Ankorstore Reviews 

3,118
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

We've discovered Ankorstore almost 2 years ago and it has been a great experience. Our lifestyle flower shop is a small boutique that sells lovely little treats alongside flowers so for us Ankorstor... See more

Rated 1 out of 5 stars

I paid €1,073.04 by SEPA transfer on 10 June 2026 for two orders that were later cancelled by Ankorstore. Over two months later, I still have no refund and no goods. Since 10 June I have sent 6 fo... See more

Company replied

Rated 5 out of 5 stars

I have been selling through Ankorstore for 18 months now and I'm very happy with how they have supported me and helped me to grow my business. I have a dedicated Brand Manager who I feel is always hap... See more

Company replied

Rated 5 out of 5 stars

Ankorstore has been my platform of choice since day one of our retail business. With a vast list of European suppliers, it helped us create the assortment, in an easy-to-manage way through the platfor... See more

Company details

  1. Wholesaler

Written by the company

Ankorstore is changing the way independent wholesalers do business. Ankorstore was founded by entrepreneurs for entrepreneurs and is a partner to more than 300,000 retailers, florists, coffee-shops and other concept-stores across Europe. The Ankorstore marketplace offers a product catalogue of over 30,000 European brands to retailers who want to offer their customers a differentiated shopping experience and new products at best conditions.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(3,118)

210 reviews in the last 12 months

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Rated 5 out of 5 stars

Ankorstore are Awesome

Ankorstore have suggested several great stores and outlets to me to possibly purchase from for my business. Due to this I have made some very successful purchases for my shop.
The contact and information from them is great. They keep you so updated with your orders progress and do not pay the seller until you have received your goods and are pleased with them. You then let them know and the seller is then paid.
I will certainly recommend them to everybody and certainly continue to use them myself.

13 September 2022
Rated 1 out of 5 stars

Poor customer support

I have used Ankorstore several times and used to love it. All of a sudden I had to pay in advance instead of the 30-days I used to choose before. I asked why and first I got the answer that the reason was because I am located in Sweden, the next time I got accused of not have been paying on time (which is not correct). I asked which invoice the accusation was regarding, but the customer simply answered that they could not help me with that information... Poor customer support is a very efficient way to loose a customer!

14 September 2022
Unprompted review
Rated 1 out of 5 stars

DON’T USE ! - Appalling company & Customer Service

DON’T USE !
Received an order that was damaged - refusing to cancel the invoice and has credited my account !
Making me pay an invoice for damaged goods !
Customer service is shocking they have no answers so they cut your emails off and tell you to start the message process again !
I won’t be using ankorstore again !
I told them this and they won’t cancel the invoice, had to speak to citizens advice who told me to cancel the payment card so they can’t take payment !
Horrible people and company and the orders I’ve received have all been damaged - BEWARE !

5 September 2022
Unprompted review
Rated 1 out of 5 stars

My order gets cancelled because they…

My order gets cancelled because they cant validate me? I have a webshop, cbr number and EORI number. Seems like they wont let customers use their campaign promo code. I have contacted the brands I wont to work with without ankorstores involvement now, because of it. Very poor service and seems like they want to scam. Also the money has been withdrawn from my bank account? Why do they draw the money before they know if they can validate? Cannot recommend ankorstore. Use Faire, they Are SO much better

2 September 2022
Unprompted review
Rated 4 out of 5 stars

Ankorstore is a fabulous idea and set…

Ankorstore is a fabulous idea and set up and executed almost to perfection, thanks to its open communication between buyer and seller and their own support and backend tools make it a great experience. I didn't give 5 *'s though because I think the product search facility could be better or more levels for each category. Eg. material types, season, colours, styles etc. Apart from this it's very intuitive, transparent and organised - an easy way to find great products for sure!

31 August 2022
Ankorstore logo

Reply from Ankorstore

Many thanks for your feedbacks Sarah!

Rated 5 out of 5 stars

Good all round experience

Good all round experience - very helpful and easy to do business with

30 August 2022
Ankorstore logo

Reply from Ankorstore

Many thanks for your feedbacks Kate!

Rated 1 out of 5 stars

Disappointing service

Poor communication, brands not providing delivery information. Orders cancelled by finance despite paying proforma and customer service having no contact.
Worst food and drink supplier I’ve used

10 August 2022
Ankorstore logo

Reply from Ankorstore

Hi Tom,

Thanks for taking the time to leave us a review.

We're sorry to hear of your experience with Ankorstore.

We appreciate all comments, good and bad, and we're constantly looking for ways to improve our platform for our brands and retailers.

Your comments will be passed on to the appropriate teams who will use this feedback to improve the experience for our users.

Thanks,
Ankorstore

Rated 5 out of 5 stars

Simple et efficace.

25 August 2022
Ankorstore logo

Reply from Ankorstore

Bonjour Meline,
Nous vous remercions pour votre retour positif. Nous allons le communique à nos équipes.
Nous vous souhaitons une très bonne journée.

Rated 2 out of 5 stars

Ankor store contact

If you buy goods from ankor store that should be my point of contact I don’t expect to be told to contact the brand as if that’s the case I may as well buy direct from the brand ?

19 August 2022
Rated 5 out of 5 stars

I have been a Ankorstore customer for a…

I have been a Ankorstore customer for a long time already and I am now placing almost all my shop orders with them. Amazing customer service always ready to help! And great benefits with their loyalty program. Thank you!

8 August 2022
Rated 1 out of 5 stars

Unfortunately

Unfortunately, it seems that I have been cheated by one of your brands. I received the goods on Monday 1st August and yesterday I found out that the goods were not genuine.

The brand claimed that the jewellery should have been produced here in Denmark by a Danish jewellery designer. I found the goods on a Chinese site called Pandahall.com for 20% of the price. Everything your brand says is a lie. I wrote to you because I want to return the products, but I cannot be allowed to do so. You claim it is too late and that I should contact the brand. I've tried that, but of course, the brand won't admit that it's fake.
Is it true that there is no help available from you when the order has gone wrong like this?

3 August 2022
Unprompted review
Rated 1 out of 5 stars

BS platform

After Orderchamp, Faire, Mercavus, yet another scraping company who believe they are the solution to the marketplace.
They produce nothing, develop nothing and are scraping money of margins that only end up at the far end of people who actually make the product.
Unclear invoices that never mention the original company where you ordered, communicate in French.
Difficult to get rid of their spam.
As you understand I'm not a fan.
After Uber, AirBNB, Gorillas, more platform bs that makes only the stockholders rich and cripples the economy.
I hope they all go bankrupt.

30 July 2022
Unprompted review
Rated 1 out of 5 stars

Placed an order which never arrived

Placed an order which never arrived, wasted time and money, trying to get a refund.

27 July 2022
Unprompted review
Ankorstore logo

Reply from Ankorstore

Hi there,

Thanks for taking the time to leave us a review.

We're sorry to hear about your experience.

In order for us to look into this for you, could you please reply to our direct message with a few more details about your account and your issue? Please provide the email address associated with your account and the order number. Once we have this information, a member of our support team will be in touch as soon as possible.

Thanks,
Ankorstore

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