Jo was incredibly kind, helpful and knowledgeable and as a result we got the right survey for us and the property. Its so nice to speak with a real person, who happens to be so lovely too. The structu... See more
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I found all the staff courteous and professional. They listened well and their answers were helpful. They secured an early appointment with the seller's agent to carry out the survey. A comprehensive... See more
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Paid for the survey Friday, survey was completed The following Monday. Very fast service. The survey itself was very detailed with images and instructions of what happens next. Good drone footage... See more
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Absolutely brilliant service from start to finish. Had a structural survey carried out on my property after having numerous concerns. Jo in the office was amazing. Very helpful and informative helped... See more
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Company details
- Chartered Surveyor
- Architecture Firm
- Real Estate Appraiser
- Real Estate Surveyor
- Structural Engineer
- Surveyor
Written by the company
AMS SURVEYS is a RICS Regulated Chartered Building Surveying Practice covering; Cheshire, Lancashire, Liverpool, Manchester and North Wales for residential services and surveys. We have surveyors based within their local areas, with excellent local knowledge and experience. Whilst the Commercial and Heritage Services are offered across the North of England and Wales. Experts in Building Pathology, defect analysis and examining buildings, providing specialist comprehensive reports and solutions to both Residential, Commercial client and owners of historic buildings. ************************************************************ Some of the services we offer are: ************************************************************ RICS Homebuyer Level 2 # RICS Building Survey Level 3 # Roof Surveys # Damp and Timber Surveys # Structural Surveys # Drone Surveys # Schedule of Condition # Schedule of Dilapidations # Pre-purchase Surveys # Commercial Building Surveys # Architectural Design # Planning and Building Control # Historic/Heritage and Listed Buildings Surveys # Historic Building Recording # Heritage Statements ************************************************************ Call or visit our website to find out more about what we can do for you.
Contact info
5 Clock Tower Park, L10 1LD, Liverpool, United Kingdom
- 0151 314 6650
- Contact@AMSsurveys.co.uk
- amssurveys.co.uk
Get an Instant Quote From us Today!
4.9
Excellent
369 reviews
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Disappointing Survey: Poor Service After Payment
They conducted both an external and internal building survey (we emphasis external building is more important and internally we only need to review one area), which cost approximately £2.6K. As agreed, we were supposed to receive a comprehensive report with photos, and we paid in full before the work was carried out. The report was initially expected within 10 days but was delayed by a few days.
Upon review, the report was disappointing—it lacked detail, was extremely brief, and contained limited and unclear photos especially the areas that we insisted to survey. We had to request additional photos to properly assess the issues and find solutions ourselves.
The first request was challenging, as they refused to provide the full set of images, forcing us to select just one element only. After some back-and-forth, we eventually received them within a few days.
However, two key areas of the external facades—the primary purpose of the survey—were missing entirely from the report, with no photos or details provided. When we requested further images, communication dropped off completely. It has now been almost three weeks, and they have refused to respond to emails or engage with us.
They were not the cheapest option compared to other consultants who provided quotes. What initially convinced us to choose them was their strong customer service and persuasive sales approach, along with a sample report that appeared thorough and well-prepared. Unfortunately, this did not reflect the quality of service we actually received.
In contrast, when we conducted a similar survey 10 years ago with Clancy, the experience was far superior. Their report was comprehensive, clearly itemising defective areas, providing supporting photos, and even including repair suggestions.
If I could give zero stars, I would—one star only because no-star is not allowed.
Further note:-
The detailed written report was brief, as was the estimated cost. To verify the pricing, I contacted several subcontractors to assess the cost of defective works. Their estimates were at least 150% cheaper than the proposed cost, and they provided more images than the original survey.
As part of the agreed contract, my only additional request was for images, specifically of the front and side entrance walls where water ingress was observed. I did not request any technical advice advice on repairs, and my request remained within the original order.
15 April 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Thank you for your feedback, though we’re naturally disappointed to receive such a low rating, particularly after completing a significant and complex survey in accordance with the agreed scope, terms of engagement, safe and technical surveying standards.
