anotherfox.com Reviews 30

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, most reviewers were let down by their experience overall. Many customers reported not receiving their orders, despite payments being processed. Reviewers also consistently highlighted a complete lack of communication from the company, with emails, WhatsApp messages, and Instagram inquiries going unanswered. This often led to customers pursuing chargebacks through their banks or payment providers to recover their money, as refunds were not issued by the company. However, some people mentioned that they had previously ordered from the company without issues and appreciated the quality of the products. A few other people also felt that the promotional emails were misleading, suggesting new sales when existing orders were not being fulfilled.

What people talk about most

Order

Customers consistently note negative experiences with order fulfillment, with many reporting that items... See more

Customer communications

Consumers express significant frustration with the lack of communication, reporting no replies to emails,... See more

Product

People report ambiguous experiences with product, with many customers expressing significant disappointment... See more

Refund

Users describe negative interactions with refund, with many reporting difficulties in getting their money... See more

Payment

Customers reported issues with payment processing, where funds were debited but orders were not fulfilled.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Please do not buy from here! Bought items & payment went through, item's never arrived. Patiently waited about 2-3 weeks as it did say please give them time during their sale period. But after 1 mon... See more

Rated 1 out of 5 stars

I have previously ordered from Another Fox in the past with no issues; however, my order from June still has not been received! I have contacted them multiple times via their email and also throug... See more

Rated 1 out of 5 stars

0 Stars – Awful Company Like many others here, I purchased an item and waited for it to arrive—unfortunately, it was never dispatched. I never received a confirmation or tracking email. I’ve tried co... See more

Rated 1 out of 5 stars

Posted a review back in August about how my items never arrived and I done a charge back in the beginning of September and luckily got my money back from my bank … anyways been living happily until... See more


Company details


Contact info

1.5

Bad

TrustScore 1.5 out of 5

30 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

If I could give zero stars I would!!

If I could give zero stars I would!!
Failed to ship order made beginning of august. Like everyone else it seems, money was taken from my account but the order was not fulfilled. No reply to emails, WhatsApp and Instagram. No update on shipping. Effectively they are just stealing money. In the end I could see it going nowhere so asked for a refund through my bank which thankfully they did. Wish I had read the reviews first before placing an order!

6 September 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish…

Similarly to other reviews I purchased an item which has not turned up, and my emails have been ignored by the business.

7 August 2025
Unprompted review
Rated 1 out of 5 stars

Do not order!

Like so many others here I placed an order which never arrived. Tried contacting the company and heard nothing so managed to claim back the money through my bank. Terrible!

14 May 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order with another fox and…

I placed an order with another fox and am still waiting for it to arrive. I’ve emailed the company multiple times and have not received a single reply.

After looking on here I’ve found many other customers reporting the same experience, which raises serious concerns about the legitimacy of this business.

I will be contacting Citizens Advice and reporting this to the relevant authorities. I strongly recommend avoiding this company until they can demonstrate they fulfil orders and communicate with their customers

11 August 2025
Unprompted review
Rated 1 out of 5 stars

do not buy

Please do not buy from here! Bought items & payment went through, item's never arrived. Patiently waited about 2-3 weeks as it did say please give them time during their sale period. But after 1 month of chasing through instagram, email & whatsapp I ended up doing a chargeback with my bank.

I could also see the profile picture for the company on whatsapp had changed so was literally being ignored...

17 June 2025
Unprompted review
Rated 1 out of 5 stars

Payment made over a month ago and no…

Payment made over a month ago and no items received. I have tried to make contact via email and instagram and have been ignored.
Reported to my bank and will report to other relevant places!
Don't use this company!

17 June 2025
Unprompted review

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