Anthap Reviews 896

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their freshness, delicious taste, and careful selection. Many people appreciate the variety of items, from nuts and dried fruits to traditional confections, often highlighting that the taste reminds them of homemade goods. The delivery service is frequently mentioned as swift and efficient, with orders arriving quickly and well-packaged, contributing to a positive overall experience. Reviewers also commend the excellent customer service, noting the prompt responses and willingness to address any issues. However, some customers experienced delivery issues, including delays and problems with tracking or rearranging pickups, often attributing these to the courier service. A few other people also felt that the packaging could be improved, with some items arriving mixed up or not securely wrapped. There were also occasional concerns about product consistency, such as varying saltiness in nuts or items smelling and tasting off, and in some cases, incorrect products being sent.

What people talk about most

Product

People report positive experiences with product quality, often describing items as fresh, delicious, and of... See more

Quality

Clients share positive opinions on quality, consistently praising the products as excellent, fresh, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Service

Reviewers mention positive feedback about service, often highlighting its efficiency and promptness. Many... See more

Order

Consumers generally express satisfaction with the ordering process, with many stating they will continue to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the type of company we love. They obviously take their time in choosing and featuring only high-quality foods. The nuts are extraordinary, much better than anything else out there. We've used... See more

Company replied

Rated 5 out of 5 stars

Anthap provides high-quality products, including those from Turkey and other surrounding areas. I find that I could get good one-kilo portions of dried fruits or nuts at a very reasonable price and mu... See more

Company replied

Rated 5 out of 5 stars

I’ve been a regular customer of Anhtap for years now, ordering every two to three months, and I still can’t find a single thing to criticise. Their products are consistently fresh, delicious, and... See more

Company replied

Rated 5 out of 5 stars

Excellent products as always! The delivery was vey quick and the items were securely wrapped individually. I always chose antap for traditional products to have suberb quality and to feel like home. T... See more

Company replied


Company details

  1. Nut Store
  2. Dry Fruit Store

Written by the company

Anthap UK Ltd, your number one source for Dried Fruits, Nuts, Turkish Delights, Spicy and all other Turkish Traditional and Natural Products that people enjoyed for many years. We're dedicated to giving you the very best of our products listed below, with a focus on quality, dependability, customer service and uniqueness.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

896 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

A VERY DISSATISFIED CUSTOMER

A VERY DISSATISFIED CUSTOMER
BE AWARE: To return a defective or wrong item that was sent to you, the buyer has to pay for the return postage!!

I ordered on 6/6/26 a variety of nuts from Anthap for £69.58. One of the items was “Anthap Roasted Salted JUMBO Pistachios”. I received the wrong type of pistachios. I requested a return label and if they could send me the correct product.

Firstly, Mr Turan dismissed my claim and insisted that they only sell one type of pistachios, (WRONG, according to their website). Then I was asked to send picture evidence. I forwarded the photos of the pistachios that I received which says “roasted salted pistachios” on the bag which contains tiny pistachios, a photo of JUMBO pistachios that was on their website at the time of my order which said “ROASTED SALTED JUMBO PISTACHIOS” + a copy of my invoice + order form showing ROASTED SALTED JUMBO PISTACHIOS” were ordered, NOT TINY PISTACHIOS.

After 5 emails and enough evidence to satisfy the MI5, Mr Turan reply was:
“We only sell one type of roasted salted pistachios, and the product you received is the same product we sell.
If you send the product back to us and cover the shipping cost, we will process the refund for that product.”
Mr Turan has been, unfamiliar with the products listed on their website, dismissive to discard all the evidence that was sent to him and unprofessional by repeatedly dismissing a valid claim backed by evidence.
Not only there has not been any apology for their mistake, I have also been asked to pay for the return postage of the WRONG item that they sent me!!
It is rather petty and pathetic to value a £3 return label more than retaining a regular customer? Mr Turan is definitely not an asset to the company in the customer services.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, great prompt delivery with extra care, almost just prepared front of you, so fresh and delicious.
Will continue ordering.

Thank you everyone..

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, great packaging.

1 June 2026
Anthap logo

Reply from Anthap

Dear Ozz,
Thank you for your kind feedback. We're delighted to hear that you were pleased with the quick delivery and the quality of the packaging. We truly appreciate your support and look forward to serving you again.
Warmest regards,
Anthap

Rated 5 out of 5 stars

A well deserved 5 star


We have been buying our nuts from Anthap for some time now, and every order has exceeded our expectations. The product quality is excellent, and the customer service is outstanding. Elif Hanım has been incredibly helpful in dealing with our queries, and we are very happy with Anthap overall.

I particularly recommend the pistachios, which are among the best I have ever eaten. A well-deserved 5 stars!

19 May 2026
Unprompted review
Anthap logo

Reply from Anthap

Dear Ali,
Thank you so much for your loyal support and for taking the time to share such a wonderful review! 🌟
We are absolutely delighted to hear that we have consistently exceeded your expectations with both our product quality and our service.

As for our pistachios, we have to agree with you—they are a true crowd favorite! Thank you for the well-deserved 5 stars. We look forward to preparing your next order!

