ANYCUBIC Reviews 2,591

I pre-ordered a Kobra X nearly 2 months ago, but it still hasn't been shipped and clearly won't arrive by the March 15th deadline. They use deceptive marketing with resetting timers to create fake urgency for pre-orders, yet the price hasn't increased once in 2 months. Total lack of transparency. No support at all. They are not answering mail since 3 days

I had a excelent expeirience with a supported with a issue on the hotend cover. I received the replacement parts accordanly and the KS1 printer is working as my expectation.

Great Customer Service & tech support every time I've had any issues. Always there to help and get my machine up and running again. Thanks

Any problems within 12 hrs I get a response...good job

I have been fighting off and on with customer support about a defective product, they keep giving me all these tutorials to do that doesnt work, sending me replacement parts that doesnt solve the situation, and always going on some sort of "vacation" to prevent from helping me get my machine working again. I regret ever buying this from Anycubic when I could have bought something else with better customer support. There are no solutions to this and they don't want to fix it at all. Don't recommend.

Good customer service

I purchased an S1 and for 1 month, it was brilliant.

After a month it decided to do it's own thing by getting jammed up and digging into the hotbed. The hotbed got destroyed, the PEI plate ruined, and the print head twisted and snapped the cover off.

I've been waiting over a month from support to have this issue resolved.

Two months I have owned the printer, and over a month of that it remains faulty and unusable.

The customer support team are very responsive, but the delivery is soo slow.

I was going to purchase a S1 Max, but not now. The lack of replacement parts via warranty paired with unreliability of the printer, a max just wouldn't be worth it. Best to go with a better brand.

Rep went above and beyond to assist me with my issue

Customer service was excellent. They were fast and responsive, and wanted to rectify the issue with the extruder in my Kobra S1 with no push back.

I had a great experience with Anycubic’s support team. There was an issue with my original package, but they handled everything professionally and quickly arranged a replacement without any hassle. Their communication was clear, polite, and very responsive throughout the entire process.

The replacement arrived successfully, and everything is working perfectly. It’s always reassuring to see a company stand behind their products and truly care about customer satisfaction.

I bought a Kobra S1 Combo on 25 November. I‘m very satisfied with the quality! Love the printer. A few days ago, the housing of the print head fell off, and some parts broke. I wrote to the customer service of the website. The day after, I got an answer and a solution. They will send me a new housing. Top customer service!

I was attended to quickly, with a constant flow of emails without long waits.

The operator was very attentive and helpful.

After the motherboard of my Anycubic Kobra 3 Max failed after 500 hours of printing time the service was excellent. After some well guided test procedures to find the problem, they promised to send me a new motherboard.
Thank you Anycubic!

The team replied quickly to my inquiry and was very helpful in solving my issue. Their clear guidance and professional attitude made the whole process smooth and stress-free.
Really appreciate the great service, keep up the good work!

I had a problem with my printer and the support in one day resolved my problem by sending me a new part. Very good support team

Excellent customer service, reactive, solved the issue.

I sent o pictures of the part(s) and explained it could not find them online for sale anywhere. They offered to send both parts to me free of charge for being a lo g time customer.

My cobra3 printer has leveling errors. i wrote about it, sent photos with the error code, after more than one month still there, no solution . They sent me some irrelevant parts, replaced them, still error. NO HELP.

I had problems with the ACE Pro, but they were resolved. I received some replacement parts, and everything is working again after installation.

Fast support. Thank you.