Johnny is the best tech support guy for Amp Quantower. He is patient and methodical. I like that he will do remote support on the spot quickly get to the root of the issue as oppose to documentation l... See more
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Review summary
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Called Amp this morning with login issues and linking to a platform. Spoke with Collin and he was patient, professional, and extremely helpful in getting everything working correctly. He showed me... See more
Company replied
I have always had great experiences with the AMP service staff, but today was over the top. Collin was patient and professional dealing with my limited computer skills as he got my live data feed c... See more
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I had a problem where amp/cqg logs me in but charts stay blank. ive bee facing this problem from past month and checked everything on the internet like reddit and youtube etc nothing worked but then i... See more
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Company details
Written by the company
Welcome Smart Traders...You are looking at TrustPilot because you care. So does AMP!!! --- AMP Futures offers you Ultra-Cheap Commissions, Super-Low Margins, a Huge Selection of 50+ Trading Platforms and Excellent 24-hour Customer Service!!! --- Trusted by traders worldwide Voted as the "Best Futures Broker" by TradingView users 2 Years in a Row (2023 & 2024)
Contact info
221 N LaSalle Street, 60601, Chicago, United States
- +13128936400
- trading@ampfutures.com
- ampfutures.com
4.3
Excellent
950 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AMP Futures
Thank you for your 5-star review! We appreciate your feedback and are glad to hear you had an excellent experience.
We look forward to continuing to provide the best service possible.
Happy Trading!
AMP provides Quantower, a Ukrainian product, but doesn't offer services to Ukrainian
It's sad that AMP provides Quantower, a Ukrainian product, but doesn't offer services to Ukrainian nationals living abroad for years.
While other brokers follow regulatory requirements and review applications based on tax residency, AMP relies on your passport.
As a Cyprus resident, I had no issues opening an account with other American brokers like Interactive Brokers and NinjaTrader. Don’t they also follow regulatory requirements?
14 March 2025
Unprompted review
Reply from AMP Futures
We understand your frustration, and we want to clarify that our restrictions are based on regulatory requirements, not individual preferences.
Our compliance policies must adhere to international regulations, which sometimes limit the regions we can serve.
We appreciate your feedback and will continue to review our policies as global regulations evolve.
Please check the restricted countries list periodically, if Ukraine becomes available please do not hesitate to apply for an AMP account.
Here is the full list - Restricted Countries List - https://faq.ampfutures.com/hc/en-us/articles/10797726829463-Restricted-Countries-List
Reply from AMP Futures
Thank you for your 5-star review! We're pleased to hear that you had a great experience with our support team and that our competitive pricing meets your expectations.
If you ever need further assistance, don’t hesitate to reach out—we’re always here to help!
Happy Trading!
Ignacio
Ignacio - AMP Multichart
I was a bit frustrated but after my conversation with Ignacio all problems were taken care of
11 March 2025
Unprompted review
Reply from AMP Futures
We appreciate your patience and are glad our customer support team was able to resolve your concerns. Providing clear and effective assistance is always our goal.
Thank you for your feedback, and we’re here whenever you need us!
Happy Trading!
Best future broker for Europeans
One year ago, I moved my trading account to AMP and so far I have no regrets. Having over 10 years experience in trading futures, I changed several brokers and AMP is one of the best. Any interaction with them was smooth and fast, from opening my trading account, funding and withdrawal requests to reaching support. The platform I use is Motivewave and the connection with AMP all this time was trouble free. Bear in mind that I am from Europe and to find a reliable and cheap broker like AMP in my region is not an easy task. I recommend them 100%.
10 March 2025
Unprompted review
Reply from AMP Futures
We truly appreciate your detailed feedback and your recommendation! It’s great to hear that your experience with AMP over the past year has been smooth, from account management to platform connectivity.
We’re glad to be your broker of choice and will continue providing reliable service and support.
Happy Trading!
I contacted AMP for customer service…
I contacted AMP for customer service and they got back to me. It took a couple hours, but that’s better than a lot of other brokers.
Also, they have been good about crediting my deposits in a timely manner, So that is appreciated!
6 March 2025
Unprompted review
Reply from AMP Futures
We appreciate your feedback and are glad to hear that you had a positive experience with our deposit processing.
Thank you for choosing AMP Futures, and we look forward to continuing to support you reach your trading goals!
Happy Trading!
