Amplified Telephones Reviews 

1,344
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely speedy delivery service and the careful packaging, ensuring items arrive promptly and in top condition. Many buyers find that the enhanced audio volume and the large keypad buttons provide immense practical help for elderly relatives. They also appreciate the simple website navigation which makes purchasing a straightforward process for everyone involved. However, some customers also noted frustrating technical difficulties such as charging failures, battery faults, or problems with the amplification functions. A few reviewers additionally mentioned that certain device designs proved quite unsuitable or overly complex for individuals with specific cognitive impairments.

What people talk about most

Product

Clients share ambiguous opinions on product features, with many praising the loud ringers, large buttons, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the website is easy... See more

Delivery service

Consumers find delivery service to be prompt and efficient, with many noting that orders arrive quickly and... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly. While many customers... See more

Service

People report positive experiences with service, highlighting fast shipping and helpful staff. Customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good website and phones well packaged and delivered promptly. My wife and I are in our 80s and my wife finds the larger buttons are a big help. Amplification is more or less as described, but I woul... See more

Rated 4 out of 5 stars

reception and therefore hearing much improvred over previous fone.Instructions for setting up not very clear but I managed. delivery reasonably prompt and packaging good. product looks good but tim... See more

Rated 5 out of 5 stars

Needed replacement phones for my elderly sister ordered from Amplifued telephones and found the experience fantastic . Iam not a technical wizard but these phones didn’t need one . The order was prom... See more

Rated 5 out of 5 stars

Quick and easy to purchase the telephone, which arrived promptly. Decent quality product purchased for my parents who are hard of hearing and though its early days, the enhanced in-call volume doe... See more


Company details

  1. Internet Shop

Written by the company

Here at Amplified Telephones, we understand that hearing loss is a condition that affects a number of people, and it can have a severe impact on quality of life. Our dedicated team of product experts are on hand to help you find the right amplified telephones and listening devices so that you no longer need to feel isolated from your friends or loved ones.

AmplifiedTelephones.co.uk

Written by the company

Free UK Delivery
You don't need to worry about any hidden delivery costs or unexpected charges once you reach the checkout. We offer FREE UK delivery on ALL orders.
Product Experts Ready to Help You
Our dedicated Customer Services team are on hand to help you with your order. Whether you'd like to make a repeat purchase or you're shopping for the first time with AmplifiedTelephones.co.uk, they are ready with their expert product knowledge to answer your queries and offer assistance with placing your order.
Quality Products at Affordable Prices
As a leading independent distributor of assistive technology products, we pride ourselves on our growing reputation for supplying quality products at affordable prices from brands you can trust.
Dedicated Product Experts
Our Amplified Telephones experts have access to a wealth of information about amplified phones and can help you with your purchasing decision. Whether you're looking for a cordless or corded handset, a TV listener, or even an extra-loud doorbell, our team are here for you.
Safe Shopping with AmplifiedTelephones.co.uk
We are an ISO 9001:2015 certified business, providing peace of mind that your order is safe in our hands. You can shop safely with us (secured by Thawte), and we even offer FREE UK mainland delivery on all orders.

Free UK Delivery!

We offer FREE UK delivery on ALL orders!

You don't need to worry about any hidden delivery costs or unexpected charges once you reach the checkout. We offer FREE UK delivery on ALL orders.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.3

All reviews

(1,344)

197 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor service and communication

Paid for express delivery. Delivered to wrong address and amplified technology initial said I needed to wait it was being delivered via Royal Mail, which was incorrect. Had to chase multiple times to eventually receive goods over one week later. Terrible customer service. They offered to refund express delivery charge, but still nothing received. For a company selling communication devices their customer communication is awful.

27 March 2026
Amplified Telephones logo

Reply from Amplified Telephones

Dear customer,

Thank you for your feedback. Please accept our sincere apologies for the frustration caused by the delay in your delivery and the initial misinformation regarding your courier.

You are correct that there was a mix-up in our first response regarding Royal Mail and we are sorry for the confusion it caused while tracking your parcel.

