Anglo Pacific - Mark and Dipac Parmer we particularly helpful in quoting for and arranging shipment of furniture from the UK to New Zealand at very short notice. In particular they clearly explained t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The experience was easy from start to finish including great advice and prompt replies from Dipak. On the day Erich and Szabi were friendly and highly efficient. They took care to wrap everything care... See more
Company replied
Dominic was really great responding quickly to my query, turning the move around very quickly and finding a solution to me not knowing an exact address that my furniture would be sent to. Dipak was h... See more
Company replied
We’ve used Anglo Pacific twice now for international moves (once in 2016 and then again in 2025) and the service has been excellent. Dipak and Dominic were very professional, knowledgeable and friendl... See more
Company replied
Company details
Written by the company
Anglo Pacific commenced trading in 1978 and has become one of the UK's largest independent international mover. As we've been in the business for over 40 years we have delivered more than half a million consignments of personal & household effects worldwide, exactly as promised. We employ around 50 staff at secure HM Revenue & Customs approved premises in London with branches in Manchester and Glasgow to cover the entire UK. At Anglo Pacific we thrive on repeat business and personal recommendations and therefore have a vested interest in everything being completed to our customers' total satisfaction.
Trusted International Removals & Shipping Company
Written by the company
- Baggage Shipping
- Anglo Pacific commenced trading with youthful entrepreneurial spirit and drive in 1978 as a specialist shipper of personal effects for London's young Antipodean community. The company arranges door-to-door shipment of owner packed goods by sea, air or road worldwide and, to this day, remains the market leader in this specialist field.
- International Removals
- Anglo Pacific is one of the largest international movers in Europe and recommended by all the leading visa agencies throughout the UK. Nothing is too small, too large, too complex or too much trouble. From the outset, everything is planned - from packing, collection and shipping, to final delivery and unpacking at destination - for migrants, returning foreign nationals, diplomatic staff & corporate personnel on secondment. Our packers are fully trained to BAR Export Packing Skills Level 2, the highest industry award, and utilise only the finest quality materials available. We also offer worldwide inbound services for customers relocating to the UK and continental Europe.
- Trade Shipping
- Our Trade Division offers full and part load container services to numerous worldwide destinations. Removal companies throughout the UK seek our assistance and expertise to dispatch their international shipments.
- Fine Art Shipping
- Our Fine Art Division specialises in the packaging and international transport of antique and reproduction furniture, traditional & contemporary works of art, sculptures and items of architectural merit. Our client base includes leading antique dealers and bespoke furniture makers such as David Linley Furniture. Anglo Pacific is also contracted by interior designers and antique dealers from around the globe, and handle shipments from a single item to the entire installation of a hotel with care and precision.
- Car Shipping
- Classic or convertible, motorbike or scooter, caravan or boat, whatever your chosen mode of transport you won’t want to leave your precious cargo behind when you relocate and with Anglo Pacific you don’t need to. Each year we handle thousands of individual shipments and work to internationally recognized quality standards to ensure that your wheels (or craft) arrive in tiptop condition.
Contact info
Anglo House, Drury Way, NW10 0HZ, London, United Kingdom
- 0800 633 5445
- customerservice@anglopacific.co.uk
- anglopacific.co.uk
4.0
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 46% of negative reviews
Typically replies within 24 hours
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Transportation of goods
The staff were very helpful in assessing the goods online and then supporting us with every step of the process.
We transported a container load from Scotland to Australia with only one small breakage.
2 March 2026
Unprompted review
Reply from Anglo Pacific International Limited
It is very pleasing to read your kind words about the staff involved with your move. We are glad to learn that your experience with Anglo Pacific has been second to none, and we will gladly pass on your thanks to the entire team.
We’re sorry to hear there was one small breakage, but we’re pleased this reflects the overall quality and care provided by our packing team
Wishing you the very best
Kind regards
Manager Anglo Pacific
Highly Recommend for Overseas Moves
We recently used Anglo Pacific for our move from London to Sydney and had a fantastic experience from start to finish.
