American Water Reviews 2

The website tells me to use the Chrome browser while I AM using it. Certain features are unavailable and sometimes I simply can not log in.

In December 2024, American Water had customers reporting turpentine like smells and water color issues hours and hours before they sent out an alert to residents that there was any possibility of a concern. At first when reports came in they said they hadn't heard anything, there was no concern and everything was fine. About 12 hrs later residents got phone calls stating alerts. Each day since then we haven't gotten any answers. Today, Dec 23, 2024 we are still being told nothing. They say the water meets regulation standards and everything is safe. If you wouldn't drink turpentine then why would you drink water that smells like it? They should do more in depth testing, different testing to actually get to the bottom of this. Clearly, the public knows that water should never smell or look like this. But the company wants to tell us it's safe? This is unacceptable!