AnyVan Reviews 191,145

Excellent service and communication from start to finish. Highly recommended.

The driver was friendly and punctual

Excellent service. Great comms. Pleasure to deal with. Highly recommend.

If I could give 0 stars I would. Please please avoid this company at all costs. They are an absolute joke of a company that take your money without authorization, cancel jons at the last minute and you get stuck talking to an AI Robot on whatsapp. I highly recommend you look elsewhere for your delivery transportation needs as this is not a delivery, removal or transportation company. They are a broker that have no interest in your needs or requirements. Promising you one minute letting you down the next. AVOID AVOID AVOID.

I rarely leave reviews, but my experience with AnyVan was honestly one of the most stressful and disappointing services I have ever received.

I booked a move from Yorkshire to London after being drawn in by the competitive pricing, strong marketing. The booking process was straightforward and everything initially appeared professional. I received driver details, tracking updates, and regular communication, which gave me confidence that my move would go smoothly.

However, what I was NOT told at any stage during booking, within any documentation, or during conversations with customer services, was that my belongings would be transported on a multi-drop route around the country rather than directly to London.

I only discovered this because I had placed an Apple AirTag in my belongings. Instead of travelling directly to London, the van stopped in multiple locations including Melton Mowbray and Leicester before eventually making its way south. Even once the van arrived in London, it continued making several drop-offs around the city while I sat waiting all day for my furniture and appliances to arrive.

My belongings were collected around 11am and by early evening I was STILL waiting for delivery. Had I known this was not a direct service, I would never have booked it.

Unfortunately, things only got worse once the delivery team finally arrived.

The delivery team did not arrive until 8:12pm, slightly beyond the expected timeframe. By this point, they had clearly been on the road for an extended period and were understandably fatigued, which inevitably impacted the quality of the service upon arrival.

While I appreciate the efforts of the delivery team under what were clearly difficult circumstances, the outcome was entirely avoidable and reflects poor planning, insufficient resourcing, and a complete lack of transparency from the company.

It also raised genuine concerns about the working conditions of the staff, who appeared to be under significant pressure without the appropriate support, manpower, or equipment required to safely complete a job of this scale.

To be absolutely clear, this is NOT about gender and I am not suggesting women cannot work in removals or deliveries. However, in this specific situation, given the sheer size and weight of the furniture and appliances being carried, the job clearly required a larger and better-equipped team.

As a result:
- My flooring was damaged
- Furniture was damaged
- Appliances were damaged
- The team also appeared to lack the proper tools needed to complete the move safely and efficiently

The entire experience was chaotic, stressful, and completely misleading from start to finish.

What frustrates me most is the lack of transparency. Customers should be clearly informed if their belongings are going to spend the day travelling around the UK on a multi-drop service instead of being transported directly to their destination.

I trusted this company for the first time and genuinely regret doing so. I had originally intended to use them again for a storage removal, but after this experience they will never receive another penny from me.

My advice: if you want a direct, professional, and carefully handled removal service, make sure you get EVERYTHING confirmed in writing — or consider using another provider entirely.

Excellent service throughout the process, easy to order pick up and delivery of my item, kept informed throughout the process, driver kept in touch, item handled with care, friendly professional service that I would recommend.

Excellent, quick response, next day availability, driver on time, helped load and unload, great service.

All very helpful, swift, informative and made it all SO easy!

Good customer service and help moving. Professional and capable. No worries

Everything was brilliant; I really enjoyed it. I’m very pleased with your company’s work

Would definitely use Anyvan again, never has moving a fridge/freezer been so easy, start to finish the process was so easy and hassle free

very nice driver and the service was completed on time

Great as always! ANYVAN - the best!

The driver, Ansar is a 5 star driver, was very helpful, time was prompt and very patient.
Overall AnyVan is excellent with it’s driver Ansah

It was perfect the driver even apologised for the mix up on the previous booking he couldn’t have done it better I don’t know his full name but his first name is David ideal service gold star rating and service with a smile !!!

Amazing service ! Excellent communication every step of the way. Very professional firm would highly recommend Anyvan

Quick and easy to get a quote and also to edit the booking. The only downside is that no time slot is given until the until the day before the booking no time slot was given. After that, tracking was accurate and efficient and the collection and delivery were done on time. Driver and "assistant" were courteous, quick and careful.

So easy to use and well explained, I could carry on with my day and still receive my goods.

Best value for lower number of removal items