, or reply to this message, and we’ll review your case as a priority and work toward a proper resolution.
We appreciate you bringing this to our attention and are actively improving both our support process and response times.
Best regards,
Joneza
Customer Success Specialist
Great customer service really quick and…
Great product and Great customer service really quick and polite. Helpped with my issue right away.
16 April 2026
Unprompted review
Reply from apebornfitness.com
Thank you so much for your kind words!
We’re really glad to hear you’re happy with both the product and the support you received, that’s exactly the experience we aim to provide. If you ever need anything, we’re always here to help.
Warm regards,
Joneza
Customer Success Specialist
am very disappointed with my experience…
am very disappointed with my experience with Ape Born. The product I received was defective and simply did not work as advertised. When I reached out to resolve the issue, it took an unreasonable amount of time to get a response regarding a return.
To make matters worse, despite the product being faulty, I was forced to pay $20 out of pocket just to ship it back. Expecting a customer to pay for shipping on a defective item is unacceptable. Between the poor product quality and the slow, unhelpful customer service, I would not recommend this site.
3 March 2026
Unprompted review
Reply from apebornfitness.com
Hello,
Thank you for your feedback, and I’m truly sorry to hear about your experience that’s not the standard we aim to provide.
I completely understand how frustrating it must have been to receive a product that didn’t meet expectations, along with the delays in getting support and the added cost of return shipping. We recognize how this impacts your overall experience, and we sincerely apologize.
We take situations like this seriously and would really appreciate the opportunity to review your case in detail and make things right where possible. Please feel free to reach out to us with your order information so we can look into this further and assist you directly.
Your feedback is incredibly valuable to us, and we are actively working to improve both our product quality and customer support processes.
Best regards,
Joneza
Customer Success Specialist
BUYER BEWARE
The product doesn't work. I returned it for a refund and was jerked around for a week by customer service. I had to call my credit card company and protest the charge in to get my money back.
14 April 2026
Unprompted review
Reply from apebornfitness.com
Hello Mott,
Thank you for your feedback, and I’m really sorry to hear about your experience, that’s definitely not what we want for our customers.
We understand how frustrating this must have been, especially with the return process. That’s not the level of service we aim to provide, and we sincerely apologize for the inconvenience.
If you’re open to it, we’d appreciate the chance to review your case in detail. Please feel free to send us your order information so we can look into what happened and ensure everything was handled properly.
Your feedback is important to us, and we’re continuously working to improve both our product and customer support.
Best regards,
Joneza
Customer Success Specialist
Anyone on the fence about ordering this…
Anyone on the fence about ordering this unit let me help you decide. Do it. After try several different tens units this one has surpassed all other. I no longer have to worry about if I have gel pads or replacements. I did have an issue with my ab pad. I reported it on a Saturday and not expecting a reply until Monday. To my surprise after a couple back and forth emails, a replacement was on its way. I would give 10 out of 5 stars if I could.
11 April 2026
Unprompted review
Reply from apebornfitness.com
Hello Richard,
Thank you so much for your amazing feedback, we truly appreciate it!
We’re thrilled to hear that the unit has exceeded your expectations and that our support team was able to assist you quickly. Your experience is exactly what we strive to provide.
Thanks again for your support and for taking the time to share your review, it means a lot to us!
Best regards,
Joneza
Customer Success Specialist
Reply from apebornfitness.com
Hello Larry,
Thank you so much for your kind words, we truly appreciate it!
We’re glad to hear you had a great experience with our customer service. That’s exactly what we strive for every day.
If you ever need anything, we’re always here to help.
Best regards,
Joneza
Customer Success Specialist
Very good experience when contacting support.
Bought a set of electric belt and arms trainer and they worked fine, but one of them ( the armset) had a lot of loose trends ( probably an manufacturing issue ) when I opened the packet.
Took contact with support and after sending some pictures and short video they have sent me an replacement.
This is what a good company does it, they listen at their customers and help them when needed.
No long waiting, no bad conversation in order to understand the issue etc.
9 April 2026
Unprompted review
Reply from apebornfitness.com
Hello Rune,
Thank you so much for your thoughtful review, we truly appreciate you taking the time to share your experience.
We’re glad to hear the products are working well for you, and we sincerely appreciate your understanding regarding the arm set issue. It’s great to know our team was able to assist you quickly and make things right.
Your feedback means a lot to us, and we’ll continue working hard to provide the best experience possible.
Best regards,
Joneza
Customer Success Specialist
Nothing
Nothing. No results of any kind. Save your money and do crunches
8 April 2026
Unprompted review
Reply from apebornfitness.com
Hello Col. Scott Ables,
Thank you for your feedback and I’m really sorry to hear that you didn’t see the results you were expecting.
