aosulife.com Reviews 101

Having owned three sets of these cameras, I’ve found they typically fail within three months. I decided to give the brand one last chance by purchasing their premium six-camera package, but it arrived without the required receiver, rendering the entire system useless. Despite contacting support, I never received the missing component. I recommend researching other manufacturers before spending $1,000 on a system you won't be able to use.

I have been an Aosu customer since 2023. The last renewal was Jan. 2025. I never received a renewal notification for 2026, so I wrote to them. They said that maybe my credit card didn't go through. I asked for clarification. I never received any correspondence about a credit card not going through last year, and my credit card has been up to date with no issues. I went back and forth with emails, and there was still poor communication. I was even ignored. I kept asking for clarification and specifics, then she wrote back to say that I unsubscribed last year. I said I didn't unsubscribe. I can't even see an unsubscribe button anywhere. I only see "Delete Account", which I never pushed last year. My account is still active because I can log in. There is no history, and it says I don't have any active subscriptions yet. So all this time since Jan. 2025, I have not had any security, but thought I did!! I'm still getting nowhere with them, so I will try phoning their USA number. I'm really frustrated and have never seen such poor customer service EVER.

I call the company to have them fix 3 of 6 cameras that I bought brand new only 3 work the other 3 won't turn on the manifacture won't take care of their product
I will return the items to vendor
beware don't buy their product ASOU solar cameras

They sent an incomplete order and will not provide return instructions. We are contacting an attorney.

The pictures and video are very clear! Company has been there for me when I had a problem, came through and took care of my issues! Great customer service care! Easy to reach unlike other companies! My camera been banged and dropped and still works great! So happy to have a durable product!!!

Overall great experience and I think it is definitely a good price/quality ratio. I love the fact that it is on a drive not on a cloud. We are very satisfied with those camera. If we want to push, I would say it might need some improvement on the alarm detraction and the app for more setting flexibility.

Had lots of questions which were answered swiftly and with courtesy by Daisy.

Bought two cameras, one stopped working.
Technical support made us jump through rigorous hoops to no avail. Provided all of the things asked of me including videos, passwords, pictures & explanations yet they took forever to contact me back and then wanted above and beyond what was already asked of me (very frustrating).

Ill say the cameras DO work well......until they don't, you may as well buy another one because the hassles and hoops are not worth it in the end 😒
Not pleased with the tech support, will not buy from the company or its branching companies in the future.

Had a great contact with customer support. They were very helpful. Must mention Kathy and Ivy, they are the best. Very understanding and great in solving my issue within hours.

Purchased a 11 camera total package just to find out that AOSU does not offer a cloud package for this purchase. Contacted ASOU customer support and was told to install S.D. cards or purchase multiple package plans. with all the cameras this would equate to roughly $1000.00 dollars per year and they would only need to steel the camera with S.D. cards.

We installed our Aosu cameras (3 internal and 1 external solar) + Door Bell in 2025 and I am so far impressed with how they work, their functions and serviceability. We did have an issue with the outdoor solar camera this year, but that is to do with it not turning off sometimes, which is the only issue we have had. Don't understand why it does not go off, but now we know we double check on system that it has turned off. This camera too has also lost wifi connection, which again I do not understand as it states connection is good. However I would still recommend Aosu for both use and price.

Purchased an aosu Video Doorbell Pro on 24 January 2024 at a cost of £109.99, which has proved to be very overpriced for an inferior product that failed to function on 26 January 2026, seemingly due to water ingress. This equates to a cost of £4.58 per month for an item not fit for purpose. Aosu doorbell seals are NOT watertight & explains why their products are only guaranteed for a paltry 12 months. Aosu are evidently aware of this & have no confidence, in the longevity of their doorbells, otherwise they would offer a more robust & 3 to 5 years warranty, especially for a product costing in excess of £100 & allegedly designed, constructed & manufactured to a high standard & able to withstand all UK weathers. Contacted their customer services & to be fair, received a prompt response by email stating they assessed the doorbell to be defective but as the 1-year warranty had expired, they could not provide a replacement. This "get out of jail free card" response was as expected. To “make me feel better”, they offered me a 40% refund if I purchase a replacement aosu video doorbell, provided I do so from their Amazon shop, where, unsurprisingly, prices are around £30 dearer than available elsewhere on the internet, so very little aosu goodwill shown there & lord knows how long it would take for me to receive the aosu refund! Not sure I want to risk another costly aosu experience & throw more good money after bad, as the quality of their doorbells is evidently poor. In summary, I do not consider that that even the aosu Low 2.8 Star Rating is justified & could NOT recommend aosu doorbells after my bad & expensive experience.

