Great supplements I buy from other stores, this time I decided to order directly from AOR. Testing all the new vitamins & supplements at the moment, so far no side effects or anything bad to say. Than... See more
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I like your products very much but your online ordering is very frustrating. I can only delete subsriptions but can't add anything extra on to an order. My last order took me 2 hours over 4 days to d... See more
Company replied
I use several AOR products to help with my health issues which include fibromyalgia, irritable bladder, chronic fatigue syndrome. They are top notch. But, I have found the subscription process a b... See more
Company replied
I needed help setting up an account and the woman who helped me was very patient and courteous! Placed my order which I thought I had placed two weeks ago, so I needed my supplements yesterday, but p... See more
Company replied
Company details
Information provided by various external sources
AOR Canada offers premium natural health supplements that may help preventing, correcting, or improving your health needs.
Contact info
3900 – 12 Street NE Calgary, AB, T2E 8H9, Calgary , Canada
- 1-800-387-0177
- info@aor.ca
- aor.ca
3.7
Average
586 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Back order frustration
It seems that Vision Support II is ALWAYS out of stock with no indication of when it will be back in stock or whether it is being discontinued. I understand the current supply chain issues that may be involved, but it is frustrating for practitioners to not know what's going on. More transparency on the practitioner portal would be greatly appreciated.
22 August 2022
Reply from Advanced Orthomolecular Research
Hi Jill,
Thank you for getting in touch. We definitely understand your frustration with not knowing when Vision Support II will be available. We are experiencing manufacturing difficulties with this product and are hoping these issues will be resolved shortly. As soon as we have more concrete timelines, we will provide more information.
Your patience is greatly appreciated.
Need to improve navigation
Need to improve navigation
Excellent products but they could improve navigation and search features on the website. Chat has been very useful for making changes to subscriptions and answering questions. If you get frustrated with the website, go to Chat.
22 August 2022
All the items were there. The speed at which the order was filled was impressive.
All the items were there.
18 August 2022
Nice online interface product is good
Nice online interface and shipping is reasonable with pricing.
16 August 2022
Love your products but your website is…
Love your products but your website is terribly slow
15 August 2022
Reply from Advanced Orthomolecular Research
Hi Michael,
Thanks for your review, and letting us know about an area we can improve in! We'll take your feedback into consideration when discussing future plans for our website. We look forward to serving you again soon!
Great company with great products.
12 August 2022
Reply from Advanced Orthomolecular Research
Hi Kirby,
Thanks for the 5 stars!
The house number was wrong innately but…
The house number was wrong innately but was corrected by a pleasant lady that I spoke with.
8 August 2022
Reply from Advanced Orthomolecular Research
Hi Rajinder,
Thanks for the 5 stars, and we're so happy one of our great staff was able to help you right away! See you again soon.
Great product and Awesome Customer Support
Great product with an awesome customer support team. I will certainly remain a loyal customer to this high grade product.
4 August 2022
Reply from Advanced Orthomolecular Research
Hi Duncan,
Thank you for your review! Our goal is to provide a great customer experience, and we're thrilled we've met this mark! See you again soon.
I have always received very efficient…
I have always received very efficient service without any unforeseen troublesome issues.
2 August 2022
Reply from Advanced Orthomolecular Research
Hi Denis,
Thanks for your review! We're happy that you're happy. Hope to see you again soon!
Excellent Customer Service Representative
Representative was pleasant to chat with and helped immediately. Excellent customer service. It was a pleasure.
22 July 2022
Reply from Advanced Orthomolecular Research
Hi Donna,
Thanks for your review. We're happy to connect our customers with our in-house product specialists to enhance the shopping experience, and are glad this made for a great experience for you! See you again soon.
Web site is always a challenge but the…
Web site is always a challenge but the staff is always awesome
21 July 2022
Reply from Advanced Orthomolecular Research
Hi again Richard,
Thanks for leaving us your feedback, and we're glad you've enjoyed dealing with our support staff. We're sorry to hear you've experienced difficulties with our website, but are happy to let you know we're working on revamping our website! We hope you like the new site and will see you again soon!
Reply from Advanced Orthomolecular Research
Hi Alexandra,
Thanks for taking the time to leave feedback, and we're sorry to hear your experience was frustrating. We have heard this feedback, addressed it internally, and are happy to let you know we'll be making some back end tweaks to our website in the coming weeks that will help speed it up! We hope your next experience shopping online with us goes smoother, and hope to serve you again soon.
AOR products are superior quality!
13 July 2022
Reply from Advanced Orthomolecular Research
Hi Bev,
We pride ourselves in providing a high quality product to our customers, and appreciate you taking the time to review! We hope to serve you again soon.
It was easy to change my subscription
It was easy to change my subscription. You online chat is very helpful. I didn’t need help this time but the person was there if needed. I like that! Also the products I want are in stock. That is good.
8 July 2022
Reply from Advanced Orthomolecular Research
Hi Jacqueline,
Thanks for taking the time to leave your review. We're thrilled to provide both our subscription service, as well as live product support specialists on Live Chat to our customers. We hope to serve you again soon!
I found the site complicated to order…
I found the site complicated to order from. But I am technically challenged due to age.
7 July 2022
Reply from Advanced Orthomolecular Research
Hi Leslie,
Thanks for taking the time to review, and we're sorry to hear the website experience wasn't easier for you. If you're ever having issues with checkout, please feel free to use the Live Chat option, as that will connect you with a live customer service agent who can assist with whatever you need! We hope you have a great experience next time we serve you.
Very pleasant experience on the…
Very pleasant experience on the website. Good quality products.
7 July 2022
Reply from Advanced Orthomolecular Research
Hi Adrian,
Thanks for the great review; we're happy that you're happy!
My family and I have been using AOR…
My family and I have been using AOR supplements for a few years now and in my opinion they are the best supplements on the market. Lots of information on their website makes me feel like they actually care about health and the products they make.
6 July 2022
Unprompted review
Reply from Advanced Orthomolecular Research
Hello,
Thank you for the kind words! We pride ourselves in providing high quality products to our customers, and are so happy they are working so well for your family. See you again soon!
Very happy customer. Will be returning
Website easy to use. Love the subscription option for recurring purchases Happy this is an option as I was unable to find the supplement I wanted in ANY stores
6 July 2022
Reply from Advanced Orthomolecular Research
Hello,
Thanks for your review, and we're so happy to hear you've enjoyed your experience with us! We look forward to continuing to provide you with great quality products, see you again soon!
My first purchase and so far no…
My first purchase and so far no complaints. Everything went well.
30 June 2022
Reply from Advanced Orthomolecular Research
Hi Daniela,
Thanks for your feedback! We're happy your first experience went so well, and look forward to continuing to serve you!
Reply from Advanced Orthomolecular Research
Hi Sandra,
Thanks for your review, we hope to continue serving you!
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