Animegami Store Reviews 

This place is nothing but a scam they take your money, deliver nothing and ignore all attempts to contact them for a refund.

I ordered from here months ago and in that time I've seen the products ordered go in and out of stock on their website and received nothing, I've contacted them several times and each attempt has gone completely ignored including the last one where I requested a refund leaving me no other option but to get my money back through my bank.

No item and no communication, waiting for paypal resolution.

I ordered a figure IN STOCK back in May 24th, and up to this day its status remains "Unfulfilled". The description stated "Delivery up to 15 business days", and yet its been over a month and no figure... Im from Portugal, and their warehouse is in Portugal, so I don't understand why it's taking such a long time... I opened a ticket and all I got was a bot message. At this point I just want my money back.. Rather buy from other places!

As other reviewers have said, no communication whatsoever about my order AGEU3560, many emails and no response. Almost one and half months and nothing. Avoid this website, clearly something not good is going on.

Edit: if the situation changes with a reimbursement or the items arrive i’ll take this post down

Been 2 months now since I sent a statue back with a defect, because of this I wanted to cancel another order, and its been radio silence now for a month and a half. No statue... No replacement... So sent an email to cancel for a refund nothing... tried ringing... wont answer... tried emailing other emails... wont answer... tried teh CEO on facebook and nothing...

Started filing for a charge back.

A few years ago these guys were great, now shocking- been chasing multiple orders some of which are from 2020, fobbed off for months with vague emails about delays and now they just ignore any contact. Shocking service and just thievery at this point.

Hello,
I've been using Animegami for roughly half a year now, and so far I haven't had any issues with my orders. the packaging is solid, the products are 100% original and arrive in good condition.
However, it does take a while to reach your home. The website does inform you that it takes at least 15 working days, meaning, at least three weeks of wait for in stock products. the wait might prolong if you order more than one item though. You just need to be patient.
I can't speak for pre-orders yet, as I've only recently placed one and the release date has yet to come but once i receive the product I will leave a new review about my experience.
but so far the experience has been positive and I hope it will keep being so for a long time.

Paid for Order AGUK32047 in November for a Master Asia statue, which still says on its product page "Expected November 2022". Have heard nothing more about the order which is still unfulfilled and all attempts by me to contact Customer support have been ignored.

Avoid this company, they used to be decent with orders as i've bought from them before successfully but now it just seems that they're scamming everyone.

Will update review if anything changes.
Sent an email asking if there is any form of update around 4/5 days of writing this review.

Order AGUK29924 delayed couple times for some months. Delays happen I understand.
Now it's "In route to our warehouse" since May. Some other products are listed as "Available" or even "In Stock" (Like the one I ordered) but once you open the product page is says "In route to our warehouse".
Given the other similar reviews it'd be best to hold off ordering from this site for the time being unless changes happen.

Pre order a figure in February.
Since then been fogged off with excuse after excuse of dispatch dates. They take an eternity to respond to emails, even then lucky if you get a response. Finally asked for a full refund. Yet again excuses were made, and now don't even respond. Dont bother with this company, you will be very lucky if you get your order. Avoid this company!
I still haven't had my refund and its now July. Shocking company!

DO NOT BUY FROM THIS COMPANY AS THEY ARE A SCAM. NO CUSTOMER SERVICE. NO ITEMS. NO REFUNDS. IF THERE WAS A ZERO STAR I WOULD RATE THEM ZERO.

Cannot recommend this company. Take money but don’t deliver the items. Website still up accepting orders. They ignore all contact methods and admins/owners have closed their social media accounts.
I ask again - Please, cancel and action refund for my Animegami orders no. AGUK33040 and AGUK33581. I Will adjust review if I receive a satisfactory conclusion to my complaints

I pre-ordered the Endgame Iron Man Battle Damaged 1/6 Figure on the 17th June, 2021 at the cost of near £500.

Incredibly, I still don't have it.

To make matters worse, it's not the only order.

Pre-ordered an item in July 2022, it was supposed to release in November, but November came and went with no updates or anything… I know pre-order items can often get delayed so I waited a little while to email them, and all I got was pretty much “Sorry we’re having warehouse issues”. A few more months pass, and I email them again, only to get the same response. Currently trying to get a refund as it’s been a whole year, with no updates on my item at all

I like many of these other customers appear to be victims of a business that has gone under. I have been trying for 3 weeks to get a response to pre-orders I placed in December 2022. "I keep getting the automated response that they are too busy to reply" in this 3 wk period. I started to become concerned when it looked like some of the figures I ordered were now available, but I haven't received them from this company. No business is too busy to respond unless they have something to hide.

If I could give this company 0 stars I would!! Ordered a product in JANUARY 2022 and it still has not materialised. Fed a load of rubbish from them if it’s arriving on this date / that date / other date and NOTHING. Apparently can’t have a refund as it was a pre-order, now going to be taking them to the small claims court to recover my money. AWFUL company - AVOID AVOID AVOID!!!!

I eventually received my orders and still managed to get the full refund for 3 pre orders. I was lucky enough but most people will likely never see their orders or money back. The European site is down for quite some time now and most of the staff as gone AWOL. It's a shame what they did and I hope they can be brought to justice and refund all people.
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They stopped responding, my orders are to be seen after 2 months of waiting and i fear that they are about to run away with all the money they can get. The site is still up and running and they are taking people's money, but as everybody can see with the latest comments here, nobody is getting what they've payed for.
Still waiting for my orders AGEU2783 and AGEU3451.
Will open dispute with the bank and with the local authorities to report this completely abusive theft.

I preorder a very expensive Critical Role Vax’ildan statue from this company and the preorder date was pushed back on several occasions. I understand it’s from overseas so there are difficulties however i unfortunately am no longer interested in waiting.
Due to this, I emailed the company requesting a refund but have spent the last month going back and forward, being ignored, being told to wait for a response and then never getting one.
Don’t order from this company as they clearly have no care for their customers and just waste your time.

I don't normally leave reviews but waiting over a month to cancel an order and process a refund is outrageous.

Initially sent an email to support asking to cancel an order on the 16th May, 3 days later i sent a followup email asking to cancel 2 additional orders due to some financial difficulties.

Since my initial email on the 16th May I've had two email responses since, one asking for a reason and another (11 days later) asking how the refund should be sent and this was over 2 and a half weeks ago now since the last communication.

I'm done wanting to do business with this company now so I sent another followup email on the 21st asking to cancel all my open orders and if this has not been acknowledged/processed by the 30th June then I'm going to start claiming money back through my credit card provider.

If animegami actually see this and want to do something about it then please cancel and refund the following order numbers...
AGUK34490
AGUK31791
AGUK32918
AGUK34491

My partner and I have ordered a few times from here since 2020. At the start, "in stock" items and pre-orders would come promptly and when stated. I don't know if they've over-expanded as a company or something, because the last couple of years involved orders coming months (one even over a year) late, with little communication and endless emails to track items down. Even one order for an item that was allegedly "ready to ship" took 3 months to arrive (instead of the alleged 2 working days). Looking at other reviews, I wouldn't bother ordering from them anymore, there are enough other shops selling the same stuff these days.