Awesome team great response time ordered wrong size sent email asked if they could correct response very next day and ordered was corrected before it shipped braces are awesome and they work
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered shoulder braces
I ordered shoulder braces. Unfortunately they didn’t work for me. Appear to be excellent quality. I asked to return for a refund. They offered credit or a full refund. I asked for a return label and they said I don’t need to return. They apologized for them not working and said I do t need to return and they will refund me anyway. Shocked me. I will definitely go to Anaconda for future needs! Hard to find customer service so good anymore. Very much appreciated.
Top tier customer service
Top tier customer service. Had some fitment issues and the team resolved them no issues.
The ankle brace I ordered was too large…
The ankle brace I ordered was too large for my lower foot. The top of my foot had extra stretchy material sticking out all around it and folded onto itself if I tried to put shoes on. In fact, I couldn't even get shoes on with this floppy, stretch material folding onto itself. I emailed Anaconda and explained my issue. I was immediately told to send them back for a refund or exchange. I wanted a refund and was given clear directions and address for return. Easy peasy. Great service!!
Customer service answers very quickly
Customer service answers very quickly. They answered also during weekend. I got help to my problem very fast. I can also recommend their products.
Awesome customer service!
Placed order on the weekend but made an error. Thankfully they responded to my email fast and were able to change the mistake before shipping. Excellent customer service!! A+++
Been using anaconda products for 3…
Been using anaconda products for 3 years. Always great customer service and even had conversations with the owner in the past. My son has benefited greatly using the knee braces for his condition and now using the shoulder brace after an injury and it works great!
I ordered my shoulder brace in early…
I ordered my shoulder brace in early December- never arrived by middle of January. I asked for a refund. Was told I would get it once it returned to the warehouse. It’s April and I’m still waiting for the refund. Very poor service and I would not recommend this company.

Reply from anacondafightwear.co
First rate customer service
First rate customer service, brilliant speed and amazing products
Communications were excellent
Communications were excellent. Best ever experienced. No issues with exchanges or refunds.
The elbow brace I ordered was not right…
The elbow brace I ordered was not right for me. They made a return and refund very easy. That does not happen often these days.
Quality product
Quality product and fast and professional response to my request for a size exchange.
Amazing customer service
Amazing customer service, more than willing to help out with defects of products while in warranty. Highly recommend.
I ordered the wrong size and i sent it back to the team
I ordered the wrong size and they allowed me to return them. And provided an easy process to return. Just sent it back to the team and i emailed the tracking number to them. It was an easy process. Just waiting for the refund.
Thank you for the customer service!
Aloha
Bryan
Well the shoulder brace didn't work as…
Well the shoulder brace didn't work as well for me as it does others apparently, Anaconda was very good in the refund and reorder category
My shoulder got help in my ANACONDA BRACE !
I have a bad right shoulder,needed support while in physical therapy!! I bought a shoulder brace & the support I got from my ANACONDA shoulder brace helped me 💯 %. Very well made & OUTSTANDING customer service.
They definitely fixed my issue IMMEDIATELY & quickly &hassle FREE !! MY shoulder has the stability needed for sure. My Brace is very well made & I DEFINETLY RECOMMEND ,ANACONDA FIGHT WEAR TO ANYONE NEEDING SUPPORT FOR YOUR INJURY !! 🌞👌😃
Fantastic Customer Service
Customer service understood our needs, was extremely kind and quick to respond. Great company!
Excellent products (knee braces and ice…
Excellent products (knee braces and ice wraps) and outstanding customer support. Very responsive as well. Strongly recommend.
I just got a new one and I haven’t had…
I just got a new one and I haven’t had a chance to try it yet.
Wonderful people at AFW
Wonderful people at AFW. Their customer service is amazing.
Can't train without them!
These products allow me to be able to train 3x a week with no pain. Customer service is top notch when I had a failure in one of more recent purchases. They respond quickly and helpful response. I have bought many of the braces over the last 2 years and will continue to buy more as I wear through them.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







