AMS SURVEYS | Chartered Surveyors Reviews 

371
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, helpful, and knowledgeable staff, who make interactions pleasant and reassuring. Many highlight the excellent customer service and communication, noting the team's responsiveness and efficiency from start to finish. Reviewers appreciate the thorough and detailed reports, often delivered promptly and providing valuable insights, alongside helpful follow-up calls and explanations from surveyors. The entire process is noted for being easy to arrange, with quick appointments and a smooth user experience, leading many to highly recommend the company.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its professionalism, efficiency, and... See more

Staff

People report positive experiences with staff, consistently describing them as professional, friendly, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and detailed nature... See more

User experience

Customers consistently note positive experiences with the user experience, highlighting the helpful and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick turnaround for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jo was incredibly kind, helpful and knowledgeable and as a result we got the right survey for us and the property. Its so nice to speak with a real person, who happens to be so lovely too. The structu... See more

Company replied

Rated 5 out of 5 stars

I found all the staff courteous and professional. They listened well and their answers were helpful. They secured an early appointment with the seller's agent to carry out the survey. A comprehensive... See more

Company replied

Rated 5 out of 5 stars

Paid for the survey Friday, survey was completed The following Monday. Very fast service. The survey itself was very detailed with images and instructions of what happens next. Good drone footage... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from start to finish. Had a structural survey carried out on my property after having numerous concerns. Jo in the office was amazing. Very helpful and informative helped... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Architecture Firm
  3. Real Estate Appraiser
  4. Real Estate Surveyor
  5. Structural Engineer
  6. Surveyor

Written by the company

AMS SURVEYS is a RICS Regulated Chartered Building Surveying Practice covering; Cheshire, Lancashire, Liverpool, Manchester and North Wales for residential services and surveys. We have surveyors based within their local areas, with excellent local knowledge and experience. Whilst the Commercial and Heritage Services are offered across the North of England and Wales. Experts in Building Pathology, defect analysis and examining buildings, providing specialist comprehensive reports and solutions to both Residential, Commercial client and owners of historic buildings. ************************************************************ Some of the services we offer are: ************************************************************ RICS Homebuyer Level 2 # RICS Building Survey Level 3 # Roof Surveys # Damp and Timber Surveys # Structural Surveys # Drone Surveys # Schedule of Condition # Schedule of Dilapidations # Pre-purchase Surveys # Commercial Building Surveys # Architectural Design # Planning and Building Control # Historic/Heritage and Listed Buildings Surveys # Historic Building Recording # Heritage Statements ************************************************************ Call or visit our website to find out more about what we can do for you.


Contact info

Get an Instant Quote From us Today!

We offer Residential, Commercial & Heritage Quotes all in one place.

4.9

Excellent

TrustScore 5 out of 5

371 reviews

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4.9

All reviews

(371)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

A very thorough, detailed, yet easily followed Level 3 survey report provided. Service very quick and competitive. I would definitely recommend.

13 May 2024
Rated 5 out of 5 stars

Great service made thhe whole process…

Great service made thhe whole process so easy. Fast and efficient on getting out and kepted upto date.
Nice phone call @ end explaining all about the sevey was really asurring to have that service

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Great service received.

Excellent comprehensive report and the surveyor was happy to answer our queries on a phone call. The office can sometimes be a little busy and leaving a voicemail is not always possible but we always got a callback within a few minutes.

1 May 2024
Rated 5 out of 5 stars

Recommend

The communication and support has been excellent.
Debs assisted with the booking of the survey and answered our queries and provided advice where required.
Jo also supported us and we couldn't be happier with the service.
It was great being able to log in online and follow the progress of the report and to message Debs and Jo with any questions.
The level 2 survey report was exceedingly thorough and we are greatful for this and thank the surveyor for their time. We definitely recommend AMS Surveys and would use the company again - without hesitation - in the future.

24 April 2024
Unprompted review
Rated 5 out of 5 stars

Really pleased

Really pleased with the service offered. Called to check what was required before instructing the survey. Cheapest price by quite a way compared to other providers. Report was very detailed and was sent after 7 days as stated. Would recommend and use again in future if needed.

24 April 2024
Rated 5 out of 5 stars

Extremely professional service as well…

Extremely professional service as well as friendly and helpful throughout the process. Very detailed report which identified a long standing damp problem that other companies has failed to diagnose. I would recommend this company without hesitation.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish!

Fantastic from start to finish!
The sales tactic was not pushy, which was a breath of fresh air when purchasing a property.
The survey was booked quickly and the surveyor turned up as planned.
The report was issued within a week despite it being the easter weekend- super impressed by that turnaround.
The report was thorough and well written.
AMS Surveys have been the only company I've dealt with during my property purchase that have done as they said they would in full and on time, highly recommend.

2 April 2024
Rated 5 out of 5 stars

Swift service

Swift booking and on request the report was also ready in 5 days which was really helpful as I was in a rush. Portal was easy to use too.

24 March 2024
Rated 5 out of 5 stars

Outstanding service and A* surveys

Outstanding service. Jo extremely helpful. Both surveyors for level 2 and specific defects survey (Thomas and Ian), very knowledgeable, helpful and detailed - both surveys top class (and I’m a chartered surveyor, so have high standards).
Went above and beyond to get the surveys to me very quickly for auction.
Could not have been any more helpful and will always be my go to for future work.
Thanks for all your help.

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Good experience!

Surveyor arrived at the property within 2 days of booking.

Report received within time period promised.

Very detailed report provided by Thomas - Fully recommend using this company.

13 March 2024
Rated 5 out of 5 stars

Very thorough and well explained

Very thorough and well explained. Jo was great and very quick at responding and organising the survey. The process was very quick from having a surveyor assess the property to receiving the report. The photos included were helpful and clearly labelled too. Would definitely recommend AMS surveys!

1 March 2024
Unprompted review
Rated 5 out of 5 stars

AMS - very thorough and helpful

AMS responded very promptly, worked to a tight deadline, and completed an incredibly thorough survey. It was the second survey I had done on the same property (the first survey was done by another company), and the AMS survey was significantly more detailed and thorough, revealing problems that had not been revealed by the surveyors who did the first survey. I have no hesitation in recommending them.

28 February 2024
Rated 5 out of 5 stars

Very efficient and thorough!

The communication from start to finish has been great. Deb supported us with our booking and was very helpful. The level 2 survey report exceeded our expectations with the amount of detail. Kimberley (the surveyor) was happy to go through the report with us afterwards and answer any questions we had. We would definitely recommend/ use AMS surveys in the future!

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Jo was great deal with on my initial…

Jo was great deal with on my initial call. We received the results from our level 2 survey on time and was pleasantly surprised on how thorough the survey was. Very happy to use this company in the future to complete our building projects. Thank you

19 February 2024
Rated 5 out of 5 stars

Very thorough

Prompt communication, incredibly detailed survey (I opted for level 2), all for a very competitive rate! Would highly recommend.

6 February 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

The team at AMS were highly professional throughout; explaining each stage of the process and timelines for visits and reports. I would recommend them to anyone looking for a highly experienced and knowledgeable structural engineering team

13 February 2024
Rated 5 out of 5 stars

Great experience

Great experience. Prompt service from start to finish. Great communication and a very thorough report generated at the end. Reasonably priced too. Have already recommended to others. Thank you!

12 February 2024

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