Anthony Betts Motor Group Reviews 

2,326
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 359 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, making the entire process less daunting and very pleasant. Many highlight the excellent customer service and after-sales support, noting that staff are always on hand to provide advice and ensure a smooth experience without any pressure. The overall service, from initial inquiry to vehicle handover, is frequently described as efficient and hassle-free, with many appreciating the transparent communication and well-managed processes. Customers also consistently commend the quality of the vehicles and their preparation, often receiving clean, detailed cars that meet their expectations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Reviewers mention positive feedback about service, highlighting the excellent and first-class experience... See more

Product

Clients share positive opinions on product, with many expressing happiness and satisfaction with their new... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, professional,... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, seamless, and a pleasure.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ifti was helpful from the outset,he gave us comprehensive answers to our questions and made our transition from an internal combustion engine to an EV an easy move to make. Responds to my email query... See more

Rated 5 out of 5 stars

My last 3 cars have been from Anthony Betts Suziki garage in water end. Customer serice and after sales team are always courteous and helpful. Ifti has supported me over the past 10 years with advice... See more

Company replied

Rated 5 out of 5 stars

Important to me having car picked up from my home address, and being brought back again. Being advised about essential repairs. Kept Informed through out during service and mot. Cannot fault this c... See more

Company replied

Rated 5 out of 5 stars

I bought a '24 S-Cross from this garage, couldn't recommend them enough. It was a smooth process, let me have a proper test drive and seemed to be very transparent about everything. They were even hon... See more

Company replied


Company details

  1. Car Dealer
  2. Car Repair and Maintenance
  3. Motor Vehicle Dealer
  4. Suzuki Dealer
  5. Used Car Dealer

About Anthony Betts Motor Group

Written by the company

Established in 1999, we are main dealers for Suzuki in Hemel Hempstead. In addition we also stock around 100 RAC Approved Used Cars of all makes and models. We have become renowned for our SuperValue Used Cars dealing nationwide. We believe our job is to provide you, our customer, with all the information you need to make a really well informed decision on all aspects of your vehicle - whether you are making a new car purchase, choosing a used car, applying for finance, arranging routine servicing or booking a MOT. We recognise that, as our customer, you are the most important aspect of our business and our success depends upon our ability to provide you with outstanding levels of lifetime care, as well as excellent value for money. Our focus is on creating customer relationships through offering excellent value and great products. Retaining and building the customer experience through continued value and exceptional customer care, whilst throughout the relationship offering the personal interaction missing at many retail organisations.

href="https://www.anthonybetts.co.uk" style="box-sizing: border-box; color: rgb( 255, 255, 255); text-decoration: none; margin: 0px 10px 15px 0px; padding: 9px 25px 6px; cursor: pointer; outline: 0px; font-size: 15px; font-weight: 900; text-align: center; display: inline-block; letter-spacing: 0.5px; border: none; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-right-radius: 5px; border-bottom-left-radius: 5px; background: #013c88;" rel="nofollow noopener noreferrer">VISIT OUR WEBSITE

RAC Approved Dealership

All our Used Cars are prepared to the RAC 82 Point Approved Preparation Standard

All our Used Cars are prepared to the RAC 82 Point Approved Preparation Standard
As an RAC BuySure Dealer we were one of the first companies to meet the Chartered Trading Standards Institute's 'Used Car Code of Practice' ensuring that our customers enjoy a better quality of vehicle, prepared to an exacting standard with exceptional ongoing support. The RAC are the world’s oldest motoring organisation and have more patrols than any other motoring organisation and are often referred to as the 4th emergency service. As an RAC Approved Dealer, we offer an extensive Customer Care package with every used vehicle purchased from us, giving you reassurance and peace of mind, this includes - 82 POINT VEHICLE CHECK, RAC WARRANTY, 12 MONTHS RAC BREAKDOWN COVER, HPI CAR DATA CHECK, 12 MONTHS RAC ACCIDENT CARE and MOT AND SERVICE.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(2,326)

354 reviews in the last 12 months

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Rated 4 out of 5 stars

Anthony Betts have a great team

Anthony Betts have a great team, all on hand to help answers questions and offer advice. They made the whole trade in process seamless and did everything to make my new deal affordable.

Also want to thank Richard for the patience he showed my young son, he had a great time looking in all the show room cars !

I would highly recommend Anthony Betts and will definitely purchase from there again.

26 June 2026
Rated 5 out of 5 stars

usual good service

Collected a bit later than the prescribed time. It was a service so no reason to think anything was as it should have been. As per usual the car was clean nicely after service.

22 June 2026
Rated 5 out of 5 stars

Excellent Service

Excellent service from Ifti Khan at Anthony Betts - Hemel.
Regular contact and always prompt responses to emails/querys.
Highly recommend.

15 July 2026
Rated 5 out of 5 stars

This was the second car we have…

This was the second car we have purchased from Anthony Betts.
Both times we have dealt with Ifti, he has helped in choosing the cars and looking after the whole process.
Not great at tech so help is always good.
nothing seems too much trouble.

14 July 2026
Rated 5 out of 5 stars

New Vitara

From the time I walked in I had first class service. Directed to Mr Hobbs car sales and within a short time I had done a deal. One suzuki for another suzuki. Debbie in accounts was superb and quickly sorted out the paper work.