The packing team were brilliant professional, efficient, and clearly very experienced. They took real care in packing everything carefully and securely, which gave us huge peace of mind with such a long international move. It was clear they treated our belongings with respect.
Our agent Dipak was excellent throughout the entire process. He was incredibly helpful before the move, and just as supportive post-pack, with a bit of back and forth as we finalised details. He was always responsive, patient, and reassuring, which made what could have been a stressful experience feel very manageable.
We’d absolutely recommend Anglo Pacific and especially Dipak to anyone planning an international move.
20 November 2025
Unprompted review
Reply from Anglo Pacific International Limited
Your kind words and high recommendation of our company are truly appreciated. It is extremely pleasing to hear such positive feedback, especially knowing that our entire team from Dipak, who managed your move, to the packing team who did an excellent job preparing your belongings delivered the level of service we strive for.
Feedback like yours reassures us that we are doing exactly what we are meant to do as a professional removals company. The work carried out by our crew reflects the investment we make in training and supporting our teams, and it is wonderful to see that recognized.
Thank you again for your thoughtful comments. We will be sure to pass your kind words on to all team members involved in assisting you.
Wishing you the very best
Kind regards
Manager Anglo Pacific
Extremely disappointed
Missing items of very high value with total lack of communication. Items packaged very poorly so many items damaged. Extremely disappointed.
11 February 2026
Unprompted review
Reply from Anglo Pacific International Limited
Sorry to hear that items went missing, usually we carry out a full investigation. Have you reported this to your move manager, if not please get in touch and we will review this further.
In the meantime if you had taken out insurance then this would be covered.
Please get in touch with your move manager for full review.
Kind regards
Manager Anglo Pacific
I am highly satisfied with their…professionalism
I am highly satisfied with their service. They are professional and responsive. The professionalism of the man Arman Amnir,who is involved in my shipping process is beyond my expectations and happy with his service
6 February 2026
Unprompted review
Reply from Anglo Pacific International Limited
Thank you for sharing your experience with Anglo Pacific and for mentioning Arman who was your move manager we truly appreciate it and will pass on your thanks to him.
Glad everything went well and that you were highly satisfied with the service you received from us.
Wish you all the very best
Kind regards
Manager Anglo Pacific
Extremely disappointed
UPDATE in response to management comment:
It’s very ironic that management are able to respond to Trustpilot reviews the next working day, yet we can go weeks without receiving a response to direct emails asking for updates.
The issue is no longer simply about an “estimated” delivery window, it’s about basic customer communication and accountability. Our experience continues to fall far short of what we would reasonably expect. I maintain that I would not recommend this company.
16 February 2026
Unprompted review
Reply from Anglo Pacific International Limited
Please be advised that all transit times are estimates only and are never guaranteed. No removal company can guarantee delivery times, as there are many factors beyond our control that may affect transit.
Regards
Manager Anglo Pacific
Upper estimate was 12 weeks but it’s…
Upper estimate was 12 weeks but it’s been 16 weeks now and goods are still not here. Hidden charges of over $400 despite reassurance that there wouldn’t be any. They pass you to an agent at destination from another company who can charge what they like for goods to be released.
Minimal support and an overall terrible experience. Agents take weeks to respond and don’t offer any help. Will tell my full network to go with other shipping companies.
31 October 2025
Unprompted review
Reply from Anglo Pacific International Limited
Please be advised that all transit times are estimates only and are never guaranteed. No removal company can guarantee delivery times, as there are many factors beyond our control that may affect transit.
We also confirm that we will never hold any goods longer than necessary.
All of this information is clearly outlined in our Terms & Conditions, and we do not believe in any hidden costs. If the destination agent charged you and explained the charges to you explicitly, we are therefore unable to understand your claim that you received poor service, particularly as we shipped your goods as soon as possible.
Regards
Manager Anglo Pacific
Highly recommend Anglo Pacific
Highly recommend Anglo Pacific. Arman was fantastic — super organised, clear with communication, and genuinely made the whole process stress-free. Most importantly, everything arrived safely at our destination and in great condition. Really grateful for his support and would absolutely use them again.