Warmest regards,

Anthap 🌰💚

Rated 2 out of 5 stars

Customer communication is very poor

Customer communication is very poor. I placed an order and later found out that some products shown on the website were actually out of stock. They offered replacement products, but the items I wanted were also unavailable. When I asked for a refund, communication was confusing because different people handled different things, and sometimes there was no reply at all. One refund was even sent with the wrong amount by mistake. Another time I received different products from what I ordered. After that, instead of asking for another refund, I decided to buy something else for a future order, but again my messages were ignored. There were too many mistakes and very little proper customer support. The only positive thing is that the person preparing the boxes does a very careful and organised job. Everything was packed neatly and checked properly. I also placed a few extra orders to support the business, but unfortunately it was not worth it for me, and I will not order again.

22 May 2025
Unprompted review
Anthap logo

Reply from Anthap

Dear Ali,

Thank you for your honest feedback. We are deeply sorry for the poor communication, inventory mistakes, and refund errors you experienced. This is not the standard we aim for, and we sincerely apologize for letting you down.

Because reviews are anonymous, we cannot identify your account or order details from this post. We want to make sure any remaining refund or issue is fully resolved. Please contact us directly at info@anthap.co.uk with your order number so our team can personally assist you.

We completely understand your frustration and wish you all the best.

Sincerely,
Anthap

Rated 5 out of 5 stars

The products were fresh

The products were fresh, the service was fast and complete. Everything was great, thank you very much

3 May 2026
Unprompted review
Anthap logo

Reply from Anthap

Dear Caner,
Thank you very much for your kind feedback! We’re delighted to hear that you were satisfied with the freshness of the products and the speed and completeness of our service. Your support means a lot to us, and we look forward to serving you again soon.

Best regards,
Anthap

Rated 5 out of 5 stars

The best quality

The best quality

27 April 2026
Anthap logo

Reply from Anthap

Dear Liudmyla,
We are honored by your feedback and remain dedicated to upholding these high standards for every order you place with us.

Yours faithfully,
Anthap

Rated 5 out of 5 stars

Good quality company

Amazing products and service is fast

5 March 2026
Unprompted review
Anthap logo

Reply from Anthap

Dear H,
Thank you for your gracious feedback regarding our product range and the efficiency of our service.
We appreciate your continued support and look forward to serving you again in the near future.

Yours faithfully,
Anthap

Rated 5 out of 5 stars

Great products and excellent service

I’ve been an online customer of Anthap for a long time, and I’m always very happy with their service. Their products are always fresh, carefully selected, and excellent quality.

Shopping with them is easy and reliable, and whenever I need to contact them, I always get a quick response. Their customer service is friendly and professional.

I highly recommend Anthap for their great products and excellent service!

27 February 2026
Unprompted review
Anthap logo

Reply from Anthap

Dear Banu,
Thank you for being such a loyal customer and for sharing this wonderful feedback! We’re delighted to hear that you’ve consistently enjoyed the quality and freshness of our products, as well as the ease of shopping with us.

Your recommendation truly means a lot to us. We really appreciate your continued support and look forward to serving you again soon!
Anthap UK

Rated 5 out of 5 stars

Pretty new to Anthap

Pretty new to Anthap, 2nd purchase but finding some delicious things I like and want to try. Good quality products. Very happy with all I've received. Speedy
and prompt delivery service too, always a bonus. I'll be back.

22 April 2026
Unprompted review
Anthap logo

Reply from Anthap

Dear Eileen,
Thank you so much for your kind words and for choosing Anthap again! We're really glad to hear you're enjoying the products and discovering new favourites—that’s exactly what we hope for.

It’s also great to know the delivery met your expectations. We work hard to keep things quick and reliable.

We truly appreciate your support and look forward to your next order!
Anthap UK

Rated 5 out of 5 stars

Always good experience

Always good experience! Good Service! Quick delivery! Good quality!

22 April 2026
Unprompted review
Anthap logo

Reply from Anthap

Dear Sinem,
Thank you for your wonderful feedback! We look forward to serving you soon!
Anthap UK

Rated 1 out of 5 stars

Unacceptable delivery times,

Unacceptable delivery times,
It has been over 1 week and still waiting for delivery.
Quality products but unfortunately terrible service.
Never use this company.

20 April 2026
Unprompted review
Anthap logo

Reply from Anthap

Dear Ismail,
We sincerely apologize for the delay you experienced with your order. We understand how frustrating extended delivery times can be, and we appreciate your patience throughout the process.

We’re glad to confirm that your delivery has now been completed. Your feedback is very important to us, and we are actively working to improve our shipping and service experience to better meet our customers’ expectations.

Thank you for recognizing the quality of our products, and we hope to have the opportunity to provide you with a smoother experience in the future.

Best regards,
Anthap

Rated 5 out of 5 stars

I was impressed by the prompt service

I was impressed by the prompt service. The delivery arrived exactly on time, and the majority of the items were fresh and of high quality. I will definitely be ordering again.

18 April 2026
Unprompted review
Anthap logo

Reply from Anthap

Dear Basak,
Thank you for your wonderful feedback! We’re delighted to hear that your order arrived right on time and that you were impressed with the freshness and quality of our products. It means a lot to us that you’ll be ordering again—we look forward to serving you soon!
Anthap UK

Rated 5 out of 5 stars

Anthap is great

Anthap is great, great selection of products specially dry fruits and nuts and roast items and dry tomatos and pepper is just great.

1 April 2026
Unprompted review
Anthap logo

Reply from Anthap

Dear Sa,
Thank you for the kind words! We’re so glad you’re enjoying our selection—especially the dry fruits, nuts, roasted items, and dried tomatoes and peppers. It means a lot to hear you’re happy with the variety and quality. We appreciate your support!
Anthap UK

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