22 June 2026
Rated 5 out of 5 stars

while looking for a new car i was…

while looking for a new car i was helped by Ifti Khan, one of the staff at the branch. He was very polite and helpful when it come to booking a test drive and later purchasing a vehicle. The team were very friendly and offered drinks and a seating area while you wait, which really makes you feel comfortable while you’re there.

11 July 2026
Unprompted review
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Thank you for your lovely review. We’re delighted to hear that Ifti provided such polite and helpful service throughout your search for a new car, from arranging your test drive to completing your purchase.
It’s also wonderful to know that you found the rest of the team friendly and appreciated the comfortable, welcoming atmosphere in our showroom. We believe the little touches, such as offering refreshments and a relaxing place to sit, all help to make the experience as enjoyable as possible.
We’ll be sure to pass your kind comments on to Ifti and the team. Thank you for choosing Anthony Betts, and we hope you enjoy your new car for many years to come.

Rated 5 out of 5 stars

After purchasing a suzuki from a car…

After purchasing a suzuki from a car supermarket vender, and receiving a faulty car, i was nervous about buying another suzuki. From start to finish, Robert from Anthony Betts was nothing but reassuring and helpful in my purchase of a like for like suzuki. Due to the situation i was in in returning the other car, Robert was knowledgeable and helpful throughout. I have unfortunately been unlucky with my last two cats and I am really happy with my new car from Anthony Betts and the service i received. Even when i have contacted in for advice afterwards he has continued to respond and be helpful towards me. Would definitely recommend.

27 June 2026
Unprompted review
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that Robert was able to restore your confidence after what must have been a very disappointing experience with your previous vehicle.
We understand that buying another Suzuki after receiving a faulty car elsewhere would naturally make you feel nervous, so it’s wonderful to know that Robert’s knowledge, reassurance, and support helped make the process a positive one. Providing honest advice and ongoing support, even after the purchase, is exactly the level of customer care we strive to deliver.
We’re especially pleased to hear that you’re happy with your new car and that Robert has continued to be helpful whenever you’ve needed advice. We’ll be sure to pass your kind comments on to him, as he will be delighted to know how much his support was appreciated.
Thank you for your recommendation and for choosing Anthony Betts. We wish you many happy and trouble-free miles in your new Suzuki, and we look forward to welcoming you again in the future.

Rated 5 out of 5 stars

Six stars

Have always used these guys, great experiences every time. I wish I could leave a six start review

22 June 2026
Unprompted review
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Thank you so much for your wonderful review and for your continued loyalty to Anthony Betts.
We’re delighted to hear that you’ve always had great experiences with us. Comments like yours mean a great deal to the whole team, and hearing that you wish you could leave us a six-star review is the highest compliment we could ask for!
Thank you for your ongoing support. We truly appreciate your custom and look forward to welcoming you back again for many years to come.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had a fantastic experience purchasing my new car from this garage. I made the 4-hour round trip to visit them based on the excellent reviews I'd read beforehand, and I'm pleased to say they absolutely lived up to the reputation.

From the moment I called, Andrew was incredibly helpful and arranged a same-day test drive, which was a huge plus. I especially appreciated that they allowed us to take the car out unsupervised, as I much prefer being able to get a proper feel for a vehicle without any pressure.

Andrew was friendly, knowledgeable, and genuinely listened to my concerns about whether the car was the right fit for me. Rather than trying to persuade me, he answered all my questions clearly and honestly, giving me the information I needed to make an informed decision.

The whole process was smooth and efficient, with just four days from test drive to collection. Communication throughout was excellent, and there was absolutely no pressure to buy additional products or extras. Everything was explained clearly, and the decisions were left entirely up to me.

I absolutely love my new car, and so far it's been everything I was hoping for. A big thank you to Andrew for making the whole buying experience straightforward, relaxed, and enjoyable. I wouldn't hesitate to recommend this garage to anyone looking for a stress-free car buying experience.

17 June 2026
Unprompted review
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Thank you so much for taking the time to leave such a detailed and wonderful review. We’re absolutely delighted to hear that your experience with us lived up to the reputation that encouraged you to make the 4-hour round trip to visit us.
It’s fantastic to know that Andrew was able to arrange a same-day test drive and provide the friendly, knowledgeable, and honest service that helped you feel confident in your decision. We understand how important it is to have the opportunity to properly experience a vehicle, so we’re pleased that the unsupervised test drive allowed you to do just that in a relaxed, pressure-free environment.
We’re especially grateful for your comments about Andrew’s approach. Listening to customers, answering questions honestly, and helping them make the right decision for their needs is exactly the experience we aim to provide. It’s wonderful to hear that you felt supported throughout the process without any pressure or unnecessary upselling.
We’re also delighted that the journey from test drive to collection was smooth and efficient, and that our communication kept you informed every step of the way.
Most importantly, we’re thrilled to hear that you love your new car and that it has lived up to your expectations. We’ll be sure to pass your kind words on to Andrew, who will be delighted to know how much his efforts were appreciated.
Thank you again for choosing Anthony Betts and for your recommendation. We wish you many happy miles in your new car and look forward to welcoming you back in the future.

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