1 January 2026
Unprompted review
Reply from Anglo Pacific International Limited
Thank you for your kind comments. We’re glad to hear that you would highly recommend Anglo Pacific.
We will be sure to pass on your thanks and appreciation to Arman, who you found to be organized and clear in all communication.
Moving abroad can be daunting and stressful, so we’re very pleased that we were able to take that pressure away from you and make the experience a great one. It’s also wonderful news that everything arrived in perfect condition
We wish you all the very best
Kind regards
Manager Anglo Pacific
I rarely write reviews, but
I rarely write reviews, but felt compelled to due to how disappointing this experience has been, especially given the positive reviews on here.
The initial quote stage with Jack was good. He was polite, responsive, and clear. Unfortunately, once handed over to operations, communication declined significantly. Updates were reactive, not proactive, and we had to constantly chase for information.
Our belongings were collected at the end of August, then sat in a warehouse for around eight weeks before being loaded, with no clear explanation or timeline. The final door-to-door time was 18 weeks (vs. the 10–14 weeks quoted), and we were rarely informed of delays unless we followed up. This made planning our move to New Zealand very difficult and caused additional living expenses.
We were also charged extra groupage fees when three boxes didn’t fit, despite being told by the movers that everything would fit in a 20ft container. Although management offered a small reduction, it didn’t address the wider service issues.
On delivery, several items were damaged due to poor packing. Some boxes were significantly under filled (further adding to the frustration regarding the extra charges), others contained rubbish, and fragile items weren’t properly protected, leading to many items smashed, broken and damaged. In addition to this the van unloading the items here in NZ scrapped the driveway of our rental damaging it. We have complained to the company but have had no response.
Most concerning from a customer service perspective was being asked by Dipak to leave a positive review, mentioning he receives a bonus for them, before our goods had even arrived and while issues were still unresolved. It showed a complete lack of awareness and accountability, despite the concerns we had raised throughout the process.
Overall, delays, extra charges, damage, and poor communication meant this was not good value.
Having completed a previous international move with another company, we know this could have been handled far better.
Unfortunately, we cannot recommend this company and I would hesitate twice before considering going with them!
17 February 2026
Unprompted review
Reply from Anglo Pacific International Limited
We are truly sorry to hear that your move did not turn out as expected, and for that we sincerely apologize.
As you rightly mentioned, the majority of our reviews reflect the quality service we aim to provide. Your case will be discussed with our operations team, and the issues you experienced will be thoroughly reviewed.
We fully acknowledge your disappointment. Please be assured that all matters are being addressed internally. While we consider this to be an isolated incident, we understand that this does not lessen your experience. At times, unforeseen circumstances can arise that are unfortunately beyond our direct control — particularly regarding transit times, which can be affected by shipping lines and other third parties.
That said, we will not hold any goods for any long period of time than absolutely necessary and we to expedite the process wherever possible.
We remain committed to striving for excellence and will take the necessary steps to help ensure this does not happen again.
Kind regards
Manager Anglo Pacific
Arman was exceptional
Arman was exceptional, disponibility and efficiency, displaying extraordinary patience (with a 90-year-old lady), me. Both drivers were equally professional. Very polite, the tallest one will go far...
16 January 2026
Unprompted review
Reply from Anglo Pacific International Limited
Thank you for your kind review, we will pass on your thanks to Arman who assisted you with your move and we are very glad to see that he took care of all your needs in a professional manner.
We will pass on your appreciation to the crew who packed your move.
We will you all the very best
Kind regards
Manager Anglo Pacific
Used AP for shipping goods to NZ
Used AP - shipping goods to New Zealand - excellent service (particularly from Dipak Parmar) & competetive pricing
9 January 2026
Unprompted review
Reply from Anglo Pacific International Limited
Thank you for sharing that your overall experience with Anglo Pacific has been excellent. We truly appreciate your kind feedback and will be sure to pass your comments on to Dipak.
We’re also glad to hear that you found our pricing competitive. Thank you once again for choosing to use our services we appreciate it.