Your survey was delivered in line with our original agreement: a full external and internal inspection. We provided a detailed written report, full cost estimates, and supporting photographs. Where serious issues were identified, particularly internal defects presenting risks to public safety, we responsibly recommended further investigation using safe access methods and contractors. Regrettably, there was a clear reluctance to engage with those recommendations or cover the associated costs.
We made every effort to accommodate your additional requests, but it’s important to clarify that many of these were outside the original instruction. Despite this, we provided further commentary and advice, shared additional images, and continued correspondence until it became clear that the expectations extended well beyond the agreed remit, and ultimately beyond what could be reasonably provided without further fees for third party involvement or a revised brief.
We’re proud of our strong customer service and professional integrity, and it’s unfortunate that this review seems to reflect frustration not with the quality of our service, but with our refusal to deliver extra work without proper instruction or to provide a biased or incomplete opinion. Our role as Chartered Building Surveyors is to deliver honest, independent, and impartial advice, even when that advice may be difficult to hear.
AMS SURVEYS remains committed to delivering high-quality, transparent and thorough reporting for all clients across residential, commercial and heritage sectors, and we stand by the quality and professionalism of the work delivered in this case.
Many thanks,
Anthony
AMS Level 3 Survey and Report
The Survey and Report were excellent, very detailed and with good advice given. Would have been 5*, but for the fact that it took 18 working days from making booking to Survey being carried out, hardly the 5-7 days advertised. However, I would use AMS again if I ever require another survey or advice on a property
28 May 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Hi Frank, Thank you for the great review and for highlighting the detail and advice in your survey report—it’s really appreciated.
We completely understand your comments around timing, and I’d like to offer some clarification. The 5–7 working days we reference is the typical turnaround from the day of inspection to delivery of the completed report, which we consistently meet. However, due to high demand, driven by our fantastic client feedback, reputation for quality, and professional standards, the wait time from booking to survey can sometimes extend beyond the average 10 working days, particularly during busier periods.
That said, we’re genuinely pleased to hear you’d use AMS SURVEYS again. Our goal is always to deliver trusted, thorough property advice, and your feedback helps us continue improving. Many thanks, Anthony
Overall satisfied with the service and competitive quotation!
I would have rated 5 stars if I hadn't have to chase the confirmation of property valuation date. Overall staff are friendly and surveyors who came to my property are very professional and report was issued quickly as well! The quotation was also very reasonable compared with others.
21 May 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Hi Natalie,
Thank you for your lovely review and for your honest feedback, it’s genuinely appreciated.
We’re really pleased to hear you found our team friendly, the surveyors professional, and the report delivered promptly. It’s great to know the property valuation service met your expectations overall, and that you felt our pricing was fair and competitive. Your feedback helps us refine our service and ensure a smoother experience for future clients.
Thanks again for choosing AMS SURVEYS. Many thanks, Anthony
Great service
Great, thorough service.
Easy to understand.
Highlighted bits that I wanted to know
Thank you!
31 May 2025
Reply from AMS SURVEYS | Chartered Surveyors
Hi Caroline,
Thank you for your excellent review!
We’re really glad you found the survey thorough and easy to understand. It’s always our goal to provide clear, useful advice, especially when there are specific concerns. Appreciate you choosing AMS SURVEYS! If you need anymore advice, we are always happy to help. Many thanks, Anthony
Survey was extremely informative and…
Survey was extremely informative and helpful, without it I would have purchased an exceptionally damp house that needed a hell of a lot of time and money I don't have! Would most definitely use again in future.
13 May 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Hi Lucy,
Thank you so much for your kind words.
I’m really pleased the survey proved helpful and gave you the information you needed to make the right decision. Damp issues can often go unnoticed without a detailed inspection, and avoiding a major renovation project is always a relief, especially when time and budget are tight.
If you ever need advice or support in the future, we’ll be here to help. Many thanks, Anthony
A really good and efficient service
A really good and efficient service, carried out on time and report provided ahead of schedule. Excellent communications too.
