Lilu helped me with onboarding. She was very helpful, knowledgeable and answered all my questions. She was thorough in going over everything. I really appreciated her suggestions for the scripts for t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hindumathi was extremely helpful! It was so nice to speak with someone who took time to look at our account. Not only were all my questions answered but she also had many excellent ideas of how we can... See more
Company replied
Each time I submit a request for script updates, I receive prompt assistance. My most recent experience was excellent. Due to company growth, multiple script changes were needed, and the Client Acco... See more
Company replied
Company details
Written by the company
24/7 receptionists for home service businesses. Answer calls day and night, capture every lead, and schedule appointments with ease. Missed calls are missed opportunities; be the contractor that always answers with AnswerForce. Plans include 24/7 live answering (weekends and holidays included), emergency dispatch, appointment scheduling, notifications, call recording, lead qualifiction, mobile and desktop app, team messaging, custom scripts, blocked callers, integrations, business phone number verified contacts and first 30 calls under 30 seconds free.
Rated Number One for a Reason
Written by the company
- Stay Open 24 Hours
- Get back to the job at hand, focus on what matters most, and let our professional live receptionists grow your business around the clock. We're rated the number one answering service for a reason!
- People, Not Bots
- We're committed to 100% human service: no AI, no bots, no phone trees, and no voicemail. Your callers will always get a human hello from our U.S.-based team.
- Everything Included
- Unlike competitors, we include everything you need in your plan. You shouldn't have to pay more for features like call recording, notifications, 24/7 coverage, appointment scheduling, and business phone numbers. Over 20 features are included free with every AnswerForce plan.
Proudly People Powered
Committed to keeping service human.
A real human will always answer your calls and chats. We believe only real people can offer the connection you need to build lasting relationships with customers.
Contact info
1033 SE Main St, 97214, Portland, United States
- 8004618520
- clientservices@answerforce.com
- answerforce.com
Keep Service Human: Free Report
4.9
Excellent
934 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AnswerForce goes far beyond a conventional answering service!
AnswerForce goes far beyond a conventional answering service. Their virtual receptionists provide comprehensive appointment management capabilities, including:
-> Scheduling new appointments directly into your calendar
-> Preventing double-bookings through real-time synchronization
-> Adhering to your company's specific scheduling rules, such as incorporating required travel time between appointments
Rescheduling and canceling existing appointments as needed
In essence, AnswerForce delivers the equivalent of a dedicated, full-time employee available 24 hours a day, 7 days a week—at a fraction of the cost of traditional staffing.
28 January 2026
Reply from AnswerForce
Thank you so much, Bonnie, for taking the time to share your feedback. We’re really glad to hear that our team has been able to support your scheduling needs so seamlessly and provide dependable coverage around the clock. We truly appreciate your trust and are grateful to support your business.
– Tabby Adams, Lead Client Account Manager
Great Customer Service!
Representative was friendly and helped to solve my issue and answer all of my questions. Great customer service!
26 January 2026
Reply from AnswerForce
Thank you so much for taking the time to share this, Dayna. We’re really glad to hear our representative was friendly, took care of your issue, and made sure all of your questions were answered. Providing clear, helpful support is exactly what we aim for, and your feedback truly means a lot to our team. We appreciate you choosing us!
- Tabby Adams, Lead Client Account Manager
Reply from AnswerForce
Thank you, Wanda, for your feedback! We’re happy to hear that Ayushi took the time to answer all of your questions and provided excellent support. We truly appreciate you recognizing her efforts and are glad she could assist you.
– Tabby Adams, Lead Client Account Manager
Operators not trained
Unfortunately, our experience with this answering service has been very poor due to a lack of basic training of the operators.
We are a cabinet showroom, and selling cabinetry is our core business. In one instance, a potential client called asking if we sell cabinetry. The operator put the caller on hold to “check,” came back after about 30 seconds, and said, “Sorry, still checking.” The caller hung up.
In another case, a potential client asked for our showroom address and was told the operator could not provide that information. That caller also hung up.
