My wife and I are fully satisfied with the service of Antargaz. The refill of our propane tank has been made in a very short delay after our request and without any inconvenience in servicing our... See more
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Reasonable priced. Delivery always on time. Only 1 minus point, your chauffeur damaged each time a peace of our yard.
Company replied
All about order is perfect - trying to call the financial service afterwards is impossible - I reached always a voice mail, dropped a message and never received a call back Kr P
Company replied
We chose this distributor for facility reasons. Our gaz supply is not our main energy providor solution (localy produced electricity via solarium captors).
Company replied
Company details
- Energy Supplier
- Butane Gas Supplier
- Gas Company
- Gas Cylinders Supplier
- Industrial Gas Supplier
- Propane Supplier
About Antargaz Belgium N.V./S.A.
Written by the company
Scroll voor Nederlands
En Belgique, nous sommes leader du marché dans la distribution de propane et de butane en bouteilles et de propane en citernes à gaz. Par ailleurs, nous sommes également actifs en tant que fournisseur de LPG (autogaz). Nous avons les bonnes solutions en matière d'énergie, aussi bien pour les particuliers (eau chaude, cuisson et chauffage) que pour les professionnels (industrie, agriculture, secteur de l'hôtellerie et la restauration,...). L'énergie pour tous et partout, c'est ce que nous promettons.
In België zijn we marktleider in de verdeling van propaan en butaan in gasflessen en propaan in gastanks. Daarnaast zijn we ook actief als leverancier van LPG (autogas). Zowel voor particulieren (warm water, koken en verwarming) als professionelen (industrie, landbouw, horeca …) hebben wij de juiste energieoplossingen. Energie voor iedereen en overal, dat is wat we beloven.
Contact info
Woluwelaan 135, 1831, Diegem, Belgium
- 02 246 00 00
- info.be@antargaz.com
- antargaz.be
Obtenez 250 EUR de gaz gratuit
4.0
Great
2K reviews
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Professional
16 March 2026
Reply from Antargaz Belgium N.V./S.A.
Dank je wel voor jouw topreview. We zijn blij dat je tevreden bent met onze service. Dat appreciëren we enorm.
Stay away from Antargaz
Stay away from Antargaz, this company is a completely rip off. Once you sign with them it will cost you a fortune to finish the contract with them. They send you tones of papers for contract signature and they intentionally does not include general contract conditions where they include biggest damages fees I ever seen in any contract signed in Belgium. When asked about this they show you that they included a link to their webpage somewhere lost in the papers. Why you are not fully transparent and send that clearly as all other papers you attach?? Nevertheless you pay yearly maintenance and their maintenance happens every 10 years, so if you keep a contract for 5 years you have paid maintenance for nothing. Ask carefully about the damages fees at contract closure. The damages are bigger than keeping their tank in your yard and order no gas. They keep threaten you with invoices, even if you have a mediation folder ongoing with them (ombudsman) so in direct disrespect of the Belgian law. I'm sorry I cannot give 0 stars
3 September 2023
Unprompted review
Reply from Antargaz Belgium N.V./S.A.
We are sorry you feel our service is only worth 1 star. To clarify the situation, we ask you to report your complaint by e-mail to complaints.be@antargaz.com.
Reply from Antargaz Belgium N.V./S.A.
Thank you for that great review! We are glad that you are happy with our service.
Friendly service
The invoices are clear.
The service is quick and we have always kind and friendly people on the phone.
19 July 2022
Reply from Antargaz Belgium N.V./S.A.
Thank you for that great review! We are glad that you are happy with our service.
Efficient and trustworthy service
Came when promised, delivery man was very nice, customer service usually responds very quickly and efficiently
22 February 2022
Reply from Antargaz Belgium N.V./S.A.
Thank you for that top score and wonderful feedback. We are glad that you are satisfied with our service.
Reply from Antargaz Belgium N.V./S.A.
Merci pour cette évaluation de 4 étoiles. Nous sommes ravis que vous soyez satisfait de notre service.
Reply from Antargaz Belgium N.V./S.A.
Thank you for your 5-star score. We are glad that you are satisfied with our service.
Really like the online order…
Really like the online order possibility. Fast delivery, all good ! A+++
28 January 2022
Reply from Antargaz Belgium N.V./S.A.
Thank you for your 4-star score and wonderful feedback. We are glad that you are satisfied with our service.