Terrible customer service
Terrible customer service. They dont read emails needed for vital forms. Have lost so much money on transfers alone because of a joint account, and errors the company failed to rectify originally. Please hire new support staff, my experience from the beginning has been the same. I think it’s outsourced and these people do not speak english and are not able to fully comprehend the language. I am trying to run a business, but it’s nearly impossible whenever trying to communicate with these folks. I forgot to mention I also tried calling the customer service line, and was never reached back out to, and I tried calling again today and they seem to always be busy at regular business hours. Do not recommend. Other recent reviews share the same sentiment, it is obvious there is some sort of larger issue here. 3/10/25 They still haven't picked up the phone once. non existent customer service. Never seen service this abhorrent in the United States. Going to complain to the BBB and FINRA. 10/12 Your statements about my emails be addressed in a timely and professional matter is completely incorrect. I wouldn't call closing an account because someone complained about your terrible customer service professional behavior, however it is about the only timely thing you guys have done, crazy how that works. Shows how willing the company is to adapt and grow. What a clown show.
7 March 2025
Unprompted review
Reply from AMP Futures
Absolutely, NOT accurate of our support team or service.
We take customer service very seriously and ensure that all communications are handled by our dedicated, in-house support team.
We have thoroughly reviewed all communications regarding your request and can confirm that our team addressed your inquiries in a timely and professional manner.
Given the nature of your statements, we have made the decision to close the account, as maintaining a transparent and professional financial relationship is essential in our industry.
If you require any further clarification, we encourage you to reach out directly.
Daniel & Felix were patient &…
Daniel & Felix were patient & knowledgeable.
They didn't give up on getting answers for me.
Even though the problem appears as a Jigsaw problem they eliminated all other possible issues and by elimination I now can ask Jigsaw for assistance.
3 Cheers for Daniel & Felix, HIP, HIP HOORAY X 3 !!!
Everyone I have dealt with since I've been affiliated with AMP has been Spot On ! I want to think it's because of training, & it probably is BUT to paint a masterpiece you need a quality canvas & excellent paint & everyone sure is !!!
3 March 2025
Unprompted review
Reply from AMP Futures
Thank you for your fantastic review! We're thrilled to hear that Daniel and Felix provided thorough and patient support, helping you narrow down the issue.
Our team is committed to ensuring traders get the assistance they need, and your kind words mean a lot.
If you ever need further help, we're always here for you.
Happy Trading!
Great customer service
Great customer service. Patient, informed and friendly.
25 February 2025
Unprompted review
Reply from AMP Futures
We appreciate your feedback! Our team is dedicated to providing knowledgeable and patient support, and we’re glad to hear you had a positive experience.
If you ever need assistance, don’t hesitate to reach out!
Happy Trading!
Ignacio Tradingview it was wonderful…
Ignacio Tradingview it was wonderful work thank you
19 February 2025
Unprompted review
Reply from AMP Futures
We're happy to hear that our team was able to assist you with TradingView!
Providing clear and efficient support is our goal, and we appreciate your feedback.
If you ever need further assistance, we're always here to help.
Happy Trading!
First impressions...
It was my first contact with the company. Easy support through the chat. All my questions quickly answered. Got what I needed to take my next steps.
18 February 2025
Unprompted review
Reply from AMP Futures
We're glad to hear your first experience with our support team was smooth and helpful!
Providing clear and efficient assistance is always our priority, and we appreciate you taking the time to share your feedback.
If you ever need further guidance, we're here to help.
Happy Trading!
Reply from AMP Futures
Thank you for your kind words! We're glad to hear that our customer service team was able to assist you quickly.
If you ever need anything, we're always here to help.
Happy Trading!
quick and straightforward customer…
quick and straightforward customer service, hassle free deposit and withdrawal
10 February 2025
Unprompted review
Reply from AMP Futures
We appreciate your feedback! It's great to hear that our customer service and transaction process met your expectations.
If you ever need any assistance, we're always here to help.
Happy Trading!
More bots than people in customer support.
I tried to open an account. I wanted to register in the name of my Living Trust, so I put "Trust" after my name. I got an email back saying that I had to register as an individual. No problem. I go back to the platform to do that. But now, when I type in everything, I am told that my phone # is already in the system under a different account! Ok, I can understand how that might happen. But after 7 email exchanges and 2 phone calls within 24 hours, I expected it would be fixed. No such luck. My guess is that the new account application process is run entirely by bots. It was clear from the email responses to me that no one read my emails or understood what had to be solved. If they just erased me from the system, I could have started over with a new application. But, with my information stored, I literally was not allowed to edit it, while being asked to edit it at the same time. Seriously, I prefer real human intelligence to this supposedly smart AI bot system. Spent hours on this and it was all a complete waste of time.
13 February 2025
Unprompted review
Reply from AMP Futures
(Updated Reply)
We take all feedback seriously, but after reviewing our records, we could not locate any recent communications matching this situation.
