Angeljackets Reviews 2,232

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 515 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the leather jackets, noting their design and durability. Many people also highlight the efficient delivery service and the exceptional customer service, describing it as responsive and helpful. However, some customers experienced issues with their orders, including incorrect sizing and delays in delivery. A few reviewers also mentioned difficulties with the return process and unexpected customs taxes.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers praise the excellent... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of the leather,... See more

Delivery service

Clients share positive opinions on delivery service, with many praising quick delivery times and... See more

Order

Consumers have mixed experiences with the ordering process. Many reviewers praise the ease of ordering, quick... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I’m buying clothes online from a seller I know very little or nothing about I’m always concerned about quality, sizes, colours, etc. when I saw Angel jackets advertisement I was impressed with wh... See more

Rated 5 out of 5 stars

I looked at many jackets, and saw this particular one with a hood, that was removalable. The picture does not do true justice although a great picture. The colour is fabulous, the leather is beautif... See more

Rated 5 out of 5 stars

Don't worry about the low price, the jackets are amazing. The quality and design is high end and I would buy from Angel Jackets without hesitation. It won't arrive next day but the wait is worth... See more

Rated 5 out of 5 stars

Fantastic Experience. Great quality I was able to pick the perfect size using their size guide and it fits beautifully. Well made and stunning to look at, I have gotten lots of compliments.... See more


Company details

  1. Outerwear Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

Over 25.000 Satisfied Customers. We believe in Commitment, Innovation, and Quality!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic jacket and customer service

I bought a jacket, it was lovely, good quality and nicely packaged. It was too big and I thought I'd try a different style. Returns was easy, great communication. My new one arrived, love it. Great quality. Great experience.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Finally found my perfect leather jacket!

I've been looking for a real leather jacket for years, but could never justify spending a lot and I also didn't want one that was too 'young looking' on me (as I'm too old to be young, but to young to be old!)
These jackets are perfect and such good quality for the price that I decided to go for it...its my new favourite, I absolutely love it!😊

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Great jacket

Great jacket! Excellent leather quality and fast service. Love this company! I am so impressed with the quality of the jacket and the reasonable price! Will buy another.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful! 100% Satisfied!

I originally ordered a brown jacket. At first, the speed of delivery seemed a bit slow, but when I realised it had come from Karachi, I appreciated that it was actually very quick and efficient. When it arrived, the box was carefully packed and presented and I was absolutely delighted with the quality of the jacket itself - soft, fragrant leather that fits me perfectly and looks very much more expensive than it actually was.
I was so pleased that I went online and ordered two more jackets, one in olive green and the other in off-white. The olive green arrived first and I love it even more than the first one! As soon as I wore it, someone said to me, 'I love your jacket! Where did you get it?'
I was happy to tell them and to recommend Angel jackets wholeheartedly.
War in the Middle East might have been expected to disrupt delivery of the white jacket, but after a slight delay of a day or two, it arrived in perfect condition.
I have loved leather jackets all my life and have had numerous ones over the years, but I don't think I have enjoyed any as much as these, and it is really good to know that they are exceptional value for money. I would order the whole range if I could afford it!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

His favorite coat!!

The coat I bought for my husband is by far his favorite. It is very stylish and made extremely well. Fits him perfectly and looks amazing on him!!!

30 September 2025
Unprompted review
Rated 5 out of 5 stars

He couldn't stop smiling

I bought this for my Dad (67), 6'4, 225, size 2X & it fit him perfectly! He absolutely loves it! He can not wait to wear it this weekend for his birthday! Excellent quality, on-time delivery, great prices, & wonderful customer service! What I loved the most about my experience is that the CEO actually takes the time to reads the reviews about his company!

9 March 2026
Unprompted review
Rated 1 out of 5 stars

A classic product

I ordered a leather jacket. There was a delay in supplying it, but it was well worth waiting for, and the company took great pains to be open and honest about the matter, and to compensate me generously.
I very much like leather jackets, and this one reminded me very strongly of one that I bought more than 50 years ago, and which is still going strong.
Angel Jackets' product isn't a lightweight but it's just as i hoped - a comforting, well-fitting, well-cut, good-looking product that will shrug off the weather.

10 March 2026
Unprompted review
Angeljackets logo

Reply from Angeljackets

Hi Harry,

We are sorry to hear about the frustration caused by the delay and the confusion regarding the shipment status of your order. 