We wish you all the best
Kind regards
Manager Anglo Pacific
Easy shipping of personal goods from UK to Australia
Not a conventional full house move overseas. My parent’s house was being cleared and I wanted a small number of sentimental items sent to Australia, including one item of furniture. Australian company dragging its feet, I had a limited time frame to work with, phoned Anglo Pacific and spoke to Michael who immediately set my mind at ease - he answered all my queries without me needing to ask! Packing and collection details right through to all possible import and quarantine scenarios in Australia were all dealt with in that first phone call.
4 months later, all items have arrived safely at my home in Brisbane.
1 October 2025
Unprompted review
Reply from Anglo Pacific International Limited
Thank you very much for your kind comments. We are absolutely pleased to hear that Mike was able to take care of all your needs, answer your questions, and ensure your shipment arrived safely and in perfect condition.
It truly brings us great joy to know that everything went smoothly and that you are happy with the service provided by Anglo Pacific. Delivering a positive and successful experience for our customers is always our top priority.
Wishing you all the very best, and please do not hesitate to reach out if we can assist you again in the future
Kind regards
Manager Anglo Pacific
Depak Pamar
Depak was fantastic. He provided all the support we required and was flexible when we needed to make some small changes. The pack has arrived when they were meant to and our effects of being consigned with Hapag Lloyd. I can’t thank him enough for the excellent service he provided.
3 December 2025
Unprompted review
Reply from Anglo Pacific International Limited
Thank you for your wonderful comments and especially for mentioning Dipak who you found to be very helpful and supportive with your move, we will most certainly pass on your well wishes to him.
We also pleased to hear that the packing team arrived when they suppose to and that the whole move went extremely well.
Thank you and best wishes
Kind regards
Manager Anglo Pacific
Had a great experience with Anglo…
Had a great experience with Anglo Pacific and working with Arman. They packed all my items in London without me doing any thing and shipped it over to South Africa including my collection of 150 bottles of wine. It was the only company that was able to send my wines. Very professional and kept me updated the whole time.
4 February 2026
Unprompted review
Reply from Anglo Pacific International Limited
It is wonderful to hear that your experience with Anglo Pacific was a success in every respect and that Arman took care of all your needs.
We are pleased that we were able to assist you where others could not, and we truly hope you enjoy your new home and your wine.
Thank you for your kind words. We will be sure to pass on your appreciation to Arman and the entire team involved.
We wish you all the best
Kind regards
Manager Anglo Pacific
Anglo Pacific truly delivers.
We've received excellent service from Anglo Pacific and can honestly say the whole experience has been far less stressful than I expected — especially with an overseas move, which is always emotional.
Jack Connolly and Arman Amir were incredibly helpful from the start. I first contacted Anglo Pacific on 15 December, and by 7 January our storage unit had been packed and emptied exactly as planned. Arman kept me updated throughout with clear details about the shipment, vessel and expected arrival date, which really put my mind at ease.
I would happily recommend Anglo Pacific — they truly “deliver,” just as their slogan promises.
7 January 2026
Unprompted review
Reply from Anglo Pacific International Limited
Thank you for your wonderful review about Anglo Pacific, you are quite right, when moving abroad, it is not only emotional but also stressful and to know that the team made this process seamless and much easier is very pleasing and we will pass on our thanks and appreciation to Jack & Arman.
Your comments means a lot and we particularly are grateful for highly recommending our services because as you rightfully stated, Anglo Pacific - they truly "deliver"
Wishing you all the very best
Kind regards
Manager Anglo Pacific
Very professional service on more than one occasion
We’ve used Anglo Pacific twice now for international moves (once in 2016 and then again in 2025) and the service has been excellent. Dipak and Dominic were very professional, knowledgeable and friendly, and even helped us out with a last minute pick up of extra things before we left the UK (which meant moving other jobs around for us), so we were incredibly grateful for this. Thank you!
29 January 2026
Unprompted review
Reply from Anglo Pacific International Limited
Firstly we are grateful that you are a returning client, this truly shows that you have faith in our organization and we have proved this because you have been pleased the 2nd time round which would prove yet again that we have delivered.
