Johnny is the best tech support guy for Amp Quantower. He is patient and methodical. I like that he will do remote support on the spot quickly get to the root of the issue as oppose to documentation l... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Called Amp this morning with login issues and linking to a platform. Spoke with Collin and he was patient, professional, and extremely helpful in getting everything working correctly. He showed me... See more
Company replied
I have always had great experiences with the AMP service staff, but today was over the top. Collin was patient and professional dealing with my limited computer skills as he got my live data feed c... See more
Company replied
I had a problem where amp/cqg logs me in but charts stay blank. ive bee facing this problem from past month and checked everything on the internet like reddit and youtube etc nothing worked but then i... See more
Company replied
Company details
Written by the company
Welcome Smart Traders...You are looking at TrustPilot because you care. So does AMP!!! --- AMP Futures offers you Ultra-Cheap Commissions, Super-Low Margins, a Huge Selection of 50+ Trading Platforms and Excellent 24-hour Customer Service!!! --- Trusted by traders worldwide Voted as the "Best Futures Broker" by TradingView users 2 Years in a Row (2023 & 2024)
Contact info
221 N LaSalle Street, 60601, Chicago, United States
- +13128936400
- trading@ampfutures.com
- ampfutures.com
4.3
Excellent
950 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ignacio was very helpful
27 June 2025
Unprompted review
Reply from AMP Futures
Thank you for your 5-star review! We're glad to hear you found the support helpful.
Happy Trading!
Something shady going on
So, it happened that I blew my first live account. Ok. Happens. I'm trading intraday so they charge me fees and commission the next day. I had few hundred bucks left and after the fees/commisons where charged my balance was about negative $6. I wired that money the same day. Then, surprisingly, over the next few days they kept charging me something. I don't know what exactly because they only write "correction". Couple of times it was +$1 or +$2 but after the weekend they said I still owe them $36! I wanted to close my account on the weekend but I couldn't because the already changed my balance to negative. And they have a system in place that says you can't close an account if balance is not 0. Wth... I'll see what happens tomorrow. But I suggest staying away from them if you care about your money. Trading is hard anyway but having a shady business broker is just f* up.
24 June 2025
Unprompted review
Reply from AMP Futures
We take claims like this very seriously and have attempted to verify the details, but without any response or identifying information from the reviewer, we have no way to confirm this situation.
The description provided does NOT reflect how our system processes account balances, fees, or communications.
If this is a genuine issue, we invite you to contact our support team directly so we can properly investigate and assist.
We’re always here to provide support and address any questions quickly and professionally using our 24-hour support team using Phone or Live Chat: https://www.ampfutures.com/contact-us
Fast and Helpful Support!
I had a very positive experience with the support team. They were extremely professional, friendly, and very quick in their response time. The answers were clear and helpful, and I was able to resolve my issue in no time. I especially appreciate the detailed explanations and the continuous support. It helped me address my concern quickly and move forward. Highly recommended!
23 June 2025
Unprompted review
Reply from AMP Futures
Thank you for taking the time to share such a thoughtful review! We're thrilled to hear that our support team provided you with clear, professional, and timely assistance.
It’s great to know the detailed explanations and continued support made a difference in resolving your issue.
We truly appreciate the recommendation and look forward to being here whenever you need us.
Happy Trading!
Horrible experience
It took a while for my funds and creation of my trading account. Only 200 dollars but when I tried to trade through their cqg the margin was high and I can't trade. So I decided to withdraw my 200 dollar funds and I was denied because my remaining funds was only 188 dollars. Where's the 12 dollars, I haven't placed a trade? So, I request another without worth 188 dollars and I hopeI will get my money back maybe waiting again for two weeks or more. Very frustrating company. Then I decided to try SP500 and their it goes after 30minutes I can trade with their micro eminis with 30 dollars with Friday Bitcoin and 50-70 dollars with the rest.
20 June 2025
Unprompted review
Reply from AMP Futures
FAKE review. No customers with name "Kurdapyo Ako". Reported to TrustPilot
Terrible customer service
After opening my personal account and sending a same-day wire, I received no confirmation that the funds had been received. It turns out the transfer was made from my business account, so I promptly opened a business account with AMP to resolve the issue. Since then, I have sent multiple emails, yet received little to no response.
When I used the chat feature on the dashboard, I spoke with Freddie. Unfortunately, the replies were delayed and unclear, as if my questions were not being properly understood. Jhonny responded to a few of my emails, but his answers were vague and often redirected me to other departments, with no one truly taking responsibility for resolving the issue.
Frankly, this lack of accountability and poor communication has left me extremely disappointed. The platform itself looks promising, but a company’s legacy is built on how it treats its customers—and in this regard, AMP has fallen short.
To anyone reading this: if you choose to open an account, make sure everything is perfect from the start. The system might work well, but if you ever need human support, you may find yourself in the same difficult position I am in now. Unless someone at AMP decides to take ownership and resolve the matter, I remain stuck waiting for help.
I sincerely hope this message is taken seriously and that someone steps up to assist me properly. I am still willing to work with your firm, but only if the customer service significantly improves from here on.
13 June 2025
Reply from AMP Futures
Thank you for sharing your experience. We understand your frustration and want to clarify that both our new accounts and banking departments have been actively working on your case.
While the resolution may not have happened as quickly as you expected, we can confirm that your deposit has been properly applied to your newly approved business account.
We appreciate your patience and your willingness to continue working with us.