Additionally, our team reached out for more details and did not receive a response from you.
Our account opening process is handled by real people, not automated bots, and we are committed to assisting applicants with any issues they encounter.
We pride ourselves on delivering timely responses and excellent service to all customers, and it’s disheartening to see misleading claims posted in such a public forum.
Should any genuine client wish to reach us directly, we’re always here to provide support and address any questions quickly and professionally using our 24-hour support team using Phone or Live Chat: https://www.ampfutures.com/contact-us
With our Ultra-Cheap Commissions, Super-Low Margins, multiple data feeds (CQG, Rithmic, TT, and Teton/Sierra Chart), and access to over 40+ trading platforms, we wouldn’t want anyone to miss out on the benefits of our services due to an inaccurate or misleading review.
(Original Reply) We sincerely regret the frustration you experienced during the application process. While our system follows strict verification procedures for account security and compliance, we understand that this situation should have been resolved more efficiently.
Our onboarding team is staffed by real people, not bots, and we strive to provide clear and effective assistance.
We have reached out to our new accounts department to find out what is the current status of your application. You can expect them to be in contact with you directly shortly.
is hard simple things
no documentation, no real help, to complex process.
13 February 2025
Unprompted review
Reply from AMP Futures
Lamentamos que el proceso le haya parecido complicado y que la documentación no haya sido suficiente.
Nos esforzamos por ofrecer a todos nuestros clientes la mejor asistencia posible, y le animamos a que se ponga en contacto con nuestro equipo de asistencia 24 horas a través de nuestro chat en directo: https://www.ampfutures.com/contact-us.
Si tiene alguna pregunta adicional o necesita soporte técnico.
¡Feliz Trading!
Prompt, excellent service
Immediately spoke to a service representative without having to climb a phone tree. Felix was very knowledgeable and answered all my questions in detail. He even found me a lower commission rate without my asking. That’s good service.
13 February 2025
Unprompted review
Reply from AMP Futures
We appreciate your feedback! It's great to hear that Felix provided detailed assistance and even helped you secure a lower commission rate.
We strive to make customer support as efficient and helpful as possible.
Thank you for choosing AMP Futures!
Happy Trading!
Amazingly fast customer support
Amazingly fast customer support. Colin was a great help
12 February 2025
Unprompted review
Reply from AMP Futures
Thank you for your review! We’re pleased to hear that Colin provided you with fast and helpful support.
Our team is always here to assist you whenever needed.
We appreciate your feedback and your trust in us!
Happy Trading!
Data feed issues
I had a data feed issue that was really messing up my trading. Collin was able to quickly find the problem and fix it! I'm back to trading again! Thanks Collin.
12 February 2025
Unprompted review
Reply from AMP Futures
We appreciate your feedback! It’s great to hear that Collin was able to quickly identify and resolve your data feed issue so you could get back to trading.
Our team is always ready to assist with any technical challenges.
Thank you for choosing us!
Happy Trading!
My application gets rejected because I was born in Iran
This got to be the biggest joke of a company I have been trading FX and futures with other brokers and wanted to give this company a try because I heard some good things about them , after signing up for an application they asked me for countries of citizenship , and I am from Iran, which is where I was born but I have lived in Australia for the most part of my life ( about 20 years ) and I have an Australian citizenship , but they manage to come up with a stupid excuse to reject my application and not let me start a new application because I was born in Iran , this got to be the stupidest company I’ve dealt with, never been rejected for such a stupid reason , yeah i was born in Iran but I live in Australia and have an Australian citizenship so I don’t get the issue , if I was only born in Iran and was living in Iran only I would say fair play they don’t want to do business in my country. So shame on you guys with your stupid company don’t even want to be a part of it now even if you guys change your mind.
7 February 2025
Unprompted review
Reply from AMP Futures
We understand your frustration, but Iran is on the restricted countries list due to international compliance regulations, including FATF recommendations, U.S. Treasury and State Department sanctions, and risk assessments by regulatory bodies.
These guidelines apply to all financial institutions operating under these regulations, and we must strictly adhere to them.
We appreciate your understanding, and we regret that we are unable to support your trading.
Help when needed
The service is always quick and they are always able to resolve any issues I might have.
ACH requests are prompt and easy as well.
One of the best futures brokers I have used with a great pricing structure.
3 February 2025
Unprompted review
Reply from AMP Futures
Thank you for your kind words! We're glad to hear that our team has provided quick and effective support and that you find our ACH process smooth.
We appreciate your trust in us and are happy to offer a competitive pricing structure to meet your trading needs.
Happy Trading!
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