Brian U went out of his way to make sure we were all set up during onboarding. We had an hour long call scheduled and he didn’t end the call until he verified our configuration was correct. This requi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have worked with AC for several years now and never been disappointed with their support. We have changed our business model several times and each time they have been great at helping us to set u... See more
Company replied
The AC team has been a saving grace for us, ensuring no opportunities are missed and all callers receive a human interaction. Shanna was extremely helpful in the seamless account setup and Pilly was... See more
Company replied
Even though we had a few bumps along the way, I really appreciated that Ameze took the time this morning to review everything with me via Zoom. She walked through each step to ensure we are on the... See more
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Company details
Written by the company
AnswerConnect helps business owners take back their time while capturing every opportunity. With 24/7 live answering services, you can rest assured that your customers receive 5-star support around the clock. Every call is a chance to build trust. That’s why AnswerConnect is powered by people, not bots. Our team of human receptionists are available 24/7 to represent your brand with warmth, professionalism, and care. When it comes to business growth, we’re here to help by capturing leads, scheduling appointments, forwarding calls, and handling customer inquiries with care. Customizable call-handling scripts ensure every interaction aligns with your brand’s voice. The AnswerConnect app allows users to stay updated on the go, track call activity, and respond to messages from anywhere. Whether you're a small business or a growing enterprise, we provide the support needed to streamline operations and enhance customer satisfaction. Plus, we think business should be a force for good. That’s why we plant a tree for every customer, every month. Because helping your business grow should help the planet too.
Written by the company
Contact info
AnswerConnect, 1033 SE Main St., 97214, Portland, United States
- 800-700-8888
- clientservices@answerconnect.com
- answerconnect.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Flora Roy
Flora Roy , was very helpful. Vey kind and easy to talk to. Helped with all my issues and responded quickly.
15 December 2025
Unprompted review
Reply from AnswerConnect
Thank you for taking the time to share your experience! We’re delighted to hear that Flora Roy was very helpful, kind, and easy to talk to. Providing quick responses and fully addressing your concerns is always our goal, and we’re glad Flora could support you so well.
Top Notch Customer Service
Ruth took the time to understand the update I wanted to do for our company account. By the time I had the opportunity to work with Ruth I was under the impression what I wanted couldn’t be done. However, Ruth proved me wrong and delivered our request. I recognize this wasn’t a simple ask and am very appreciative of the time and attention she spent modifying our account to reflect my requested changes.
12 December 2025
Reply from AnswerConnect
Thank you for taking the time to share this thoughtful review! We’re thrilled to hear about your positive experience working with Ruth. We’ll be sure to pass along your kind words to her. We sincerely appreciate your trust in us and look forward to continuing to support your account in the future!
Great Customer Service
Even though we had a few bumps along the way, I really appreciated that Ameze took the time this morning to review everything with me via Zoom. She walked through each step to ensure we are on the correct path and that all the information for each property is accurate and organized. Her support and willingness to make sure everything flows properly has been extremely helpful.
We’ll also see how things roll out once the calls start coming in after these changes have been implemented with the call center.
Thank you, Ameze!
9 December 2025
Reply from AnswerConnect
Hello Teresa,
Thank you so much for your kind review. We’re delighted that Ameze was able to walk you through everything and ensure the information was clear and well-organized. We truly appreciate your patience and trust as we worked through the challenges, and look forward to seeing how things progress once the calls start coming in. We’re always here to support you. Thank you again for your trust!
Best regards,
Shilpa Chandan
Lead Client Account Manager
Swathi was great
Swathi was great! She did a fantastic job on guiding me through the new system and answered all of my questions efficiently!
9 December 2025
Reply from AnswerConnect
Hi Christy,
Thank you for your kind feedback. I’m very glad to hear that Swathi was able to assist you and address all of your questions. We appreciate you taking the time to share your experience and look forward to working with you again soon.
Zack Flores
Lead Client Account Manager
Good service
Good service. I called looking to change a lot about how our answering service is set up and I ended up speaking to Dariel for nearly an hour. He was great. Very good on the phone, very helpful. We got everything done.