31 May 2025
Reply from AMS SURVEYS | Chartered Surveyors
Thank you for your fantastic 5-star review!
We’re pleased to hear you found our service efficient and appreciated the early delivery of your survey report. At AMS SURVEYS, we understand how important clear communication and fast turnaround times are, especially when making key property decisions. Many thanks, Anthony
Survey
From the first call Jo was very helpful in helping us get the type of survey to meet our needs as first time buyers. Report was detailed, easy to follow with photos attached and came back within the time frame
30 May 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Hi Faith,
Thank you so much for your kind review!
We’re delighted to hear that Jo was able to support you in selecting the right survey for your needs as first-time buyers. Helping clients navigate the process with confidence is what we’re all about. At AMS SURVEYS, we pride ourselves on delivering detailed and easy-to-understand reports, always backed with photographic evidence and delivered on time. Whether it’s a Level 2 Home Survey or a full Building Survey, we’ll ensure you get the insights you need to make informed decisions.
Many thanks,
Anthony
Level 2 report
I opted for the level 2 report and it was a well detailed and concise report. The sections were broken down well and the use of the traffic light system helped to identify the key parts of the report. I would recommend AMS, good customer service and thorough reports.
12 May 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Thank you for your feedback! We're glad the Level 2 report met your expectations and that you found the traffic light system and layout helpful for understanding the key issues. Great to hear our customer service stood out too — we really appreciate the recommendation! Many thanks, Anthony
Survey was booked quickly.
Survey was booked quickly.
Very detailed.
However, it took a week from the date of the survey till the report was ready for me to view. In my opinion, this is a long time to wait, having previously received reports from other companies within 48 hrs.
16 May 2025
Reply from AMS SURVEYS | Chartered Surveyors
Thank you, Mrs B, for your kind 4-star review and for highlighting the detailed nature of the survey you received.
We appreciate your feedback regarding the report turnaround time. As a RICS-regulated building surveying practice, we follow the RICS Home Survey Standard, which requires that surveyors are given adequate time to consider all aspects of the property and any relevant background information. This ensures that the final report is accurate, thorough, and professional.
At AMS Surveys, every report is not only prepared by a qualified Surveyor but also reviewed through our in-house quality assurance process by a second experienced surveyor. This dual-layer approach supports our commitment to delivering detailed and reliable home surveys.
While we understand some companies offer quicker report delivery, the typical industry standard across RICS surveyors is around 5 working days. We believe this timeframe strikes the right balance between efficiency and the quality our clients expect.
Thank you once again for choosing AMS Surveys. We’re proud to support clients with trusted, professional advice, and we’re always here should you need any further help post-survey.
Many thanks,
Anthony
A very satisfactory and comprehensive report
The report was clear and the comprehensive number of supporting photos showing damp meter readings was very helpful. The recommendations and estimated costs for the remedial action were also very helpful.
14 May 2025
Reply from AMS SURVEYS | Chartered Surveyors
Hi David,
Thank you for taking the time to leave such a positive review. We’re really pleased to hear you found the report clear, comprehensive, and particularly valued the inclusion of damp meter readings and photographic evidence — it’s something we take great care to include in every damp and timber survey.
Providing practical recommendations along with estimated remedial costs is key to helping our clients plan ahead with confidence. We’re proud to be a trusted name in detailed building surveys, delivering actionable insights that make a real difference.
Thanks again for choosing AMS Surveys — we’re glad we could support you with a professional and thorough service.
Thanks, Anthony
AMS Surveys | Damp & Timber Specialists | Chartered Building Surveyors | Liverpool & Nationwide
Very detailed report highlighting…
Very detailed report highlighting issues that need addressing along side advice on how to approach the situation.
28 April 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Hi Daniel,
Thank you for your great review! We’re really glad to hear that you found the report detailed and informative. Providing not just a list of issues but also clear, practical advice on how to approach them is exactly what we aim for — it’s all part of delivering a high-quality, professional surveying service.