We understand how frustrating that can be. EMS works by stimulating muscle contractions, but results can vary depending on consistency, intensity settings, and individual factors.
We’d really appreciate the chance to look into your case and help improve your experience. If you’re open to it, please share your order details with us so we can assist further and find a resolution.
We take feedback like yours seriously and are always working to improve both our products and support.
Best regards,
Joneza
Customer Success Specialist
Don’t buy this
Don’t buy this. It doesn’t look or feel as good as it does in the ad. It is Made in China and the actual clip in dials with display looks cheap plastic. The EMS stimulation is not strong and will not help in building any muscle. Plus their money back guarantee is a farce. I chased them for long and they did not bother to reply. I had to dispute the entire purchase with my bank and submitted proofs so they decided in my favour.
Scam Company.
11 February 2026
Unprompted review
Reply from apebornfitness.com
Hello,
Thank you for your feedback and I’m really sorry to hear about your experience.
We understand how frustrating this must have been, especially with the concerns around product performance and the difficulty reaching support. That’s not the experience we want for our customers.
I’d like to personally look into your order and ensure everything is resolved as quickly as possible, including confirming the status of your shipment and addressing the membership concern. I’ve requested your contact details through Trustpilot, once you share them, I’ll be able to locate your order and take immediate action.
We take concerns like this seriously and are continuously working to improve both our product and customer support.
Best regards,
Joneza
Customer Success Specialist
Customer Service
Product is great BUT the Customer Service re my order (#62995) that I brought up - with pics to prove it - has not been satisfied the way the company should .
Sent many emails re a Promo that was advertised for the same amount I paid now has it as more paddings included only soon after I purchased mine (order #62995). I should have been sent the same "bundle" as the one that went for the same price I paid but never happened.
Signed a very UNSATISFIED Customer
16 February 2026
Unprompted review
Reply from apebornfitness.com
Hello Bino,
Thank you for your feedback, and we’re sorry to hear about your experience.
We’ve responded to your original message in our support channel so we can address your concerns directly and work toward a resolution regarding your order (#62995).
Please check your inbox (and spam folder, just in case), and we’ll continue assisting you there.
Best regards,
Joneza
Customer Success Specialist
EMS Shorts: Worth It for Beginners but could be built better | EMS Controller: Inconsistent Performance
The EMS shorts are well-constructed, lightweight, and breathable — I wore them through a full hike without overheating and am keeping them. They are best suited for beginners to EMS muscle stimulation and strengthening. Note that they run small, so size up, particularly if you have a larger or muscular build.
The EMS Controller — Where the Problem Lies
The controller produces a mild muscle contraction — you can even hear it working — but it never delivered the deep, powerful engagement I have experienced with other brands. I tested every mode, ensured a full charge before each session, and followed Apeborn’s own instructions, including applying water to improve conductivity. Every variable was covered. The result was the same each time.
At this price point, that is not acceptable. You have every right to expect a premium product to perform as advertised, and this one does not.
My conclusion is that the controller lacks sufficient output for larger muscle groups. Arms and calves respond, but the abs and glutes — the primary targets — do not contract effectively.
A Pattern, Not a One-Off
I returned two previous Apeborn EMS ab belts within the 30-day window for the same issue — not because of a problem with the full kit, but specifically due to the controller’s underperformance. The replacement had the identical fault. My husband independently tested the second unit and reached the same conclusion. After reading through reviews on Apeborn’s own website, I found a notable number of customers reporting the exact same problem. Given that many others are satisfied, this may point to a specific batch of underperforming controllers rather than a universal flaw — but it is something Apeborn needs to investigate.
Return Policy — Know Before You Buy
The customer is responsible for shipping upfront on return items. Apeborn’s published Refund Policy states that defective or damaged items will be replaced and that shipping costs are refundable upon return. Both of my returns involved defective EMS ab belts sent back within 30 days. They received my returned items last Friday. I will update this review once I confirm whether the shipping reimbursement was honoured. A company’s integrity is measured not by what it promises, but by what it follows through on.
Summary
The shorts are genuinely good — comfortable, practical, and worth it for beginners to EMS muscle stimulation and strengthening. However, these are two separate issues. The shorts themselves deliver on comfort and quality, but if you are expecting meaningful EMS contraction in the abs or glutes — whether from the EMS ab belt or the EMS shorts — the controller may disappoint. The evidence consistently points to the controller as the problem, not the belts/garments. I hope Apeborn addresses it, because the itself shows real promise.
7 April 2026
Unprompted review
Reply from apebornfitness.com
Hello Consuelo,
Thank you for taking the time to share such a detailed and thoughtful review, we truly appreciate the level of insight you’ve provided.
