AnswerConnect UK Reviews 203

Great service with professional and attentive contact centre. We were more than happy to recommend the service

Excellent-- member for 6 years now and App is very useful! efficient service and has dramatically improved over the last few years especially x

Good Vibe
I enjoyed working with Answernet on a trial to see if their service would work for me. Laurence was fantastic and patient with the setup and looking at solutions when we hit some challenges. Credit to the team and wishing her and the team great success.

Super team, 100% responsive. Always ready to help the client.

I had a great experience with Robert Styles and he went through the full process with me. I was then sent to my account manager Irfan and he was also great, supportive and knowledgeable on the system. So far this has been a great service and we are happy to be a customer

Always responsive, very helpful. Easy to get a hold of by email/phone. Professional at every turn. Keen to help you get things the way you like them - in 4 years I have honestly never had a single problem with AC, which is really quite remarkable when you think about it. Running a healthcare practice is quite involved when it comes to admin/PA/receptionists and AC have really made things a lot easier. I would highly recommend, keep up the good work and thank you again.

We use answerconnect all the time. Very professional and efficient.
Their support is amazing, we just needed to change our script and Shruti made it effortless.

I have used Answer connect since starting my company back in 2016. This has to be one of the best decisions Ive made, a simple but effective seamless system on answering my clients calls. The team at AnswerConnect are attentive and go the extra mile to ensure my service is maintained and streamlined. An added bonus is that I have saved vast amounts of money, they answer 24/7 and send you messages with details of the clients who have called you.

I've been using answer connect for my small business for a few months now. They set my account up very quickly and was immediately on hand with any queries I had. I'm paying around half what I was with my previous answer phone providers and the service is so much more professional. I just wished I had moved over years ago.

We've had a great experience with AnswerConnect here at Belvoir Brighton - it was a quick and easy setup process and there was always someone to hand if we ever had questions or wanted things changed. There is also some good features which we make use of daily

I have always found the call handlers to be very helpful and polite, especially on the occasions I have had to amend our company details with them - today's experience took a little longer than normal, as I had several changes to make, but I am confident that these changes will have been put in place satisfactorily. Thank you for providing us with a reliable back-up service.

This is an excellent service, with efficient operating/answering staff, a user-friendly web interface and helpful customer service - Good value for money

Friendly and supportive staff. The demonstration was really easy and the lady was very patient as I was having technical difficulties. They offer amazing features on all packages which have proven to be useful for us even when we thought we didn’t need them. Amazing all around and can’t recommend them enough.

Easy to get a hold of and no issues with quickly doing what I needed them to.

Using AnswerConnect was easy and straightforward. Customer service was quick to respond and they helped with any queries and changes we had to ‘scripts’. They had a professional manner when answering calls and we had confidence that part of our business was in good hands. The portal is great to look back at messages if needed as well as setting ‘out of office’ and ‘closed’ days such as bank holidays and holiday periods when their service continues.

Happy to recommend AnswerConnect to anyone looking for an answering service.

Very easy company to do business with, friendly people and a really efficient service. I have found them always responsive and ready to help, and would wholeheartedly reccomend them

Great service and will highly recommend this company. Shruti and her team are professional and always happy to help.

Overall I would say AnswerConnect has been a 4* experience, does what it says on the tin really. I would appreciate direct access to the agent portal so I can edit my scripts and work on them without an agent. I know what I am doing at this point, using an agent slows me down more than anything.

Shruti who asked me for this review was excellent.

I really can't praise these guys enough for the excellent service that they've provided to me over the past two years. Engaging them has been an absolute game-changer for the three small businesses for which I use them. It has freed me up to run the businesses as I want and means that on the rare occasions that I can take some time off I can do just that - I simply use their app to book myself as out and they take care of things for me. Calls are answered very professionally and customers often complement me on 'my staff', thinking that they work in adjacent offices.

Answer Connect have been a tremendous help for our small business (we use their live call answering - 'virtual receptionist' service). Their team have made the set up process really smooth and easy. The calls are answered in a very professional manner (we've not had a bad word from our customers) and the online account makes it super easy to access the recordings if needed. Since joining we have saved money and had much less stress. If we knew it was this easy we would have joined earlier. Would happily recommend!