These are not complex questions — they are fundamental to our business. When callers can’t get simple, accurate answers, it directly costs us leads and damages our professional image.
Based on our experience, the operators assigned to our account were not adequately trained, and this resulted in lost opportunities. We expected a much higher level of competence for a professional answering service. We will be canceling our service with them.
20 December 2025
Reply from AnswerForce
Hello Michael,
Thank you for taking the time to share your feedback regarding your experience. We understand how important it is that your callers receive clear, confident responses, especially when they are asking fundamental questions about your business.
While we can’t speak to the specific circumstances without completing a full review, we take concerns around call handling very seriously. Our goal is always to represent our clients professionally and consistently, and feedback like yours helps us identify areas that need closer evaluation.
We are currently reviewing your account and the interactions referenced so we can better understand what occurred and determine appropriate next steps. We will be reaching out directly for follow-up on this matter.
We appreciate you bringing this to our attention and giving us the opportunity to review your experience more thoroughly.
Best regards,
Shelby Anderson
AnswerForce Operations Leader
Easy to deal with
Very easy to get ahold of someone, and they were able to do exactly as I asked without any issues.
5 January 2026
Unprompted review
Reply from AnswerForce
Thank you so much, Amber for sharing this! We’re really glad to hear that connecting with our team was easy and that we were able to take care of everything exactly as you needed. Knowing we could make the process smooth for you means a lot to us, and we appreciate you taking the time to let us know.
– Tabby Adams, Lead Client Account Manager
Hima (customer Services) was extremely…
Hima (customer Services) was extremely helpful and patient.
Even when the call was accidentally disconnected, she called back to ensure the issue was resolved.
5 January 2026
Unprompted review
Reply from AnswerForce
Thank you for sharing your feedback! We’re so pleased to hear that Hima provided patient, attentive support and took the extra step to call you back and ensure everything was fully resolved. Delivering reliable, thoughtful service is incredibly important to us, and we truly appreciate you taking the time to recognize her efforts.
– Tabby Adams, Lead Client Account Manager
Reply from AnswerForce
Thank you for your feedback, Jamie! We’re glad to hear that you found our service helpful. Supporting our clients with reliable, responsive service is important to us, and we appreciate you taking the time to share your experience.
– Tabby Adams, Lead Client Account Manager
AnswerForce provides excellent 24/7…
AnswerForce provides excellent 24/7 virtual receptionist service for our business
17 December 2025
Unprompted review
Reply from AnswerForce
We appreciate your feedback, Omar! It’s great to hear that our virtual receptionist service has met your needs and provided reliable coverage at all hours. Thank you for trusting AnswerForce to support your business — we appreciate your partnership.
– Tabby Adams, Lead Client Account Manager
Answer Force was great
Answer Force was great! They really listened to what I needed, made onboarding easy, and explained everything clearly. Everyone I worked with was super professional. Really positive experience.
12 November 2025
Unprompted review
Reply from AnswerForce
Thank you, Tan, for taking the time to share your experience. We’re glad to hear that your onboarding was smooth and that our team provided clear guidance throughout the process. Delivering thoughtful, professional support is important to us, and we appreciate your trust in AnswerForce. We look forward to continuing to support your business.
– Tabby Adams, Lead Client Account Manager
An important business partner
Answerforce has been an important part of starting up my new service business. Everything has gone smoothly and the calls are handled properly.
19 December 2025
Reply from AnswerForce
Welcome to AnswerForce, Cason! We’re thrilled to hear that your experience so far has been positive. We’re proud to partner with you and look forward to continuing to support your business as it grows.
– Tabby Adams, Lead Client Account Manager
AnswerForce has been very easy to work…
AnswerForce has been very easy to work with, great customer service, and easy to work with system. Highly recommend them!
17 December 2025
Reply from AnswerForce
Thank you for your feedback, Amanda! We’re so pleased to hear that you’ve found AnswerForce easy to work with, from our customer service to our system. We truly appreciate your recommendation and look forward to continuing to support your business.
