APCOA Deutschland GmbH Reviews 24,317

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 3 out of 5 stars

It's expensive and while picking up the car machine showed me 360 euro while i pre paid 180 euro... System was wrong but likely remote contact passed me w/o any excuse or explanation

Rated 5 out of 5 stars

Parked at BER - P8. With the license plate check at the gates, prior registration and payment - it cannot get easier. Parking is easy to access before airport terminals, and distance from the parking... See more

Rated 5 out of 5 stars

No issues with entering the Parking garage, the license plate was detected automatically. Besides that our car had no dents/scratches etc. from being parked 7 nights in there.

Rated 5 out of 5 stars

Very comfortable way of car identification. No card is needed, just by camera recognizing numbers. The same way geting in and going out. Very important improvement. Price is the questions of choice.... See more

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4.5

Excellent

TrustScore 4.5 out of 5

24K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

I booked spot for two weeks ,and in the…

I booked spot for two weeks ,and in the first weekend had take my car out from the parking lot for one day. came back and on the way out had today dbl price due to failure in the system. my parking ticket was not operating at all. poor management

18 March 2025
APCOA Deutschland GmbH logo

Reply from APCOA Deutschland GmbH

Thank you for your feedback.

You do not need to pay twice. Please provide proof of your on-site payment, your booking number, and a brief description of what happened.

Send this information to reservierung.ber@apcoa.de and we will review your case.

All the best
Your APCOA Team! 💙

Rated 5 out of 5 stars

I am very happy with the servie offered.

All is fine with the internet system and the parking itself.

17 March 2025
APCOA Deutschland GmbH logo

Reply from APCOA Deutschland GmbH

Thank you very much for your great review and your trust in our parking lot booking at BER!

We are pleased to hear that everything has gone smoothly so far and that you were satisfied with our service. We appreciate your loyalty and your feedback.

We look forward to continuing to welcome you as a satisfied customer!

All the best,
Your APCOA team! 💙

Rated 5 out of 5 stars

For the first time I did it right

For the first time I did it right. Strait in, straight out. It made the 2 hour journey home feel better. Thank you.

16 March 2025
APCOA Deutschland GmbH logo

Reply from APCOA Deutschland GmbH

Thank you very much for your great review and your trust in our parking lot booking at BER!

We are pleased to hear that everything has gone smoothly so far and that you were satisfied with our service. We appreciate your loyalty and your feedback.

We look forward to continuing to welcome you as a satisfied customer!

All the best,
Your APCOA team! 💙

Rated 4 out of 5 stars

Easy access with licence plate recognition

In the end it was a perfect experience getting in and out.
What I do want you to improve is the email explanation.
You have to scroll waaaay down in the email to read in very small letters how it works.

I would suggest you Start the email with a line or two that is bolded, about how barriers open automatically through license plate recognition.

10 March 2025
APCOA Deutschland GmbH logo

Reply from APCOA Deutschland GmbH

Thank you very much for your great review and your trust!

We are pleased that almost everything has gone smoothly so far and that you are satisfied with our service. Your feedback and your loyalty mean a lot to us.

We hope to welcome you back as a satisfied customer in the future!

All the best,
Your APCOA team 💙

Rated 5 out of 5 stars

Very near the airport

Very near the airport, easy access

10 March 2025
APCOA Deutschland GmbH logo

Reply from APCOA Deutschland GmbH

Thank you very much for your great review and your trust in our parking lot booking at BER!

We are pleased to hear that everything has gone smoothly so far and that you were satisfied with our service. We appreciate your loyalty and your feedback.

We look forward to continuing to welcome you as a satisfied customer!

All the best,
Your APCOA team! 💙

Rated 5 out of 5 stars

Easy in and out

Easy in and out! Thanks for making parking so convenient.

10 March 2025
APCOA Deutschland GmbH logo

Reply from APCOA Deutschland GmbH

Vielen Dank für Ihre super Bewertung und Ihr Vertrauen in unsere Parkplatzbuchung am BER!

Es freut uns zu hören, dass bisher alles reibungslos verlief und Sie mit unserer Dienstleistung zufrieden waren. Wir schätzen Ihre Treue und Ihr Feedback.

Wir freuen uns darauf, Sie auch weiterhin als zufriedenen Kunden begrüßen zu dürfen!

Alles Liebe,
Ihr APCOA Team! 💙

Rated 5 out of 5 stars
APCOA Deutschland GmbH logo

Reply from APCOA Deutschland GmbH

Thank you very much for your great review and your trust in our parking lot booking at BER!

We are pleased to hear that everything has gone smoothly so far and that you were satisfied with our service. We appreciate your loyalty and your feedback.

We look forward to continuing to welcome you as a satisfied customer!

All the best,
Your APCOA team! 💙

Rated 5 out of 5 stars

Easy to use parking

Easy to use. Comfortable places.

14 February 2025
APCOA Deutschland GmbH logo

Reply from APCOA Deutschland GmbH

Thank you very much for your great review and your trust in our parking lot booking at BER!

We are pleased to hear that everything has gone smoothly so far and that you were satisfied with our service. We appreciate your loyalty and your feedback.

We look forward to continuing to welcome you as a satisfied customer!

All the best,
Your APCOA team! 💙

Rated 4 out of 5 stars

Easy and good value parking right at…

Easy and good value parking right at the terminals.
Just getting from the parking to the terminal is tricky, not well signposted and required more walking than expected. Same for the way bavk to the parking.