We’re glad to hear that you found the EMS shorts comfortable and well-constructed. At the same time, we’re very sorry to hear about your experience with the controller performance, especially after multiple units.
Your feedback regarding intensity consistency and effectiveness on larger muscle groups is extremely valuable, and we’ve shared this directly with our product team for further investigation. We understand your concern, particularly given your prior experience and testing across different units.
Regarding your return and shipping reimbursement, we completely agree that follow-through is important. If you haven’t received an update yet, please reply to your existing email thread or share your order details with us, and we’ll personally check the status and ensure this is properly handled.
We appreciate your balanced feedback and the opportunity to improve. If there’s anything further we can assist you with, we’re here to help.
Best regards,
Joneza
Customer Success Specialist
Exceptional customer service
Ran into some issues but customer service is amazing and any issue they will make right instantly.
Edit: still 5 stars hands down only thing is the arm devices really need to be a couple inches longer at least. Im not Arnold Schwarzenegger and it is a chore to get them on. Once I do they work amazing but its impossible to do 2 arms at once with the length. Also have to stay pretty still or the arm bands velcro rips off causing wear to the fabric. Which then makes velcro no longer stick to that part. I received my 2nd pair and out of the box amazing but after a few weeks running into the same issue again. Could be very easily remedied with more length. I know online it is one of the top complaints but as I stated above they fix it no hassle.
6 April 2026
Unprompted review
Reply from apebornfitness.com
Hello Mike,
Thank you so much for your kind words and we truly appreciate you taking the time to share your experience.
We’re glad we could quickly resolve the issue for you. Providing fast and reliable support is always our priority.
If you ever need anything else, don’t hesitate to reach out, we’ve got you.
Best regards,
Joneza
Customer Success Specialist
Deceptive practices
Deceptive practices. I ordered the ab stimulator belt. A charge went through deceptively. I was charged for the ab stimulator belt , along with a subscription, along with two other sets of belts. All in all I was charged almost 3 times of my original purchase amount. I’ve sent several emails to seek a refund only to be ignored. Beware of this company
30 March 2026
Unprompted review
Reply from apebornfitness.com
Hello Benjamin,
Thank you for your feedback and I’m really sorry to hear about your experience.
We completely understand how frustrating this must feel, especially when there’s confusion around charges. I’ve personally followed up and replied to your original email thread so we can address this directly and get everything sorted for you as quickly as possible.
Please rest assured, we take concerns like this seriously and are here to resolve it.
Kindly check your inbox (and spam folder just in case), and we’ll continue assisting you there.
Best regards,
Joneza
Customer Success Specialist
Arm trainers work great but ab belt…
Arm trainers work great but ab belt doesn’t do as it should. I messaged ape born about the issue and said they would send a replacement ab belt and I’ve never heard back from them. Been over a month and still nothing. I was really looking forward to this. Kind of a let down.
18 March 2026
Unprompted review
Reply from apebornfitness.com
Hello Ryan,
Thank you for your feedback, and we’re really sorry to hear about your experience, especially the delay with your replacement. We completely understand how disappointing that must be.
We’ve responded to your original message through our customer service channel with an update. Please kindly check your inbox (and spam folder just in case).
That said, this isn’t the experience we want for you, and we’ll make sure your case is followed up and resolved as quickly as possible.
Thank you for your patience, and we truly appreciate you giving us the chance to make this right.
Best regards,
Joneza
Customer Success Specialist
great customer service!
Great customer service! Prompt on dealing my concerns.
4 April 2026
Unprompted review
Reply from apebornfitness.com
Hello Jaisa,
Thank you so much for your kind words! We’re really glad to hear that you had a positive experience with our customer service and that your concerns were handled promptly.
💪 Welcome to the Ape Born Athlete community, we’re excited to have you with us! If you ever need anything, we’re always here to help.
Best regards,
Joneza
Customer Success Specialist
This company exceeded my…
This company exceeded my expectations!!!! Superb customer service !!!! My red light belt is amazing !! After using it for a few mths with no issues, the connector came loose . I sent an email. Immediately the same day , they responded , and sent out a replace to the same day with email confirmations. Definitely buy from them and I will be as well with checking out whatever they have to offer.
4 April 2026
Unprompted review
Reply from apebornfitness.com
Hello De,
Wow! thank you so much for your amazing feedback! We’re absolutely thrilled to hear that we exceeded your expectations and that you’re loving your red light belt.
It’s great to know our team was able to respond quickly and get a replacement out to you right away and that’s exactly the experience we aim to provide.
💪 Welcome to the Ape Born Athlete community! We truly appreciate your support and look forward to being part of your fitness journey.
Best regards,
Joneza
Customer Success Specialist
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