While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
4.3
8 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been using Amforward for more than a year now while I am living in Europe. They are incredibly responsive to any special requests that I have, including facilitating shipments when I purchase my own label, and accommodate packaging requests for items I need processed. All of their standard services are also handled impeccably. I'm very pleased with their service.
Seamless re-shipping experience. Just wish the free storage time was a bit longer like some other options.
I wanted to order a couple of board game products from Amazon.com that couldn't be shipped directly to me in Canada (region restriction I guess). I was a bit hesitant using a mail forwarding company as they can be really hit or miss. I chose AmForward as they seemed to have decent reviews.
My Amazon.com order was processed into my AmForward mailbox, with a picture of the box/shipping label, the same day it arrived at their warehouse. I created an outgoing shipment, paid the shipping+processing fee, and my order was shipped the next day. Overall, an easy experience from sign-up to shipping-out.
Note: at the time of this review, I'm waiting for my UPS shipment to arrive (it is in transit) but don't expect any issues.
Reply from Amforward
Thank you for sharing your experience with using AmForward. We appreciate it.
AmForward is totally solid. Within hours or minutes of getting a delivery notification from the shipping service, AmForward lets me know there's a parcel in my inbox. A few clicks later and it's on its way to me. Never a hassle, never a problem, just solid service. Every. Single. Time.
And they're the nicest people in the business. Forget the others -- this is the forwarding service you've been looking for.
Reply from Amforward
Thank you for taking the time to share your experience. We really appreciate it.
Located in the European Union (Greece), I was using amforward for a couple of years, had paid more than $1000 USD to them for forwarding services. Then one of my shipments was lost, it was a one-of-a-kind irreplaceable item. I contacted them and they denied any talk about refund. I contacted paypal, with whom I had made payment with, and of course they refunded me, they are professionals. Amforward then terminated my account. The one time I needed professional customer service, or at least get some assistance to try to work things out, this was their reaction. No need to say more.
Reply from Amforward
Certainly, there is a need to say more. This customer left out many important details of what really happened.
He never directly asked us for a refund in the first place. Instead filed a transaction dispute through the payment processor after our first response in which we briefly described the status and the terms of the shipment.
AmForward acts as an agent and arranges transportation based on customers' choice of a carrier and shipping method. Our job is done when a shipment is successfully handed to the carrier. In this case, we have done exactly as the customer asked us to do.
If the carrier fails, for example, loses shipment, AmForward will try to help the customer to get any reimbursement from the carrier on the customer's behalf if the shipment is insured or guaranteed by the carrier. We have done this for customers in numerous cases.
This customer asked us to ship his package through the least expensive USPS First-Class Package International Service where we warn our customers during the selection process on our website to avoid it for any valuable or time-sensitive shipments because that particular shipping method is an economy method where USPS does not provide any guarantees whatsoever.
Presumably, he chose the least-safe shipping method (First-Class Package International Service) with the leat-reliable shipping carrier (USPS) to ship "a one-of-a-kind irreplaceable item" that he declared as having a value of $6.
When the shipment was (possibly) lost by USPS (at the time of writing the USPS tracking still states IN TRANSIT TO DESTINATION), the customer, knowing that he used the non-guaranteed shipping method that was not eligible for any refund from or coverage by the carrier, chose to use the payment dispute process to demand a refund for funds that he was not legitimately entitled to (like the processing costs for services that AmForward has performed to receive, store and consolidate the shipment). Effectively, he used the PayPal dispute process as his backup insurance that he never paid for.
Because the customer almost exclusively used the same non-guaranteed insecure shipping method for the vast majority of his shipments, the same type of problem would most likely reoccur in the future as well. For that reason, AmForward (not PayPal) made the choice to refund the disputed transaction without actually disputing it, and limit its future risk exposure by ending the business relationship with the customer.
Dear BBB Better Business Bureau:
As you can see, Amforward, an unscrupulous merchant, lost my package on 2020.06.22, but they did not admit it. I kept the corresponding evidence. I don’t know how to provide it to you. You can check it. Amforward stole my package worth 165$. This is the corresponding tracking number: 9405511899563988268912. You can track this package. Usps has been delivered, but they refuse to admit it. I resolutely complain about their unethical behavior. Please tell How can I upload evidence to you? In addition, I have been abiding by their user agreement when using their services. They were worried about my complaint about missing packages. They closed my account for fraudulent activities using their address. For them, Malicious business behavior, I keep complaining
Reply from Amforward
The reviewer/complainer is on a mission to smear our company's reputation.
Here is what happened:
On 09-24-2020 we discovered that the user has filed a dispute through his credit card company for a shipment that was actually delivered. This is called chargeback fraud. Any such activity is a violation of our terms and conditions. For that reason, we made a decision not to renew his subscription and close his account at the end of his subscription term on 10-12-2020.
After we notified him of our intentions to close the account, he mounted his smear campaign to harm our company's reputation on several reputation review platforms using an unrelated case of a package misdelivered by USPS that we have never received and that occurred months prior to this case.
We tried to negotiate with him and offered to extend his subscription for mail receiving for additional 3 monthly periods to allow him additional time to change his mailing address in exchange for an agreement to stop his smear campaign.
After we did not agree to his demand to continue our services past the additional three monthly terms he requested to close the account immediately on 09-30-2020. We shipped out his mail and refunded the unused portion of his subscription before closing the account as he requested.
Despite all his complaints and bad reviews he placed on multiple review platforms, he tried to sign up for a new account with us on 10-04-2020 providing his first name and last name in reverse order to avoid detection.
On 10-09-2020 he sent us the following message: "If you can correct the wrong decision and restore my account permanently, I can delete the comment".
This is a clear indication of his true intent to blackmail our company to yield to his demands by spreading bad reviews and false reports to consumer advocate organizations.
I have been using them for 3 years. Never a hassle and good communication.
I recommend them and their employees, specially Kenny.
Downs:
1. They do not offer the option of "registered mail" on USPS shipments. They explained registered mail only works if they shipped packages to the usps post office in person rather than printing labels and arranging for pick up. Fair game.
2.
However, as of late I found their shipping rates are not the best. They claim to offer standard carrier rates but I found another reshipper in Florida quoting $35 for a FedEx shipment that they quote at $49.
In any case the pluses outweigh the minuses. Recommended.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
