AmONE Reviews 3,186

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 328 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional patience, helpfulness, and professional demeanor, making the process smooth and comfortable. Many people highlight the excellent customer service, noting that representatives are knowledgeable, clear, and dedicated to finding satisfactory solutions. The overall service is described as efficient and easy, with users appreciating the quick response times and the straightforward user experience. However, some customers expressed dissatisfaction with the payment process, mentioning issues with being transferred to debt management companies instead of receiving loan offers, or experiencing unexpected rejections after pre-approval. A few other people also felt that some representatives were pushy or dismissive of their specific financial situations.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness and efficiency of the... See more

Service

People report positive experiences with service, often highlighting the ease and speed of obtaining loans.... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of the... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the process easy to follow... See more

Payment

Customers consistently note ambiguous experiences with payment. Some reviewers report quick approvals and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

this company being here to help credit consolidation. so many of us need the outside help due to the new administration and layoffs and budget cuts. I greatly need to support an assistance to conso... See more

Company replied

Rated 5 out of 5 stars

Alonso, loan consultant and Megan, quality control agent . They both stayed on the line witm me thru multiple restarts on my application and final paperwork. They both exhibited more patience than I d... See more

Company replied

Rated 5 out of 5 stars

It’s a no brainer using AmOne!!! The choices that were given to from 7 banks and each bank had at least 10 ways to choose how I want my personal loan and the time to pay it off with different options... See more

Company replied

Rated 5 out of 5 stars

My husband and I are wanting to do some home improvements and also purchase a few much needed medical supplies. We were able to borrow the amount we needed at a reasonable interest rate. The applic... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

About AmONE

Written by the company

AmONE has been America's premier online loan matching company since 1999. We offer a free service designed to make it easier for consumers and small business owners to obtain the best loan results possible.

Our trusted website uses innovative technology to instantly match potential borrowers with the most suitable loan programs and lenders for their current credit and financial situation, out of all the options available in their market area.

In addition, we are committed to providing the highest levels of personalized service found on any financial website. All AmONE clients receive access to their own dedicated Loan Matching Specialist, who will gladly answer any questions and provide unbiased guidance on the options presented.

By providing immediate access to the highest rated loan solutions currently available, millions of people each year are able to receive safe, reliable loan options they can count on, without having to spend hours searching for them on their own.

Written by the company


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

help never get

2 December 2025
Unprompted review
AmONE logo

Reply from AmONE

Sorry, Yolanda, but we don't understand your comments. If you need help, please visit us online at www.amone.com or over the phone at 1-800-781-5187. Thanks!

Rated 5 out of 5 stars

Comprehensive

Comprehensive

30 November 2025
AmONE logo

Reply from AmONE

Thanks for your rating and review, William! We're happy you found our service to be comprehensive!

Rated 4 out of 5 stars

Excellent customer service .. I find that just because you are willing to help people get the credit back in order. so many of us need help in hand to overcome diversities of our life you administr

this company being here to help credit consolidation.
so many of us need the outside help due to the new administration and layoffs and budget cuts.
I greatly need to support an assistance to consolidate my credit thank you

27 November 2025
Unprompted review
AmONE logo

Reply from AmONE

Thank you for your feedback, Marsh! We certainly appreciate you taking the time to rate your service with us. We wish you the very best with everything and are available to answer any questions you may have if you need us.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Everyone I talked to was respectful and very helpful and help me understand the process. I made a few mistakes and they were right there to help me fix them. This was something I needed and they made it without making me feel just like another number.

25 November 2025
AmONE logo

Reply from AmONE

Amazing, Destiny! We're thrilled that you found your experience to go so well! Please reach out if there is anything we can do in the future!

Rated 2 out of 5 stars

The Big Con

I am a bit disappointed that I receive a flyer, mailed to me, personally, that I am approved for $42,500 and given a special code. I apply for 35,000 and get passed around to be told that cannot help me.I did not solicit the loan, I accepted the pre-approved offer, and then get rejected. I am seeing a false advertising, maybe a class action suit. I may talk to a lawyer as this cannot be ethical, legal or moral. I am paying a premium in interest rate so I am aware of what I am getting into.