At AMS Surveys, we believe in empowering our clients with the knowledge they need to make confident, informed decisions about their property — whether that’s through a damp survey, building condition report, or full structural inspection.
We really appreciate your feedback and thank you again for choosing AMS Surveys.
Thanks, Anthony
AMS Surveys | Chartered Building Surveyors | Expert Property Reports | Liverpool & Nationwide
Brilliant service A***
Brilliant service, efficient, price perfect and kept updated throughout the whole process, would highly recommend, top service from start to finish
A***. Highly recommended
3 May 2025
Reply from AMS SURVEYS | Chartered Surveyors
Thank you so much, Vicky! We're thrilled to hear you were happy with the service from start to finish. Your kind words and recommendation mean a lot to the team at AMS Surveys. If you ever need us again, we're just a call away! I'll pass on your feedback to the team. Many thanks, Anthony
I contacted for the level 2 survey and…
I contacted for the level 2 survey and they have date available after 2 months. They were fully booked.
6 May 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Thank you for your feedback, and we’re really grateful you reached out to us for a Level 2 Survey.
You’re absolutely right – we were fully booked in your area at the time, which is a reflection of the high demand for our trusted and thorough surveying services. While we completely understand how frustrating delays can be, we hope it shows just how many clients put their confidence in AMS Surveys to deliver accurate, detailed, and professional reports.
We always recommend booking early where possible, especially during busy periods, to secure your preferred slot. That said, we’re continuously expanding our team and capacity to reduce wait times while maintaining the high standards we’re known for.
If we can assist you in the future, we’d love the opportunity to work with you and show you why so many people choose AMS Surveys.
AMS damp and timber survey, worth it.
AMS were very helpful and supportive over the phone, their specific fault survey for damp and timber was delivered quickly and detailed the findings well, it then estimated repair costs. I was pleased with the service, would recommend.
29 April 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Thank you, Kyle! We're really pleased to hear you found our damp and timber survey helpful and worth it. Glad the report was clear, timely, and met your expectations. We appreciate the recommendation – don’t hesitate to get in touch if you need anything else! I'll pass on your feedback to the team. Many thanks, Anthony
Top service and great price
Great service, price was right, super efficient and report was really detailed providing us with all the information needed, we were kept notified all the way through the process and the updates and information provided kept us in the loop, highly recommended service, would use again A**
17 April 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Thank you, Vicky, for your brilliant 5-star review!
We’re thrilled to hear you found our service efficient, well-priced, and that the report provided all the information you needed. At AMS Surveys, we’re committed to delivering detailed, high-quality RICS Home Surveys with clear communication from start to finish — so it’s fantastic to know you felt supported and kept informed throughout.
Your recommendation means a lot to the team, and we’d be delighted to work with you again in future. Thanks for choosing AMS Surveys. Many thanks, Anthony
Fantastic
Fantastic, very detailed survey which helped us making an informed decision on what to do with the house we were buying. Would recommend
Thank phil
10 April 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Thank you, Phil, for your fantastic review and recommendation!
We’re really pleased to hear that our detailed survey helped you make an informed decision on your new home. At AMS Surveys, we take pride in delivering clear, thorough, and reliable reports to support our clients through the home-buying process with confidence.
If you ever need further advice or support — whether it’s on property maintenance, defects or future planning — we’re only a call or email away.
Thanks again for choosing AMS Surveys, and all the best in your new home! Thanks, Anthony
Excellent service
Excellent service, survey completed day after booking and very in-depth report provided within 1 week.
3 April 2025
Unprompted review
Had a Level 3 RICS Survey completed…
Had a Level 3 RICS Survey completed recently and the whole experience was excellent from start to finish.
17 April 2025
Fantastic service and kept fully…
Fantastic service and kept fully informed throughout the process.
15 April 2025
Unprompted review
AMS surveys were brilliant
AMS surveys were brilliant. They were effective in their communication, efficient in their timings, and the report which I was given what incredibly comprehensive. Such a good value for money. It was very thorough and helped immensely in our house search. I will be using them as you cannot get better service and price
10 April 2025
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