I think the doctor was fine. The problem came when I reacted to the medication and I needed a different antibiotic. I called the company twice and was told the doctor would get a hold of me. This c... See more
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See what reviewers are saying
Called up and had symptoms of UTI and told to nurse practitioner. Did she send me for testing. Did she send out prescriptions, NO. TOLD her I had UTI a year ago, same symptoms . Did nurse practitio... See more
Your on line patient info system is user unfriendly. I could not delete a credit card when I needed to change payment modes. Your insurance options listed do not match the plans you accept. Your couns... See more
Company replied
Their website says they treat UTIs via Telehealth, when seen by the Dr, for all of 5 minutes, the Doctor said she couldn't treat UTIs over Telehealth, after they charged us for the visit. They won't... See more
Company details
Information provided by various external sources
Amwell makes it easy for you to talk to providers, immediately, from home. You don't need to call ahead or wait for a provider - simply log on or call.
Contact info
75 State Street, 02109, Boston, United States
- 1-855-635-1393
- support@americanwell.com
- amwell.com
1.4
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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It was a nice option since all the…
It was a nice option since all the urgent cares were closed. Quick and easy.
12 December 2020
Reply from Amwell
Thank you for letting us know! I am happy to hear this expanded your options during these difficult times.
they helped me when no one would....I…
they helped me when no one would....I really appreciate this app. wish I had found it sooner thank you to these doctors who help people who really need it.
12 December 2020
Reply from Amwell
So glad to hear you had a great experience! Thank you for letting us know.
Reply from Amwell
Thank you Bobbie. This is so great to hear. We appreciate you letting us know!
I would highly recommend Amwell to friends & family
I would highly recommend Amwell services. The visits are convenient, the staff more than competent, and the fees reasonable.
10 December 2020
Reply from Amwell
What a compliment! Thank you so much for this feedback and I am happy to hear you had a great experience.
Great Service
Very understanding and did a great job! The only issue was that the wrong foot was noted in the Dr notes.
10 December 2020
Reply from Amwell
Thank you so much for the feedback and I appreciate you letting us know. If any changes are needed to your medical record, please feel free to email us at Customer.Support@Amwell.com with your appointment details and we can take care of that. Happy to hear that the rest went well!
1st time using a tele doc and it went…
1st time using a tele doc and it went well. Got the Rx I needed & was conveniently able to start meds over the weekend.
10 December 2020
Reply from Amwell
Hi Stephanie. Thank you so much for this feedback. This is great to see!
Professional Care
The physician was personable and listened very well to my symptoms. The treatment he prescribed help he a lot.
10 December 2020
Reply from Amwell
So happy to hear the appointment was helpful. Thank you for letting us know!
You may have COVID go get tested
You may have COVID go get tested, that’s all the doctor said. It seemed like he wasn’t concerned about anything else so that was frustrating.
10 December 2020
Reply from Amwell
I apologize for the frustration and appreciate your feedback. I will be sure to share this with the team. Thank you and take care.
She is very friendly and helpful
She is very friendly and helpful. She explained all of the matter we need. We really appreciate it
Thank you
10 December 2020
Reply from Amwell
Thank you for sharing your experience and I'm so glad it was a positive one!
Highly recommend
Easy to set up an appointment. The doctor was prompt and professional and my needs were addressed. Super easy. Highly recommend!
10 December 2020
Reply from Amwell
Thank you Skylar. Happy to hear it was a good experience!
Amwell Review
The PA that assisted me was helpful and prescribed the right medication for my symptoms I would recommend him and this service to any one.
10 December 2020
Reply from Amwell
Thank you so much for this feedback and we are happy that you had a great experience!
Great visit and very helpful
10 December 2020
Reply from Amwell
So happy to see that you had a great visit. We appreciate you taking the time to let us know!
Great doctors quick and accurate!
10 December 2020
Reply from Amwell
This feedback makes our day! We appreciate you letting us know.
Engaging
Engaging, professionalism, understood the problem and made a good recommendation
10 December 2020
Reply from Amwell
Excellent! Thank you for sharing. These kinds of stories are very meaningful to us. Take good care.
They handled my issue quickly
They handled my issue quickly. Whole process was at most 15 minutes
10 December 2020
Reply from Amwell
Happy to hear it went well! We appreciate you letting us know.
Great Appt
The Dr. who took our call was attentive and caring. We appreciated her time and knowledge.
10 December 2020
Reply from Amwell
This is the sort of feedback we love seeing for a visit. Glad it went well and thank you for letting us know!
Highly Satisfied
I was skeptical at first but was very satisfied with the visit. The doctor correctly diagnosed my problem and prescribed the correct medicine to cure the issue.
10 December 2020
Reply from Amwell
So glad to hear about this successful visit! We love hearing stories like this. Thank you for using the app and taking the time to rate/comment here!
Awesome service and you don’t even have…
Awesome service and you don’t even have to leave your home.
10 December 2020
Reply from Amwell
So glad to hear it – we love hearing stories like this! Thank you for letting us know.
Reply from Amwell
Thank you for letting us know the visit with your doc went well. We love hearing this!
Very professional and kind ..
10 December 2020
Reply from Amwell
Thank you for letting us know and happy to hear you had a positive experience!
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