23 February 2025
APCOA Deutschland GmbH logo

Reply from APCOA Deutschland GmbH

Thank you very much for your great review and your trust!

We are pleased that almost everything has gone smoothly so far and that you are satisfied with our service. Your feedback and your loyalty mean a lot to us.

We hope to welcome you back as a satisfied customer in the future!

All the best,
Your APCOA team 💙

Rated 3 out of 5 stars

It is probably imposible to scan bar…

It is probably imposible to scan bar code from Apple wallet preperly. I done it, hear beep but had to press green buton to get into P8. Thanksfully there is also possibility to call parking Service. I done it and nice Guy has opened me the gate. I had same problem with it last year in winter time at P6. I think the scann hole should be larger as it is at Gdańsk airport with I use very ofen without any problem each time.

21 February 2025
APCOA Deutschland GmbH logo

Reply from APCOA Deutschland GmbH

Thank you for your feedback.

We value your opinion as it helps us to continuously improve our service.

We make every effort to keep our customers as well informed as possible and provide all important information in the confirmation email.

We will be happy to forward your comments to the relevant department so that they can be incorporated into future optimizations.

Until then, we wish you all the best and hope to provide you with a better experience in the future.

All the best,
Your APCOA team! 💙

Rated 3 out of 5 stars
APCOA Deutschland GmbH logo

Reply from APCOA Deutschland GmbH

Thank you very much for your feedback!

We hope that we will be able to convince you even more of our service-oriented side next time.

All the best,
Your APCOA team! 💙

Rated 5 out of 5 stars

Very easy access it's the only parking…

Very easy access it's the only parking i use repeatedly in BER

17 February 2025
APCOA Deutschland GmbH logo

Reply from APCOA Deutschland GmbH

Thank you for the great review! 🤩

We are pleased to hear that you enjoyed your stay with us. We wish you all the best and hope to welcome you back soon.

All the best,
Your APCOA team! 💙

Rated 5 out of 5 stars

Everythings ok

Everythings ok, safe and fast

18 February 2025
APCOA Deutschland GmbH logo

Reply from APCOA Deutschland GmbH

Thank you for the great review! 🤩

We are pleased to hear that you enjoyed your stay with us. We wish you all the best and hope to welcome you back soon.

All the best,
Your APCOA team! 💙

Rated 5 out of 5 stars

Very good location

Very good location

17 February 2025
APCOA Deutschland GmbH logo

Reply from APCOA Deutschland GmbH

Thank you for the great review! 🤩

We are pleased to hear that you enjoyed your stay with us. We wish you all the best and hope to welcome you back soon.

All the best,
Your APCOA team! 💙

Rated 5 out of 5 stars

Good parking at the airport

Access to parking was based on license plate recognition making it smooth experience. Parking zones are marked properly, and it is easy to navigate.

14 February 2025
APCOA Deutschland GmbH logo

Reply from APCOA Deutschland GmbH

Thank you for the great review! 🤩

We are pleased that you were satisfied with our services. We hope to welcome you back soon.

Have a safe journey,
Your APCOA team! 💙

Rated 5 out of 5 stars

All fine

All fine and perfect .

16 February 2025
APCOA Deutschland GmbH logo

Reply from APCOA Deutschland GmbH

Thank you for the great review! 🤩

We are pleased that you were satisfied with our services. We hope to welcome you back soon.

Have a safe journey,
Your APCOA team! 💙

Rated 5 out of 5 stars

Everything perfect

All went perfect. System recognised our car without problem. When leaving parking we didn’t have to wait or even open the window. Everything went smoothly. Highly recommend!!!

15 February 2025
APCOA Deutschland GmbH logo

Reply from APCOA Deutschland GmbH

Thank you very much for your great review and your trust in our parking lot booking at BER!

We are pleased to hear that everything has gone smoothly so far and that you were satisfied with our service. We appreciate your loyalty and your feedback.

We look forward to continuing to welcome you as a satisfied customer!

All the best,
Your APCOA team! 💙

Rated 5 out of 5 stars

Best choice for closeness to the terminal

We were able to find a pretty last minue slot in P8 and it was very helpful that we could park so close to the departure terminal.
Due to a road closure the way to the airport became a lot longer, and with this solution we could still grab our flight with no drama, not having to get any additional shuttle bus to the airport, as we usually do with other solutions.

15 February 2025
APCOA Deutschland GmbH logo

Reply from APCOA Deutschland GmbH

Thank you very much for your great review and your trust in our parking lot booking at BER!

We are pleased to hear that everything has gone smoothly so far and that you were satisfied with our service. We appreciate your loyalty and your feedback.

We look forward to continuing to welcome you as a satisfied customer!

All the best,
Your APCOA team! 💙

Rated 4 out of 5 stars

Lack of information that license plate…

Lack of information that license plate was correctly recognised i.e. additional display and that we are entering parking according to previous reservation not as adhoc user.

14 February 2025
APCOA Deutschland GmbH logo

Reply from APCOA Deutschland GmbH

Thank you very much for your great review and your trust!

We are pleased that almost everything has gone smoothly so far and that you are satisfied with our service. Your feedback and your loyalty mean a lot to us.

We hope to welcome you back as a satisfied customer in the future!

All the best,
Your APCOA team 💙

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