Anderson James Reviews 144

Well, what a con artist. Came out to see our dishwasher. Paid him to order some parts, never to be seen or heard from again! Website down. Phone number doesn’t work. Never replied to our email. Thankfully managed to go through the bank for a charge back, so I suggest everyone who’s been scammed by this guy to contact their bank!

James came to us on the 13th March 2026 and took a payment for parts needed for my Stoves oven. We haven’t heard from him since.
I have tried phoning (temporarily not working is said) and my email came back undelivered,
I have used James before, so we are extremely disappointed in his actions.
Let’s hope he has the decency to reply and refund the money
Ron and Angela Welch

James fixed my dishwasher in June, ordering a new part and fitting it. It has since broken again several times. I have managed to fix it myself, but on third occasion I decided to contact him. The phone number, email and website no longer work. So much for his guarantee.

All was going well, very quick to respond and arrived on time to look at faulty grill. However having paid for a replacement part, we have heard nothing more. Emails come back undelivered and the web page appears to have been taken down. Can only assume no longer in business.

Booked an appointment for someone to come and look at our dishwasher. Had an email to say wait in between 7-12 but they will call before they come. Just spoke to the person on the phone who said he came to the house but the ring doorbell didn’t work but didn’t think to call my mobile which has been next to me all morning waiting. Also our two cars parked out the front didn’t seem to give it away that we were home. We have kept the children in on half term waiting for this. Bad service.

Fed up receiving random emails

PLEASE remove my details.

Hi Lovisa,

Could you please make sure my email address removed on your system and again pls let me know once its done .
İ also sent you and email regarding this today at 13:52 11/02/2026

The Engineer just repaired my Microwave, he diagnosed the problem, ordered and installed the damaged part. He Explained everything that was being done. Microwave is up and running 👏

Do not touch with a barge pole. They quoted me £195 for a part that is £44 from Hotpoint direct. There’s making a margin on parts and then there’s blatantly ripping people off.
Spoke to another local company who were horrified at the parts price & quoted me £62 for the same part.
AJ also have one of the highest call out charges in the area. It might be convenient to book online but with their prices you’re better off getting a new appliance - which they don’t fit.
Update: ordered the part direct from Hotpoint (£44), bath domestic appliances fitted it (£84). Real cost to repair - £129. Not £291 as originally quoted by Anderson James! Scam artists

Do NOT use this company. I called them out (£110) and James arrived. After two minutes he told me a heat sensor in my oven needed replacing. I paid for a new one. He returned around a week later to fit it. Having done so he told me he had tested it and all was fine. It wasn’t. The fault was still there. He returned to tell me that the ‘board’ needed replacing at a cost of over £300. I stupidly took him at his word and paid him. Later I checked the price of a brand new like for like oven. I could buy a brand new one. The cost to do so was over £200 LESS than I had already paid him. When he returned with the ‘board’ I raised this with him in no uncertain terms. He immediately offered me a total refund on the parts. I have (to date) received most of this sum. However, I will still be £110 out of pocket for the call out.
For the avoidance of any doubt, I am 70 years old and have NEVER left negative feedback in my life which will hopefully tell you all you need to know. If any of this summary is questioned by the Company I would be delighted to swear on oath that every word is true.

Quick , efficient on time. Replaced heating element in oven. Polite and professional.

Great service. Very quick and efficient. I will definitely use them again.

Booked online on a Sunday afternoon and the engineer turned up on the Monday morning. The belt needed ordering, was ordered there and then and fixed on the Thursday as they said they would.
I definitely recommend this company.

Booked a slot to have my oven element checked/replaced. Engineer arrived promptly, replaced the element and was finished in under 30 minutes. Very professional and pleasant. Thank you Anderson James.

Phoned to enquire about appliance repair. After describing fault engineer said he would call back. He never did. Their website reviews also list similar experiences from other users.

James arrived within two days of contacting him. He knew what the problem was and swiftly rectified it . Ha also did some extra jobs and gave me some advice. Thank you James.

James came to mend our dishwasher this week. He was very punctual, really efficient and solved the problem within 20 minutes. Would highly recommend!

I’ve used Anderson James twice - as other reviews say they arrive when they say they will , diagnose the problem and leave - either having fixed it or ordered a spare part . If the latter they keep you informed as to when it will arrive . I can’t recommend them highly enough - I booked the whole appointment on line and they called when they were on the way - fixed the problem very quickly with no extra charge than the call out fee - brilliant - thank you

My dishwasher broke down on a Sunday!! I was able to make an online booking with Anderson James straight away for the followingTuesday. I filled out the form with as much info about my appliance and the fault. Anderson James provided clear communication via email and text to confirm booking, call out pricing and a time frame to expect my visit. As it turned out, the engineer was able to attend earlier than expected. The diagnosis of the problem and subsequent replacement part fitting were carried out in a very timely manner by a polite and efficient engineer. I would happily recommend Anderson James!

I have used Anderson James twice now. They originally came out to repair my washing machine which wasn’t draining. Called when they were on their way and arrived within the time slot I had booked for.
Whilst James was here for the washing machine he noticed that my kitchen tap was dripping and offered to take a look as well. After trying a set of new cartridges which didn’t fix the issue he established I needed a new tap. Went through options with me and I chose what I wanted. Booked another appointment and arrived 2 days later with the new tap and fitted it.

I wouldn’t hesitate to call Anderson James again for any of my appliances or my plumbing.