5 December 2025
Reply from AnswerConnect
Thank you for sharing your experience! We're happy to hear that Dariel was able to assist you and help get everything set up the way you needed. We’re committed to making our interactions as smooth as possible, and we are please we met your expectations!
Swathi was very informative and did a…
Swathi was very informative and did a great job helping with the setup of the account. She is a value to your company.
4 December 2025
Reply from AnswerConnect
Hello Marc
We are so pleased to hear about your experience with Swathi! We’re glad she could make your account setup smooth, informative, and helpful. Thank you for sharing your feedback. We truly appreciate it!
Shilpa Chandan
Lead Client Account Manager
Ameze is great!
Ameze is attentive and quick thinker. She has been so helpful in coming out with solutions to our unique office set up.
4 December 2025
Reply from AnswerConnect
Hi,
Thank you for your kind words. We’re pleased to hear that Ameze was attentive and helpful. We appreciate you taking the time to share your feedback and look forward to the opportunity to work with you again in the future.
Zack Flores
Lead Client Account Manager
The tech worked with me to set up based…
The tech worked with me to set up based on my requests.
2 December 2025
Reply from AnswerConnect
Thank you Sheldon,
I am pleased to hear that your setup experience was exceptional and that our team member was able to fulfill your requirements successfully. We sincerely appreciate your feedback and look forward to continuing our partnership.
Kind regards,
Julio Villegas
Lead Client Account Manager
Very good communication and response…
Very good communication and response time.
1 November 2025
Unprompted review
Reply from AnswerConnect
Thank you, Tyler. We are glad to hear that the communication and response time met your expectations. We appreciate you taking a moment to share your experience.
Heather, Lead Client Account Manager
Technician was super helpful and…
Technician was super helpful and informative. Gave me all the time that I needed to understand the scheduling component and how it can be incorporated into our workflow.
19 November 2025
Reply from AnswerConnect
Thank you, Aamir! We’re glad to hear that the support you received was helpful and informative. It’s great knowing you had the time you needed to understand the scheduling features and how to make them work for you. Your feedback means a lot to us.
Heather, Lead Client Account Manager
Support Hero Spotlight: Hindumathi 🌟🌟🌟🌟🌟
Today's support call was next-level: • Collaborative problem-solving • Precise data extraction (CSV, VLookup, Pivot) • Consistently positive attitude • Laser-focused on resolution. Hindumathi turned complex data into clear insights. This was exceptional customer support in action! 💯 Thank you!
1 December 2025
Unprompted review
Reply from AnswerConnect
Wow—thank you for this amazing review! We love hearing that the support you received was not only effective but exceptional. We're grateful for your appreciation and glad we could help achieve a great outcome!
David - Lead Client Account Manager
Been using Answer Connect for a couple…
Been using Answer Connect for a couple of months now, and they have been very helpful. Ironed out any issues that we've had, and overall a very good service. I spoke to Hima today, and she was particularly helpful about the holiday period and updating the script.
1 December 2025
Unprompted review
Reply from AnswerConnect
Toby, Thank you for your kind words. We are pleased to know that you are satisfied with our service and the interactions you have had. We will pass this information along to Hima and the team! We look forward to continued support for your callers!
AnswerConnect was reliable and easy to…
AnswerConnect was reliable and easy to work with, their team answered calls quickly and professionally. It made managing customer inquiries much smoother.
20 November 2025
Unprompted review
Reply from AnswerConnect
Thank you for sharing your experience! We’re thrilled to hear that our team’s reliability and quick, professional support makes managing customer inquiries smoother. We appreciate your feedback!
I worked with Flora Roy and she…
I worked with Flora Roy and she provided great service.
25 November 2025
Reply from AnswerConnect
Thank you for sharing this, and we are so glad to hear that Flora provided great service during your experience. We’ll be sure she sees your kind words. We appreciate you taking the time to leave a review.
Heather, Lead Client Account Manager
Your representative was very thorough
Your representative was very thorough, and stayed in the phone to ensure that everything was correct. She was very patient.