If there are any remaining concerns, we're here to ensure everything is fully resolved.
Happy Trading!
Reply from AMP Futures
Thank you for your 5-star review! We're glad to hear you found our support helpful.
We appreciate your feedback and are here whenever you need us.
Happy Trading!
Really good broker
Really good broker, the customer service is on fire. Recommended 100%
10 June 2025
Unprompted review
Reply from AMP Futures
Thank you for the enthusiastic review! We're glad to hear you're enjoying your experience with AMP Futures and that our customer service has stood out to you.
We appreciate the recommendation and look forward to continuing to support you reach your trading goals!
Happy Trading!
ignacio Extremely helpful and…
ignacio Extremely helpful and determined to fix my problem. You should be proud to have him as an employee. Thanks again my friend!
9 June 2025
Unprompted review
Reply from AMP Futures
Thank you for the great review! We're thrilled to hear that our team member was so dedicated to resolving your issue.
We'll be sure to pass along your kind words. It's always encouraging to know their efforts make a real difference.
We look forward to assisting you again in the future!
Happy Trading!
Collin was really helpful and to the…
Collin was really helpful and to the point was able to resolve my queries.
4 June 2025
Unprompted review
Reply from AMP Futures
Thank you for your 5-star review! We're glad to hear that our support team was clear, helpful, and able to resolve your questions efficiently.
We appreciate your feedback and are here anytime you need us.
Happy Trading!
Johnny is good guy he answered to my…
Johnny is good guy he answered to my all question i appreciate your time thank you🙏❤️
3 June 2025
Unprompted review
Reply from AMP Futures
Thank you for the great review! We're glad Johnny was able to answer all your questions and provide the support you needed.
We’ll be sure to pass along your appreciation to him.
Thank you for choosing AMP Futures!
Happy Trading!
Johnny was great
Johnny was great. Super responsive and polite and patient.
2 June 2025
Unprompted review
Reply from AMP Futures
Thank you for your kind words! We're thrilled to hear that Johnny provided responsive, polite, and patient support.
We’ll be sure to pass along your feedback to him.
Glad to have you with AMP Futures!
Happy Trading!
Reply from AMP Futures
Thank you for your 5-star review! We're glad to hear that our support team was able to help you effectively.
We appreciate your feedback and are always here if you need anything else.
Happy Trading!
Great service--knowledgeable people all…
Great service--knowledgeable people all around and a wonderful brokerage.
28 May 2025
Unprompted review
Reply from AMP Futures
Thank you for the fantastic review! We're thrilled to hear you’re enjoying the service and finding our team knowledgeable.
It means a lot to know you consider AMP a great brokerage.
Happy Trading!
The experience was Great because…Freddie is Customer Satisfaction Focused
The experience was Great because Freddie has consistently been highly focused on customer satisfaction every time I am fortunate enough to be transferred to him in Tech support. Today he set me
up with improved commissions structure that I wasn't aware of previously.
20 May 2025
Unprompted review
Reply from AMP Futures
Thank you for your great review! We're glad to hear that Freddie consistently provides you with attentive and knowledgeable support, and that he was able to help you take advantage of a better commission structure.
We’ll be sure to recognize him for his outstanding service.
Your feedback means a lot to us!
Happy Trading!
Johnny was very helpful
Johnny was very helpful, eager to help and very knowledgeable
He solved my problem what others couldn't.
I Give him FIVE STARs
20 May 2025
Unprompted review
Reply from AMP Futures
Thank you for the fantastic review! We're thrilled to hear that Johnny was able to resolve your issue and deliver the level of support you were looking for.
We'll be sure to pass along your kind words…he’ll appreciate them.
We're glad to have earned your FIVE STARs!
Happy Trading!
I such amazing support from AMP Collin
I such amazing support from AMP Collin. thank for your patience and help.
19 May 2025
Unprompted review
Reply from AMP Futures
Thank you for the kind words! We're glad to hear you had a positive experience and that our team was able to provide the support and patience you needed.
We’re always here to help.
Thank you for choosing AMP Futures!
Happy Trading!
Reply from AMP Futures
Thank you for the great review!
We're glad to hear you’re enjoying the fast service, competitive offers, and low trading margins.
We appreciate your feedback and look forward to continuing to support your trading with AMP Futures!
Happy Trading!
great platform
Great customer support. Very helpful.
Quick answers to questions and fast process.
Very helpful customer support.
Thanks
7 May 2025
Unprompted review
Reply from AMP Futures
Thank you for the great review! We're glad to hear our support team was responsive and helpful throughout your experience.
We’re committed to making the process as smooth and efficient as possible, and we truly appreciate your feedback!
Happy Trading!
New client set up
The customer service was ready and able to quickly give me the information and walk me through the process of setting up my account. Thank you.
7 May 2025
Unprompted review
Reply from AMP Futures
Thank you for the 5-star review!
We’re glad to hear that our customer service team was able to provide clear guidance and quick support during your account setup.
We appreciate your feedback and look forward to being part of your trading journey!
Happy Trading!
Great team at AMP
Great team at AMP, Any real problems talk to Daniel the manager of the support team real stand up guy! ;)
1 May 2025
Unprompted review
Reply from AMP Futures
Thank you for the great review!
We’re glad to hear you’ve had a positive experience with our team, and we truly appreciate your shoutout to Daniel. He’s a dedicated part of our support team, and we’ll be sure to pass along your kind words.
We’re always here to help whenever you need us!
Happy Trading!
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