Regarding your refund for the express delivery charges, this was processed on our system on March 31st. Depending on your bank's processing times, this usually takes up to 5 working days to appear on your account. We have double-checked this at our end and can confirm the transaction was successful.

We are glad that the parcel was eventually delivered to you on April 9th, but we recognize this was well outside the service level you expected.

Kind regards,

Victor
Amplifiedtelephones.co.uk

Rated 1 out of 5 stars

No delivery and no refund

No delivery and no refund. Don’t respond to emails. Will be taking them to small claims court to get money back

Update: I’m happy to email you with screenshots of your emails to me. Do not give false information.

2 April 2026
Unprompted review
Amplified Telephones logo

Reply from Amplified Telephones

Dear Sara,

Further to your review, I can confirm that we have no records of any orders received under your name or details. Similarly, we have not received any emails from you.

In any case, please do email our team at helpdesk@amplifiedtelephones.co.uk, or call us on 020 7501 1101, and a member of the team will be more than happy to assist with any queries you may have.

Kind regards,

Victor,
Amplifiedtelephones.co.uk

Rated 2 out of 5 stars

Although I read what I could about the…

Although I read what I could about the phones, they did not hold as many numbers that I had hoped. And they are not suitable for placement with our digital hub

19 March 2026
Amplified Telephones logo

Reply from Amplified Telephones

Dear Christine,

Thank you for leaving your review.

I am sorry that the Geemarc AmpliDECT 295 Photo Amplified Cordless Telephone you have recently purchased does not hold as many numbers as you were hoping for. I can confirm that it allows to store up to 50 names and numbers in the standard internal directory, as well as 10 dedicated photo buttons on the base station for immediate, one-touch dialing of your most important contacts.

I can also confirm that this phone is compatible with digital broadband line and you should be able to connect it to the back of your hub.

In any case, and should you wish to discuss further, please contact our in-house team at helpdesk@amplifiedtelephones.co.uk and we will be happy to advise further.

Kind regards,

Victor
Amplifiedtelephones.co.uk

Rated 5 out of 5 stars

Excellent product at competitive price.

Excellent product at competitive price.
Staff are extremely knowledgeable and helpful.
Unfortunately we had to return the phone as it did not meet the needs of my elderly father.
The returns process was very easy and straight forward with the refund being dealt with very swiftly.
Following the experience I had I would definitely recommend.

5 March 2026
Rated 5 out of 5 stars

Excellent, reliable service

Second purchase made from this company (an upgrade from the original purchase). Always happy with the reliability and prompt service of Amplified Telephones and would not hesitate to purchase again. Highly recommended.

3 March 2026
Rated 3 out of 5 stars

The earpiece volume isn’t very loud…

The earpiece volume isn’t very loud unless you remember to press the boost button every time you use it. Not great for dementia sufferers - too complicated. Not bad once the button is pressed. Also, you can only enter names into the memory with up to 10 characters….very poor. Easy to set up.

5 March 2026
Amplified Telephones logo

Reply from Amplified Telephones

Dear Geoff,

Thank you for taking the time to share your feedback.

We’re sorry to hear the volume boost function and memory limitations have been frustrating. We’ll share your comments with our product team, as we understand how important simplicity is.

If the product isn’t suitable, we’d be happy to provide returns information and help you find a better alternative. Please feel free to contact our customer service team.

Kind regards,
Cliona
Amplifiedtelephones.co.uk

Rated 5 out of 5 stars

The SIM based GSM desk phone is excellent

Purchased a GSM desk phone (SIM based landline phone) for my 90+ year old grandmother who just could not get on with mobile. Rheumatoid arthritis in her hands meant using small buttons or touchscreen was just not feasible and no line connection for a normal landline meant we had to try something new. When the Amplified Telephone GSM phone arrived it was simple to set up, tested and worked great with a normal SIM card and was, most importantly, dead easy to use. Unfortunately, my grandmother passed away shortly after purchasing the phone so she didn’t really get a chance to use it for a prolonged period. That said, the phone is packed away ready for any other family member who might benefit from it in future. Great product and worth the money.

19 February 2026

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