Could not reach Ancestry server. All other sigts I had were not affected. Called Ancestry Memberservice who helped me try to solve the problem, but without succes though. Despite that, Ancestry cou... See more
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If you overfill the testcontainer with salive (spit) and activate the blue liquid in the lid. The contents can if unlucky freeze, or if very hot summertime it can start bacteria-growth in the sample.... See more
Complete bs fake results, tried another company and got completely different results. It's all bs.
Company replied
I emailed asking about freight charges for a DNA kit and any additional costs. Within 2 days I received a full answer to everything i had asked about, explaining simply all I needed to know. So I wou... See more
Company details
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Släktforskning på Internet. Upptäck dina släktingar på världens största webbplats för släktforskning. Bygg gratis släktträd och sök i kyrkböcker på Ancestry.
Contact info
West Traverse Parkway 1300, 84043, Lehi, United States
- 020-091 02 03
- ancestry.se
3.4
Average
268 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Fast and accurate service
14 May 2023
May use AI-assist with repliesRead more
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Honestly Ive had the worst experience…
Honestly Ive had the worst experience with Ancestry DNA, I had a much better one with 23andMe. It went faster and smoother and they communicated more with me.
Between the long wait to receive a kit that didn't have any shipping label (having to wait for the shipping label) then my first sample needing to be redone, then having to wait to get the second kit which had no shipping label as well, then having to get my second kit results delayed for however long. I have been waiting almost a full 5 months (if I don't get my results in a week it will be 5 months)
There is no priority for those who had samples they botched (it wasn't just me whose sample needed replaced, there were others from the same batch who also did) hardly no commutation. I feel if they have botched your test they should at least help the second one to go a bit faster and communicate better.
10 November 2022
Unprompted review
Reply from Ancestry.se
Hello Beverly! Many thanks for taking part in AncestryDNA. We're sorry for any concerns or misunderstandings and also regret this late response. We hope that you've received assistance as needed by now, but please reach out to our customer service team if that's not the case. You can find our contact details below:
https://support.ancestry.se/s/contactsupport
We'd like to note that kits sent to Sweden will not have pre-printed shipping labels, this is working as designed. During the activation flow you should be asked to print the label and attach to the blank box that came with the kit. You can find instructions on our Swedish support page, linked below for your reference:
https://support.ancestry.se/s/article/AncestryDNA-Shipping
When it comes to the analysis we understand that it can be frustrating when a sample isn't viable for analysis. This is rare, but happens from time to time as we have high quality controls for the samples we receive. You can learn more about why a sample may fail analysis below:
https://support.ancestry.se/s/article/Why-an-AncestryDNA-Sample-May-Fail-at-the-Laboratory
We do truly appreciate you taking part in AncestryDNA and hope you'll enjoy the results. All the best with your continuous family research!
Company gives/sells all information to…
Company gives/sells all information to third parties.
20 February 2023
Reply from Ancestry.se
Hello Alex! There can naturally be a lot of misunderstanding surrounding how various different companies protect data. That is why we are always ready to help answer any queries which pop up related to our own serious approach to such matters.
Protecting the privacy of our users is one of our top priorities and we've taken many concrete steps to do this. You can learn more here: https://www.ancestry.com/cs/privacyphilosophy
We’d also like to clarify that anyone who participates in our DNA testing service retains ownership and control of their data and sample at all times, which they can opt to delete and/or destroy upon request. We do not sell or share our Information with third parties such as insurers or third party marketers without each participant's additional and express consent. Ancestry has provided customers with the option to participate in a small number of academic and scientific research studies to contribute to scientific discoveries – as publicly disclosed on our website (https://support.ancestry.com/s/article/AncestryDNA-Research-Project).
Thanks for providing this review of Ancestry. We hope these insights are helpful!
`Great support
9 February 2023
I am very dissapointed,
25 January 2023
Reply from Ancestry.se
Hello Hans! We're sorry to hear of any disappointment. If we can be of any assistance, please let us know. You can find our contact details listed via the link below:
https://support.ancestry.se/s/contactsupport
We're not sure which product you're using, but if you've taken a DNA test with Ancestry we can also recommend the articles below for insights and tips on how to make the most of the results:
https://support.ancestry.com/s/article/AncestryDNA-Resources
If you're using our subscription service to look for information you can find search tips and research guides below:
https://support.ancestry.com/s/article/Free-Research-Guides
Thank you for being a valued Ancestry member!
Good customer-service! Very helpful and kind
I by accident bought two DNA-kits instead of one and they helped me to stop my order, and gave me my money back. Very kind and understanding!
11 January 2023
The best
The best geniology site. Excellent matching. Site availability could be better, with several outages per day. Companion apps are also very good. Not accepting third party dna test results is disappointIng
1 August 2022
Works well
Works well, but needs a bit of training first weeks of using Ancestry.
Excellent service desk ( I have only had contact with Sweden Ancestry support), excellent when help is needed over telephone.
9 February 2022
Unprompted review
I emailed asking about freight charges…
I emailed asking about freight charges for a DNA kit and any additional costs. Within 2 days I received a full answer to everything i had asked about, explaining simply all I needed to know. So I would be very wrong if I did not rate the service I experienced from ancestry.se as excellent.
23 November 2021
Unprompted review
Everything is ok!
17 July 2021
Unprompted review
Could not reach Ancestry server
Could not reach Ancestry server. All other sigts I had were not affected. Called Ancestry Memberservice who helped me try to solve the problem, but without succes though. Despite that, Ancestry could detect failure and solve the issue thanks to facts we find out together.
i.e. Do not hesitate call them as it can help several others with same problem.
Correct, proffessionel and friendly service.
11 March 2021
Unprompted review
Overfilled the DNA testkit!
If you overfill the testcontainer with salive (spit) and activate the blue liquid in the lid. The contents can if unlucky freeze, or if very hot summertime it can start bacteria-growth in the sample. Both could be avoided if the testcontainer should be filled up to top, and the lid with blue liquid was big enough to take up liquid expansion by freezing or termal expansion, I believe the kit almost meets these demands. the only thing is to redesign the testcontainer to half the volume.
8 February 2021
Unprompted review
Just good and professional.
11 November 2020
Unprompted review
I can get the same info elsewhere but…
I can get the same info elsewhere but Ancestry has a better browser.
29 September 2020
Unprompted review
Ordered a product that couldn't be…
Ordered a product that couldn't be delivered in Sweden. Got a complete refund within minutes.
14 August 2020
Unprompted review
You do your job but it is enough for me…
You do your job but it is enough for me now
11 August 2020
Unprompted review
Helpful and quick
29 June 2020
Unprompted review
Excellent help !
23 April 2020
Unprompted review
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