As a global brand, we operate through a wide network of international warehouses, and orders are dispatched from the location where the requested item is in stock. This helps us ensure product availability.

To ensure this matter is resolved to your satisfaction, our Customer Service Supervisor, Cheryl Henry, is personally reaching out to you to provide real-time updates regarding your shipment and assist you until the matter is fully resolved.

We truly appreciate you bringing this to our attention and giving us the opportunity to make things right.

Regards,Team
Angel Jackets.

Rated 5 out of 5 stars

Great jacket, easy exchange for different size.

Ordered a medium women's jacket which was much too big despite following their measurements guide. The jacket however was gorgeous and good quality. Excellent customer service, exchanged it for a small size and very happy with my new jacket!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Good Quality, Great Prices

Great website with lots of choice and great prices. Ordered ladies jacket on 21/02/26 and it arrived in 03/03/26. Sceptical about ordering at first as jacket was coming from abroad so checked reviews on several different websites. Reviews were good and I needn't have worried. Leather is excellent quality and fit is true to size. I ordered XL as am size 16 and perfect fit. I was kept up to date with expected delivery date. Would definitely order from this company again.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional value

Beautiful design in quality leather and really well made. I'm a UK Size 10, and I bought a size small, which fits perfectly. Great shade of leather. Good sturdy zips. Jacket arrived in just a week, which is very efficient.

28 February 2026
Unprompted review
Rated 4 out of 5 stars

Company fixed packaging issue

Updating my review. The company got in touch with me and sent a replacement jacket that was packaged carefully in a box, which is how leather clothing should be packaged. I appreciate that they did this, I hope they continue to send out orders in the same careful packaging, I do like the jacket a lot.
Original: The jacket looks real but the packaging was so poor (in a plastic mailer) that my mail carrier shoved it in my mailbox where it sat in the sun all day. When I took it out it was a crumpled and wrinkled mess. If you’re dealing with real leather try putting the items like the rest of the higher quality retailers do. Going to have to have this professionally treated to get the wrinkles out.

1 March 2026
Unprompted review
Angeljackets logo

Reply from Angeljackets

Hi Susan,

Thank you for sharing your honest feedback.

We truly understand how important first impressions are, and we regret that your experience did not reflect the standard you expected. Please know that we do use protective packaging and every order goes through a double quality check before shipment. However, we fully acknowledge that in your case, the presentation upon arrival was disappointing, and that matters to us.

To ensure this is resolved properly, your case has been assigned to our Customer Supervisor, Cheryl Henry, who will be reaching out to you directly to work toward a satisfactory solution.

We appreciate you giving us the opportunity to address this.

Regards,
Team Angel Jackets

Rated 5 out of 5 stars

Leather coat

I was a little worried about ordering a coat online but I came across Angel jackets. They had an awesome selection and I ended up ordering a leather coat which fits like a glove and feels like it was made for me.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Exactly what I wanted

Exactly what I wanted. Perfect in every way. Good quality, style, fit & value for money. Delivered to U.K. well within the estimated time frame (4th working day).
Well done to Team Angel . I'm very pleased. Feel free to share my details for reviews. Mr. A.Pacey

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Ordering is very easy and…

Ordering is very easy and straightforward - nice. But it is what happens afterwards that is most impressive. Communication is clear and concise and I was kept informed at every stage and given a tracking number once my jacket had been despatched. The jacket arrived three days later, beautifully wrapped, protected with tissue paper and packaged in a cardboard box. The jacket itself is fabulous. Beautiful soft leather and obviously made with care, fits like a dream and I am looking forward to wearing it regularly. Can't fault either the product or the service and more than happy to recommend.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

I love the jacket I ordered!

I love the jacket I ordered! It's absolutely amazing! It fits the way it should, its a high quality product. This Angel jacket is made with perfection! I thought i would be scammed because it happened to me with a coat from another website but not this time! Awesome product, highly recommend!! Thank you!😁

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Everything was smooth

Everything was smooth. The product is just like displayed in the web page, good feel and quality. The customer support is fast to answer and supportive. The delivery was fast. I would suggest an improvement in the Black Shearling Fur long jacket, to reinforce the strips the hold the side pockets, it seems prone to break with long use, I would reinforce it.

26 February 2026
Unprompted review

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