Amvoc Reviews 4

worst company I ever worked for

Senior Management unqualified for their position.
Directors even less qualifed, all in-fighting with each other, working against each other & doing what is best for themselves, not the business.
A CON Man of a CEO, who regularly moved pay dates & bonus dates due to woeful mismanagement of funds & false promises. The worst business structure & "Manager" I have ever worked for.

Talented individuals failed by the business ethos.

Occasionally in business you have the misfortune of working with a company that leaves you thinking, ‘Surely, this is a joke – they can’t really be THIS bad, can they!?’ Oh, they can. They absolutely can!
Meet AMVOC, where it appears it’s a prerequisite to have a degree in incompetence to work there.

Never before have I dealt with a company that is so expertly skilled at making a complete omnishambles of things, from start to finish. From the simplest of requests such as, ‘please keep me copied in to all correspondence’, down to phoning prospective customers who would never in a million years have a requirement for our products, AMVOC failed spectacularly. Why a company that teaches pole-dancing classes would need a laser cutting and engraving machine, is beyond me!

I’m not entirely sure that the person they enlisted to make the marketing calls for us actually worked for them. It was as if he had been drafted in the day before from an agency on a month-long contract or had been beamed down from outer space, as he literally had no clue. I did not feel confident that the telehandler would be able to manage any kind of conversation that deviated from his script, and he lacked the ability (and the vocabulary) to think on his own two feet. Also lacking was basic common sense, including the capacity to recognise when data was obviously incorrect and shouldn't be called - but then arguing the case and being in steadfast denial regarding the quality of the data and the actual calls themselves.

Our last communication with AMVOC was to request that the Director contact us to discuss. Needless to say, we’ve heard not a peep, which is further evidence of their utterly nonchalant attitude towards their paying customers.

I wouldn’t go near AMVOC, not even with the biggest pole-dancing pole known to man.

We employed Amvoc to run a telemarketing campaign in September 2022. It was just about the worst possible experience imaginable, littered with countless mistakes from the word go.
Our problems started when Amvoc jumped the gun and started their phone calls without sending us their data for sanity checking. After a few days we finally received a copy of the data and it was absolute garbage, almost to the point of disbelief. We’d asked AMVOC to target steel fabrication companies and in their database they had window and conservatory companies, soft furnishings, broom manufacturers, Wilkos, a corner shop and I kid you not – even a company offering pole dancing lessons.
Our accounts manager continually forgot to copy our commercial manager into correspondence and more than once he invited a complete stranger by e mail to our online meetings. We gave them a list of our existing customers for the products that were being targeted and asked them not to make contact with any of them. Not only did they completely ignore this request and contact them anyway, at least one of our customers they called more than once.
We listened to some of the call recordings and they were absolutely appalling so we asked them to immediately stop work to which they said they couldn’t as the call agent has no other work to drop onto. It took an e mail from our chairman with a significant amount of words in capital letters to get them to actually stop work.
To this point Amvoc claim to have made 1200 calls and had 6 very poor leads. When we questioned them about their success rate our account manager said he was pleased with the results !
Reluctantly we agreed to let Amvoc restart the campaign as they wouldn’t refund us for the remaining days so we spent some time vetting their database before they started making further calls. Once again it was a disaster. The call quality was appalling, had I been on the receiving end of the incoming calls I’d probably have hung up such was the incredibly unprofessional approach.
We finally decided to ask Amvoc to stop work and wrote to them explaining why we were so dissatisfied and asked our account manager to have the MD of the company contact us. That was several weeks ago now and we haven’t heard from them.
In summary, this project was a complete waste of money, we got absolutely nothing out of the calls Amvoc made. The worst part of the whole project was the matter of fact, argumentative and arrogant attitude our account manager had towards our ongoing dissatisfaction. He was extremely defensive, rude, aggressive and had an absolute refusal to accept they were continually getting things wrong. Even when we gave them a second chance to put things right he just couldn’t seem to care less. He denied we’d asked for certain things to happen (like not calling our existing customers) and blamed the poor data on incorrect classification of data. Surely a professional telemarketing company would have measures in place to sanity check the data they had acquired for a project and make sure the multitude of erroneous contacts were removed before starting work.
All in all, just about the worst telemarketing project we could imagine. Amvoc felt throughout like a bunch of badly prepared amateurs chancing their arm at ripping people off.