Very reactive and helpful
28 January 2022
Reply from Antargaz Belgium N.V./S.A.
Thank you for your 5-star score! We are glad that you are happy with our services.
Reply from Antargaz Belgium N.V./S.A.
Thank you for your 5-star score! We are glad that you are happy with our services.
No respect of scheduled installation
No respect of scheduled installation, very poor follow up, damage to the garden when installing. Easy to join when it comes to signing the contract but not when it comes to solve a problem, had to chase them again and again.
27 January 2022
Reply from Antargaz Belgium N.V./S.A.
We understand your frustration with the recent installation. We strive to provide a smooth and respectful experience for all our customers, and it's clear that we fell short in this instance. We sincerely apologize for the inconvenience caused by the delayed installation, poor follow-up, and damage to your garden. We value your feedback and will use it to improve our processes and ensure a better experience for future customers.
Everithing is OK.
Everithing is OK.
Website efficient for ordering, email sent to indicate the day of delivery, confirmation of service and pdf bill.
27 January 2022
Reply from Antargaz Belgium N.V./S.A.
Thank you for your 5-star score! We are glad that you are happy with our services.
All about order is perfect
All about order is perfect - trying to call the financial service afterwards is impossible - I reached always a voice mail, dropped a message and never received a call back
Kr
P
27 January 2022
Reply from Antargaz Belgium N.V./S.A.
Thank you for that great score! We appreciate you making an effort to write a review. We are sorry that you had trouble getting in touch with our financial department. You probably reached us at a busy time. We can only recommend to follow up with an email and to try calling us again if you have not received any feedback within a week.
I receive this but I'm not àa customer…
I receive this but I'm not àa customer of Antargaz anymore!
And I speake franchement not english
26 January 2022
Reply from Antargaz Belgium N.V./S.A.
Lors de l'envoi de l'invitation à rédiger un avis, une erreur s'est produite. Toutes les invitations ont été envoyées en anglais. Nous nous en excusons. Ce problème technique a été rapidement résolu. Si vous n'êtes plus client chez nous, vous n'avez évidemment pas besoin de rédiger un avis. Nous sommes désolés que vous ayez tout de même voulu donner une mauvaise note.
Overall satisfaction of a small client
We chose this distributor for facility reasons. Our gaz supply is not our main energy providor solution (localy produced electricity via solarium captors).
26 January 2022
Reply from Antargaz Belgium N.V./S.A.
Thank you for that great score and feedback. We are glad that you are satisfied with our service and that the combination of gas with an alternative energy source works well for you.
Perfect service
26 January 2022
Reply from Antargaz Belgium N.V./S.A.
Thank you for your 5-star score! We are glad that you are happy with our services.
never problems
good contact for ordering,rapidity and quality of livraison( clean,secure)
26 January 2022
Reply from Antargaz Belgium N.V./S.A.
Thank you for your 5-star score! We are glad that you are happy with our services.
You don't have much choices
Despite being the only choice, or let's say barely the only one, in Belgium, Antargaz is for sure not efficient in the treatment of demand, suffers the lack of technical knoledge from their intermediate, and plays "on the sharp of the blade" with the customers informations, with the respect of the GDPR.
Therefor, I underline the effort they made when we got our installation, which wouldn't happen if I didn't use lawsuits warnings.
In the end, you have no real "sight" of what they really do with your requests, you don't know if they do their "installation control" after each tank refill. Well, basicaly, you're blind, and you have not much other choices than Antargaz or Primagaz for your private gaz use. Sad.
26 January 2022
Reply from Antargaz Belgium N.V./S.A.
Thank you for your feedback. We are sorry you believe our service is only worth 2 stars. We are a bit confused as to what you mean by lack of technical knowledge and "playing on the sharp of the blade" with our customers' information. Yes, we respect our customers' privacy and therefore do not communicate personal data to any third party. And we have all the knowledge concerning propane gas installations in house. We promise you that if we would discover an issue with your gas tank and/or installation, we would inform you immediately and urge you to take the action necessary to solve it. If you have any questions regarding your contract, deliveries or issues, do not hesitate to contact us. We are happy to help.
Reply from Antargaz Belgium N.V./S.A.
Thank you for your 5-star score! We are glad that you are happy with our services.
OK for service
26 January 2022
Reply from Antargaz Belgium N.V./S.A.
Thank you for that great score! We are glad that you are satisfied with our service.
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