25 November 2025
Reply from AnswerConnect
Hi Gina,
Thank you so much for sharing your feedback. I’m very pleased to hear that your experience with us was positive and thorough. We truly appreciate you taking the time to let us know how we’re doing, and we look forward to the opportunity to continue supporting you soon.
Zack Flores
Lead Client Account Manager
Outstanding Support From Tracy, Ruth, and Especially Gabrielle
We recently needed to set up a new sub-account and a customized script for our preferred customer support line at AnswerConnect, and the experience was exceptional from start to finish.
Tracy and Ruth were both helpful and responsive, but I want to especially recognize Gabrielle Scilley, our Client Account Manager.
Gabrielle went above and beyond at every step, incredibly knowledgeable, patient, and proactive. She understood exactly what we were trying to achieve and made sure every detail was handled correctly. Her communication was outstanding, her follow-through was flawless, and she made what could have been a complicated process feel smooth and effortless.
It’s rare these days to find support teams that combine technical competence with genuine care for the customer experience, and AnswerConnect absolutely delivered.
Because of the professionalism and dedication of Gabrielle, Tracy, and Ruth, we now have a support setup we’re truly confident in.
Highly recommended!
21 November 2025
Unprompted review
Reply from AnswerConnect
Thank you for your feedback, John. We sincerely appreciate you taking the time to share your experience. Our Client Account Managers take great pride in delivering exceptional service, and it is wonderful to hear that Tracy, Ruth, and Gabrielle exceeded your expectations. I will be sure to share your kind words with them. We value your partnership and look forward to continuing to support you in the future.
Zack Flores
Lead Client Account Manager
I had a video call with Derek Stimson
I had a video call with Derek Stimson earlier and he was knowledgeable and helped me throughout the entire script. He was able to give me great insight into the script and how the work flow/process goes from the first initial call to when the information is sent to me. Thank you Derek, you guys have a great employee working for you.
21 November 2025
Unprompted review
Reply from AnswerConnect
Hi Anthony!
Thank you for taking the time to share your feedback. We’re glad to hear that Derek was able to support you and provide clarity throughout the entire process. We strive to deliver a helpful and seamless experience, and it’s wonderful to know Derek made a positive impression. I’ll be sure to share your kind words with him. We appreciate you choosing us and are always here if you need anything further.
David - Lead Client Account Manager
Helped Us Spend Our Money Wisely
I contacted Answer Connect via chat to reduce our monthly invoice since we were not approaching the number of minutes in our plan. The representative reviewed our file and went to talk with the team about options. In a few hours, Flora Roy, the representative, called with a plan that was created for us which matched our needs. She was very professional and willing to go the extra mile to ensure that we were spending our money wisely.
21 November 2025
Reply from AnswerConnect
Hello Tori,
Thank you for sharing your experience with us. We’re pleased to hear that Flora was able to review your account thoroughly and present a plan that better fits your needs. We appreciate your feedback and your trust in our team. If there’s anything else we can assist you with, please don’t hesitate to reach out.
David - Lead Client Account Manager
Ruth was absolutely a delight to work…
Ruth was absolutely a delight to work with. She was knowledgable and guiding us towards using the tool to its best abilities.
Highly recommend Answer Connect
21 November 2025
Reply from AnswerConnect
Hi Gaurav!
We’re delighted to hear that Ruth provided such knowledgeable and helpful support and that she was able to guide you in making the most of our tools. We truly appreciate your recommendation and your trust in our team. If you ever need further assistance, we’re always here to help.
David - Lead Client Account Manager
Excellent Service and Staff
Tracy was an expert and very professional in providing the service we needed. She answered all of our questions, and the few things she was unsure about, she was sure she would get an answer for us. The service is easy to use and provides all the facets we need to satisfy our clients. The transparency and clarity that the service provides are exceptional.
14 November 2025
Reply from AnswerConnect
Hey Andrew!
Thank you for taking the time to share your experience. We’re thrilled to hear that Tracy provided a wonderful experience! It’s great to know that you’re finding the service easy to use and that the transparency and clarity meet your needs. We truly appreciate your feedback and your trust in our team. If there’s anything more we can assist you with, we’re always here to help.
David - Lead Client Account Manager
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