26 November 2025
AmONE logo

Reply from AmONE

We're so sorry for any confusion, Kevin. Pre-approved offers are based on preliminary information and are not a guarantee of final approval, which can depend on additional factors reviewed during the application process. We take these concerns seriously and continually review our processes to ensure clarity and transparency in our offers. Thank you for bringing this to our attention and again are sorry for any trouble this caused.

Rated 2 out of 5 stars

What is trust pilot ?

What is trust pilot ?

22 November 2025
AmONE logo

Reply from AmONE

Hi Janice. Trustpilot is a website where customers post reviews about companies so others can determine how trustworthy those companies are. Businesses also use it to monitor and respond to feedback.

We noticed that your loan request was approved with one of the lending partners we referred you to. Please feel free to rate the service we provided as well as any comments you'd like to include. We'd love to hear how everything went!

Rated 1 out of 5 stars

Stop pestering me.

21 November 2025
AmONE logo

Reply from AmONE

No worries, Charles. The purpose of our call was to review your options. We see that your loan request was approved by one of our lending partners, so looks like you are all set now! Thanks

Rated 5 out of 5 stars

The people triad all they could get my…

The people triad all they could get my paperwork through the system so I could get it all signed to receive my money

20 November 2025
AmONE logo

Reply from AmONE

Thanks for your review, Randolph! We see that you were approved yesterday. Thanks for trusting AmONE with your fiancial needs!

Rated 5 out of 5 stars

Extremely courteous and the whole group…

Extremely courteous and the whole group went above and beyond to make this possible.A special thanks to Samantha and Angela.

18 November 2025
AmONE logo

Reply from AmONE

Amazing feedback, Douglas! Thank you for your comments. We will be sure to pass them on to Samantha and Angela!

Rated 5 out of 5 stars

My boss

I haven’t had one I’m waiting for a good experience

18 November 2025
Unprompted review
AmONE logo

Reply from AmONE

We're not sure we understand your comments, Dallas, but would love to help if you are in need of financial assistance. Please contact us at 1-800-781-5187 or online at www.amone.com to get started. Thanks!

Rated 4 out of 5 stars

I got this but no paperwork before I

The experience was odd. I got this to rate the site but I haven't even seen the paperwork or anything on it yet. And by paperwork, I mean the loan

17 November 2025
Unprompted review
AmONE logo

Reply from AmONE

Hi Jessica and thanks for your review. Not sure we understand your comments. Please contact us at 1-800-781-5187 so we can help. If you already applied with a lender we referred you to, please contact them directly for assistance. Thanks!

Rated 5 out of 5 stars

Not been accepted

Not been accepted

16 November 2025
Unprompted review
AmONE logo

Reply from AmONE

Hi, DB. We're not quite sure we understand your feedback, however, will trust that your 5-star rating means everything went well. Thanks for sharing!

Rated 1 out of 5 stars

You all sent a pre approval

You all sent a pre approval
The. When you call me you said no

15 November 2025
AmONE logo

Reply from AmONE

Hi George. Thanks for your review. We're sorry if we were unable to help you with your loan request. Please keep in mind that preapprovals are based on preliminary information provided on your application. When you decide to move forward with an offer, a more in-depth review is performed including a hard credit pull. Please be sure to consider the alternative options we provided during our conversation. Thanks!

Rated 5 out of 5 stars

I worked in China southern airlines in…

I worked in China southern airlines in 1996-2024, I was directer of marketing department ,I work in Canadian solar since 2024, I am directer of equipment Canadian solar company.

18 July 2025
Unprompted review
AmONE logo

Reply from AmONE

Sorry, we don't understand the content of your review. Please contact us with any questions or concerns.

Rated 5 out of 5 stars

Knsl

Knsl
Brookshired*

10 November 2025
Unprompted review
AmONE logo

Reply from AmONE

Thanks for your awesome rating, T. Taylor! We appreciate it!

Rated 4 out of 5 stars

Pease of mine

Knowing that make life a little easier

8 November 2025
AmONE logo

Reply from AmONE

So good to hear, Bounleun! Wishing you the best moving forward!

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