We are also glad that we managed to assist you with your additional collection of items at short notice , this is what we do to assist our clients where ever we are able to.
We will pass on your kind words to Dipak and Dominic.
We wish you all the very best
Kind regards
Manager Anglo Pacific
Anglo Pacific highly recommend.
The team at Anglo Pacific who assisted me in my relocation to Cape Town were fantastic. They were respectful, patient and polite when responding to my many questions. Special mention for Arman who was tirelessly reassuring.
My goods arrived in excellent condition- nothing missing or broken.
I highly recommend.
7 January 2026
Unprompted review
Reply from Anglo Pacific International Limited
Thank you for your wonderful review of the services you received from Anglo Pacific. It is great to know that your relocation to Cape Town went extremely well and that all items arrived in excellent condition and most importantly nothing is missing or broken.
This is highly pleasing and we will pass on your thanks for the crew who packed up your home perfectly and professionally. We will also thank Arman for his assistance with your move.
Thank you once again for highly recommending Anglo Pacific.
Wish you all the very best
Kind regards
Manager Anglo Pacific
Absolutely horrific
Absolutely horrific. Quoted 2-3 months, ended up taking 5+ months for UK-Australia. My office-sized desk arrived broken (plus other minor items). Very tight insurance turnaround for claims: I missed th e ridiculous
seven day turnaround and will be uncompensated
22 December 2025
Unprompted review
Reply from Anglo Pacific International Limited
We are sorry that shipping your effects took longer than expected. This was certainly not deliberate, as holding your goods in storage also impacts us. Shipping schedules are dependent on vessel and container availability, which can unfortunately cause delays beyond our control.
Regarding the damage, while every care is taken when packing your items, it is regrettable that you experienced transit damage. Unfortunately, this can sometimes be unavoidable during transportation. The good news is that your shipment is insured, and we will submit a claim to the insurance provider so that your items can be repaired or replaced accordingly.
Kind regards
Manager Anglo Pacific
Terible Service
At first the service was great, the flat packed boxes were dropped off quickly. However, we have been trying to get our boxes collected for the last three months.
23 January 2026
Unprompted review
Reply from Anglo Pacific International Limited
We sincerely apologize for the delay in arranging your collection. Unfortunately, we experienced an internal issue which has now been fully resolved.
Please be assured that this situation does not reflect the standard of service we aim to provide. The matter has been addressed internally with the individuals involved, and we consider this an isolated incident.
Thank you for your patience and understanding.
Kind regards
Manager Anglo Pacific team
Great customer service
have been in contact with Michael and Arman for my international move. They both have bren super helpful and responsive.
12 January 2026
Unprompted review
Reply from Anglo Pacific International Limited
Thank you for your kind words and for the fact that you found our staff Michael and Arman to be very helpful and responsive.
This is exactly the type of service we aim to deliver to all our clients.
We will pass on your thanks and appreciation to them both.
We wish you all the very best
Kind regards
Manager Anglo Pacific
The worst company ever
The worst company ever. Stay away. Terrible costumer service, I had to phone them multiple times as they were not answering my emails. After collecting my box they realized they couldn’t ship it as I didn’t have a visa - which I have told them before. It’s been a nightmare to get my box back. I am still waiting for a refund but the lovely operator doesn’t reply to my email. They should close down.
8 December 2025
Unprompted review
Reply from Anglo Pacific International Limited
We’re very sorry to hear about the delay with your shipment. While we always strive to provide a reliable service, there are rare occasions when things don’t go as planned. Unfortunately, due to recent internal changes, this was a one-off situation, and we sincerely apologize for the inconvenience caused.
We recognize that this experience does not reflect the level of service we aim to deliver, and we’re truly sorry that we fell short on this occasion.
Please contact us at your earliest convenience so we can arrange for your box to be returned and assist you further.
Thank you for your understanding, and we appreciate the opportunity to make this right.
Kind regards
Manager Anglo Pacific
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