Invested a fair bit of cash for some new security cameras.
Not fit for purpose, they claim the outdoor solar anly need 2 hours of daylight to work, however mine are mainly off due to no charge, you can’t use the settings fully as if you have recognition in and uses even more battery.
Avoid, complete waste of money.

We found that the service and help we recieved from your company was great. We would recommend your company to others based on this service.
thank you!

I liked the ease of set up it has good wireless range, The video playback is laggy and also is the pan and tilt. The audio from cam is also laggy. Video quality on a scale 1 to 10 is 6. I have no idea how long the camera will last I have the classic d1 solar 4 camera kit with the homebase. I not sure if its the hardware or the software or app that needs improvement. But there is plenty of room for improving . Would I recommend to a friend NO not at this time

Bought 2 AOSU outdoor cameras. The video quality are amazing. Very happy with my purchase.
Ravin

After something like 2 years of owning some aosu products it's time to review. In general overall experiences are not good. As you would expect all devices worked well at installation but sadly they are not robust and have not stood the test of time.
The little indoor tracking camera is the exception and is working well and doing all it is supposed to.
External solar powered 2k ( I think ) was good untill winter but very quickly lost charge, and as it's installed at a reasonable height it is just to much trouble to get ladders out and get it down to charge, especially with the weather we are having this year. Poor solar panel must be the cause and I say that advisedly as I have another solar powered camera installed at the other end of the building from another brand and the battery level is still 100% even in the depths of winter.
The doorbell came with a base unit which regularly drops WiFi consequently rendering the doorbell inactive. Battery on this one is not too bad to be honest and being at ground level easier to charge.
In general having spent somewhere north of £300 on these devices and with the exception of the indoor cam l can only report that longevity is not their strong point which is a shame as in all honesty they seem to be sturdy and well made and look the part

Reliable cameras with great features and easy setup
I’ve been using Aosu cameras for a while now, and overall I’m very satisfied with the experience. The setup process was straightforward, and the cameras connected quickly without any issues. Video quality is clear both during the day and at night, and motion detection has been accurate with useful alerts.
I also like the clean app interface, which makes it easy to view live footage, review recordings, and adjust settings. The cameras feel well built and reliable for everyday home monitoring. So far, performance has been consistent, and everything works as expected.
Overall, Aosu offers solid smart security cameras with good features and dependable performance. I would recommend them to anyone looking for an easy-to-use home security solution.

AOSU has made our house so secure. The hit all of the things we needed Pryce point ability Mount ability the app is amazing so incredibly easy to navigate and to find what you need. Delete to clear the Storage was easy. It was such a good purchase that I’ve bought three more sets of two and three cameras and installed them on family friends who are having issues on the property. We are looking at buying some Wi-Fi for our seasonal trailer spot as well. Great job.

I perches T2 cameras December 1 I did contact them three times and they told me please wait a couple days and it’s been like that 3 times!!!my credit card has been charged and cameras never been shipped . I did contact them on December 20 and they told me can you wait another two weeks I said :NO …I want my refund ,,,wasted 20 days. I sent a message telling them. I am not happy with that kind service and they sent me ;;;;;laughing face. ;;;;;I did screenshot. This is not acceptable. Worst company . if you can go on Amazon and look those reviews for those cameras 90% of them being given free set of cameras for good reviews!!!! who will not write five star reviews for 800 bucks? and on top of those review you will see in green print ,,,,,,,,Vine Customer Review of Free Product”””””” that how are they jacking up reviews!!! .