– Tabby Adams, Lead Client Account Manager
Reply from AnswerForce
Thank you, Sarah, for your feedback! We’re so pleased to hear you’ve had such a positive experience with AnswerForce and that our answering service has met your expectations. Providing dependable, high-quality support is always our priority, and we appreciate you taking the time to share your experience.
-Tabby Adams, Lead Client Account Manager
My experience so far with AnswerForce…
My experience so far with AnswerForce has been incredible. Shanna was very thorough during the first sales call. Glenn was patient and super helpful and made our onboarding call stress-free. The support staff do amazing and professional job with answering the calls. Love the overall service. 10 stars*
8 December 2025
Reply from AnswerForce
Thank you, Rose, for sharing such wonderful feedback! We’re delighted to hear that Shanna provided a thorough and welcoming first call and that Glenn made your onboarding experience smooth and stress-free. It’s also great to know our support team has delivered the professional service you expect. We truly appreciate your enthusiasm and are grateful for your 10-star review. We look forward to supporting you as your partnership grows.
– Tabby Adams, Lead Client Account Manager
Reply from AnswerForce
Welcome to AnswerForce, Haley! We’re delighted to hear Anuja provided a great onboarding. Our team is committed to keeping that experience seamless as our partnership grows.
- Tabby Adams, Lead Client Account Manager
Great ownership of our success
Phone calls can have a lot of variability because, well, people are people.
The team is super vigilant in helping make us able to effectively handle all the variations systematically. They’re invested and take ownership of what they encounter.
5 December 2025
Reply from AnswerForce
Thank you, Fred for sharing your thoughtful feedback! We’re so pleased to hear that our team’s vigilance and ownership have helped you handle the natural variability of caller needs. Supporting your business with consistent, effective coverage is incredibly important to us. We appreciate your trust and look forward to continuing to champion your success.
– Tabby Adams, Lead Client Account Manager
The company truly seems to care about their product or services.
The company truly seems to care about getting it right. The process in comparison to others is on point. To get to a final product in a reasonable amount of time. Definitely knows their business and helpful with recommendations for scripting calls.
4 December 2025
Reply from AnswerForce
Thank you, Jared, for sharing your thoughtful feedback! We’re so glad to hear that our team’s commitment to getting things right stood out to you. Providing a smooth, timely process and offering informed recommendations—especially when it comes to scripting—is an important part of how we support our partners. We appreciate your trust and look forward to continuing to work with you.
– Tabby Adams, Lead Client Account Manager
They have done an awesome job answering…
They have done an awesome job answering calls, taking info and referring emergency calls to us when necessary. I would highly recommend them!
20 December 2024
Reply from AnswerForce
Thank you so much for your feedback! We’re thrilled to hear that our team has done an awesome job supporting your callers, capturing the information you need, and escalating emergency calls when necessary. We truly appreciate your recommendation and look forward to continuing to be a reliable partner for your business.
– Tabby Adams, Lead Client Account Manager
Nimisha is so sweet and very helpful
Nimisha is so sweet and very helpful. She was able to tweak our script exactly how we needed it. She is amazing. Thank you!!!
2 December 2025
Unprompted review
Reply from AnswerForce
Thank you, Lidia! We’re delighted to hear that Nimisha provided such friendly and helpful support. Creating personalized, attentive experiences like this is exactly what we strive for every day, and we’re so glad it made a positive impact.
– Tabby Adams, Lead Client Account Manager
Very good company to work with.
Great customer service, efficient and accurate messages
2 December 2025
Reply from AnswerForce
Thank you so much, Randy! We’re thrilled to know your experience with AnswerForce has been so positive. Our team takes great pride in providing exceptional service and support for every client.
-Tabby Adams, Lead Client Account Manager
The service provided was outstanding…
The service provided was outstanding professional, efficient, and high reliable
13 November 2025
Unprompted review
Reply from AnswerForce
Thank you, Rnady for your feedback! We’re thrilled to hear that you found our service outstanding, professional, efficient, and highly reliable. Providing dependable support and a consistently strong experience is incredibly important to us. We appreciate you sharing your experience and look forward to continuing to support your business.
– Tabby Adams, Lead Client Account Manager
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